Agency at withagency.com offers personalized anti-aging skincare that is prescribed by licensed dermatology providers. You start with a trial month at half price, then you get refills every two months, billed automatically—usually $80 for their main formula, which breaks down to $40 a month including shipping. They check in regularly to update your formula based on your skin's needs. So if you're getting billed by them, it's for these ongoing skincare refills that are customized just for you.
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The cancellation can be done easily by the user on the website through their Account's Payment Page by clicking 'I want to cancel' and completing the process in a few steps, making it straightforward and hassle-free. It only requires minimal effort and no phone call is necessary, with cancellation completed within 2 business days, indicating a very low difficulty.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Agency subscription.
How to Cancel Agency: Step by Step
If you purchased through Website:
- Log in to your Agency account.
- Navigate to your Payment Page.
- Click on 'I want to cancel' at the bottom of the Payment Page.
- Complete the entire cancellation process to successfully submit your request.
- Allow 2 full business days for the cancellation to be processed.
- Note: Cancelling after a shipment has been processed will not cancel that shipment.
- If you want to prevent an upcoming order, cancel at least 2 full business days before the next scheduled order.
- If you do not receive a cancellation confirmation email, email the Success Team to confirm your subscription has been canceled.
Tips & Tricks for Canceling Agency
- Document everything: Keep records of all interactions including emails, chat transcripts, and call dates/times.
- Send a certified letter: Use certified mail with return receipt to officially notify cancellation. Specify the cancellation date clearly.
- Use firm, clear language: State explicitly that you are cancelling and do not want further charges; avoid ambiguous statements.
- Follow contract termination clauses: Reference the specific cancellation policies in the signed agreement to hold the agency accountable.
- Escalate if needed: If frontline reps won't cancel, ask to speak to a manager or supervisor.
- Stop payment with your bank: Contact your bank to place a stop on recurring payments if the agency continues charging after cancellation notice.
- Request confirmation in writing: Always ask for written confirmation of cancellation and final billing.
- Be persistent and patient: Follow up multiple times and maintain a calm, polite attitude to navigate resistance.
- Time your cancellation carefully: Cancel before the next billing cycle, ideally early in the billing period.
- Avoid sharing unnecessary personal details: Limit information to what is required to avoid complications.
Agency Customer Service Info
If you need assistance, here's how you can get in touch with Agency's support team.
Cancel Agency Script
Script
Copy
Dear Agency Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Agency. Due to changes in my current circumstances, I am unable to continue my membership at this time.
I appreciate the services you've provided and thank you for your understanding. Please confirm that my subscription has been successfully cancelled.
Thank you,
[Your Name]
Frequently Asked Questions
Agency (withagency.com) allows you to cancel your subscription anytime by clicking 'I want to cancel' on your Payment Page within your account, with no phone call necessary. The cancellation takes up to 2 business days to process, and you must cancel at least 2 days before your next order to avoid being charged for that order. Cancellation does not apply to orders already processed, which cannot be canceled, and you will receive a confirmation email once cancellation is completed.
To cancel your subscription with Agency (withagency.com), you need to be logged into your account, which requires your password. You can cancel your subscription yourself anytime by clicking 'I want to cancel' at the bottom of your Payment Page after logging in. If you don't remember your password, you can reset it by clicking the "Forgot?" link on the login page here: https://app.withagency.com/auth/forgot-password. If you encounter any issues, you can reach out to their Success Team for assistance.
- Lack of visible results or improvement with the treatment often before the expected 2-3 months period
- Dissatisfaction with the product or service quality
- Perceived lack of value for the money spent on the membership or subscription
- High costs or finding more affordable alternatives
- Poor customer experience or difficulties in managing subscription including cancellation process
- Life changes or shift in priorities reducing need or interest in the service
- Issues with billing or charges such as being charged after cancellation or confusion about billing timing
- Struggles with scheduling or using the service effectively
- Insufficient funds or financial constraints
- Wanting to pause rather than cancel but misunderstanding that pausing does not cancel subscription
Agency (withagency.com) allows you to cancel your subscription at any time through your Payment Page, but you must complete the entire cancellation process and do it at least 2 business days before your next scheduled order to avoid being charged for it. There are no early-cancellation fees, but if you cancel after a shipment has already been processed, you will still be charged and receive that order; you cannot cancel orders that have already been purchased or sent for processing. Be aware that pausing your account does not cancel your subscription; it only delays your next shipment.
Before cancelling your subscription with Agency (withagency.com), it's important to know that you should consult your dermatology provider as they can help with treatment concerns or adjustments. Typically, prescription medication takes 2-3 months to show results, so cancelling before this time may limit your skin's progress. You can cancel your subscription yourself anytime through the Payment Page, but be sure to complete the entire cancellation process and cancel at least 2 business days before the next order to avoid unwanted charges. After cancellation, you'll lose access to any upcoming deliveries, and orders already processed cannot be canceled or refunded. Also, pausing your account only delays orders and does not cancel the subscription. Finally, you will receive a cancellation confirmation email; if you do not, contact their Success Team to ensure the cancellation is complete.
- User account login credentials (email and password for withagency.com)
- Access to the Payment Page while logged in
- Ability to navigate the dashboard/account area to find the cancellation option
- Knowledge of the next scheduled shipment/billing date (to ensure cancellation at least 2 business days prior)
- If emailing support, reason for cancellation (optional but recommended)
- Email address associated with the account (if contacting support team)
- Confirmation of cancellation email to ensure the process is complete
We've actually written a step by step guide on how to get a refund from Agency. Check it out!
The Easiest Way to Cancel Agency
If you’re frustrated trying to cancel your subscription, membership, or bill from Agency—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Agency?
AGENCY, AGENCY SKINCARE, AGENCY.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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