Vola is a money management app that helps you with cash advances, building credit, and managing loans all in one place. They offer a Vola Card to help build your credit by reporting payments to credit bureaus and give cashback rewards that you can turn into real cash. The company charges a simple subscription fee with no hidden costs, so if their features don't work with your bank or phone, your subscription fee is refunded. It's a handy app for managing your money, avoiding overdraft fees, and keeping track of loans and expenses.
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Users can cancel their subscription by contacting support via an email or in-app support link, which is straightforward but requires waiting for a response from customer service. There is no direct automated cancellation option, which slightly increases difficulty but the process is generally easy to initiate.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Vola subscription.
How to Cancel Vola: Step by Step
If you purchased through Vola Finance directly:
- Open the Vola Finance App.
- Navigate to the “Help Center” section.
- Click on “Contact Support.”
- Email Vola Finance at hello@volafinance.com if you prefer to use email.
- Request cancellation of your subscription.
- Confirm the cancellation:
- Look for a confirmation message or email.
- Ensure no further charges are applied to your account.
If you purchased through other methods (not applicable):
No additional methods are provided for cancellation through third-party services, as Vola Finance manages subscriptions directly through their app.
Tips & Tricks for Canceling Vola
- Persistently email the customer service manager at direct email contacts provided by Vola for cancellation and refund requests.
- Insist on revoking ACH authorization by sending a formal written request to stop electronic debits from your bank account.
- Attempt to unsubscribe via the app's settings if you have no active advance, even though some users report the app crashing during cancellation attempts.
- Call customer service multiple times, though responses may be delayed or ineffective.
- Use firm, clear language in emails stating the cancellation request and revocation of authorization for payments to escalate the issue.
- Consider timing your cancellation requests just before the next billing cycle to avoid extra charges.
- Escalate by filing complaints on platforms like the Better Business Bureau if unresponsive.
- As a last resort, close or freeze your bank account linked to Vola to prevent further charges.
- Be prepared for delayed or no responses and keep records of all communications for evidence.
- Leverage community forums like Reddit to find current email addresses and customer service contacts that have helped others.
Vola Customer Service Info
If you need assistance, here's how you can get in touch with Vola's support team.
Cancel Vola Script
Script
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Hello Vola Finance Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to personal reasons, I am unable to continue utilizing the services at this time. Please confirm the cancellation and let me know if there are any final steps I need to take.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Vola Finance allows members to cancel their account at any time by submitting a cancellation request via email to hello@volafinance.com or through the app's support contact link. However, Vola may retain certain personal data after cancellation as required by law and their internal record-keeping policies.
To cancel your subscription with Vola (volafinance.com), you do not specifically need your password. You can terminate your account and subscription by submitting a cancellation request via email to hello@volafinance.com. However, it is a good practice to ensure you have logged out and you do not have any active advances before unsubscribing. If you need to reset your password for other purposes, you can do so here: https://www.volafinance.com/reset-password.
- Unexpected charges: Users report being charged monthly fees even after canceling or without using the service.
- Difficulty canceling subscriptions: Customers experience trouble following the correct steps or getting help to cancel.
- Unresponsive customer service: Complaints about slow or no response from support.
- Longer-than-expected transfer times: Delays in receiving funds cause dissatisfaction.
Cancelling a subscription with Vola Finance can be challenging, as many users report difficulties including unresponsive customer support, continued charges after cancellation confirmation, and traps such as unauthorized withdrawals. While you can request cancellation via email or app support, there are no clear terms about immediate cancellation without potential ongoing fees or contracts. Be aware that poor communication and persistent billing may occur, requiring persistence to fully stop the service.
Before cancelling your Vola subscription, know that you must not have any active advances (loans) with them to proceed. Upon cancellation and unsubscription, Vola will delete all your banking and personal information from their system when you log out. After cancellation, you will lose access to all features that require an active account or subscription, including any financial advances or payment arrangements. It's important to ensure your account is fully settled and unsubscribed before deleting your information to avoid service interruptions or outstanding obligations.
- Full name on the account
- Email address associated with the Vola account
- Ensure there are no active cash advances or outstanding balances
- Request cancellation through the Vola app Help Center or by emailing hello@volafinance.com
- Specify your intent to cancel your Vola Finance subscription, membership, or bill
- Keep copies of all cancellation-related communications
- Make sure your contact details are up-to-date
- Wait for confirmation of your cancellation request from Vola Finance
- Log out after unsubscribing and account closure
We've actually written a step by step guide on how to get a refund from Vola. Check it out!
The Easiest Way to Cancel Vola
If you’re frustrated trying to cancel your subscription, membership, or bill from Vola—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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