Alo Yoga offers a range of yoga, fitness, and meditation classes through their subscription service called Alo Moves, which costs $20 per month and includes a free month with any purchase. They also have a free membership program called Alo Access that rewards customers with points for every dollar spent, giving access to exclusive benefits. Customers might see charges from Alo Yoga if they are subscribed to Alo Moves or if they're purchasing products that come with subscription perks like free trial offers. It’s a combination of fitness classes and rewards for buying Alo Yoga gear.
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The cancellation process involves logging into the website, going to membership settings, and canceling the subscription, which is straightforward and can be done online without needing customer support.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Alo Yoga subscription.
How to Cancel Alo Yoga: Step by Step
If you purchased through the Alo Yoga website:
- Go to the Alo Yoga website and log into your account.
- Click on your profile icon in the top right corner.
- Select **"Account"** from the dropdown menu.
- Scroll down to the **"Memberships"** or **"Subscriptions"** section.
- Click on **"Manage Subscription"**.
- Select **"Cancel Subscription"** and follow the prompts to confirm your cancellation.
If you purchased through Apple (iPhone/iPad):
- Open the **Settings** app on your iPhone/iPad.
- Tap your name at the top of the screen.
- Select **"Subscriptions"**.
- Find and tap on **Alo Yoga** or **Alo Moves**.
- Tap **"Cancel Subscription"** and follow the instructions.
If you purchased through Google Play:
- Open the **Google Play Store** app.
- Tap on the profile icon in the top right corner.
- Select **"Payments & subscriptions"**.
- Tap on **"Subscriptions"**.
- Find **Alo Yoga** or **Alo Moves** subscription and tap to open it.
- Tap **"Cancel subscription"** and follow the confirmation steps.
If you need assistance, here's how you can get in touch with Alo Yoga's support team.
Tips and Tricks for Getting a Alo Yoga Refund
- Cancel via computer login: Many users found it easier to cancel subscriptions by logging into their account on a computer rather than using mobile or app interfaces.
- Contact payment provider: If cancelled through Alo Yoga but charges continue, reach out to Apple subscriptions portal or credit card company for provisional credits or disputes.
- Cancel before billing date: Always cancel at least 24 hours before the next billing cycle to ensure the cancellation processes in time.
- Be persistent with customer service: Prepare for poor response; repeatedly email, call, or use chat even if initially ignored or calls get dropped.
- Use clear cancellation language: Politely state you wish to cancel immediately and request confirmation; avoid ambiguous wording.
- Respond to retention offers cautiously: Alo Yoga sometimes offers discount codes post-cancellation attempts; decide if worthwhile but don’t rely on this to keep canceling.
- Track timing and escalation: Some users advise trying cancellation right after trial ends or just before renewal to reduce friction.
- Document everything: Keep screenshots of cancellation confirmations, emails, and attempted communication in case escalation needed.
- For subscriptions through third-party platforms (like Apple): Manage subscription from the platform itself to avoid issues.
- Expect delays and frustration: Multiple users report cancelled orders getting charged or delayed refunds; patience and persistence required.
Why Do People Request Refunds from Alo Yoga
- Raised prices despite a sharp decline in product quality
- Poor customer support and loyalty, especially difficulty with returns and refunds
- Orders delayed, cancelled, or not received
- Refunds not received or severely delayed, even after promised timelines
- Difficulty canceling or freezing memberships, such as system limitations or refusal to freeze due to health reasons
- Complicated and manual return processes, including lack of return labels or website return label issues
- No proactive refund issuance requiring multiple customer requests
- Unresponsive or unhelpful customer service with no supervisor access and unanswered queries
- Misleading communication about refund or cancellation policies
- International return challenges like no return labels causing expensive and complicated returns
- Shallow, influencer-centric culture perceived as putting loyal customers last
- Greenwashing concerns despite brand claims
Alo Yoga Refund Script
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Dear Alo Yoga, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Alo Yoga Refund Policy
Alo Yoga does not explicitly provide a direct cancellation policy for memberships or subscriptions on their main site. However, related service Alo Moves, which is part of Alo Yoga, has a cancellation policy where monthly memberships can be canceled within 7 days and annual memberships within 30 days for a refund. For specific Alo Yoga memberships or subscriptions, contacting their customer support directly is recommended for accurate cancellation details.
The Easiest Way to Get a Alo Yoga Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Alo Yoga—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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