Alo Yoga offers a range of yoga, fitness, and meditation classes through their subscription service called Alo Moves, which costs $20 per month and includes a free month with any purchase. They also have a free membership program called Alo Access that rewards customers with points for every dollar spent, giving access to exclusive benefits. Customers might see charges from Alo Yoga if they are subscribed to Alo Moves or if they're purchasing products that come with subscription perks like free trial offers. It’s a combination of fitness classes and rewards for buying Alo Yoga gear.
The cancellation process involves logging into the website, going to membership settings, and canceling the subscription, which is straightforward and can be done online without needing customer support.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Alo Yoga subscription.
How to Cancel Alo Yoga: Step by Step
If you purchased through the Alo Yoga website:
Go to the Alo Yoga website and log into your account.
Click on your profile icon in the top right corner.
Select "Account" from the dropdown menu.
Scroll down to the "Memberships" or "Subscriptions" section.
Click on "Manage Subscription".
Select "Cancel Subscription" and follow the prompts to confirm your cancellation.
If you purchased through Apple (iPhone/iPad):
Open the Settings app on your iPhone/iPad.
Tap your name at the top of the screen.
Select "Subscriptions".
Find and tap on Alo Yoga or Alo Moves.
Tap "Cancel Subscription" and follow the instructions.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select "Payments & subscriptions".
Tap on "Subscriptions".
Find Alo Yoga or Alo Moves subscription and tap to open it.
Tap "Cancel subscription" and follow the confirmation steps.
How to Contact Alo Yoga
If you need assistance, here's how you can get in touch with Alo Yoga's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Tips and Tricks for Getting a Alo Yoga Refund
Cancel via computer login: Many users found it easier to cancel subscriptions by logging into their account on a computer rather than using mobile or app interfaces.
Contact payment provider: If cancelled through Alo Yoga but charges continue, reach out to Apple subscriptions portal or credit card company for provisional credits or disputes.
Cancel before billing date: Always cancel at least 24 hours before the next billing cycle to ensure the cancellation processes in time.
Be persistent with customer service: Prepare for poor response; repeatedly email, call, or use chat even if initially ignored or calls get dropped.
Use clear cancellation language: Politely state you wish to cancel immediately and request confirmation; avoid ambiguous wording.
Respond to retention offers cautiously: Alo Yoga sometimes offers discount codes post-cancellation attempts; decide if worthwhile but don’t rely on this to keep canceling.
Track timing and escalation: Some users advise trying cancellation right after trial ends or just before renewal to reduce friction.
Document everything: Keep screenshots of cancellation confirmations, emails, and attempted communication in case escalation needed.
For subscriptions through third-party platforms (like Apple): Manage subscription from the platform itself to avoid issues.
Expect delays and frustration: Multiple users report cancelled orders getting charged or delayed refunds; patience and persistence required.
Why Do People Request Refunds from Alo Yoga
Raised prices despite a sharp decline in product quality
Poor customer support and loyalty, especially difficulty with returns and refunds
Orders delayed, cancelled, or not received
Refunds not received or severely delayed, even after promised timelines
Difficulty canceling or freezing memberships, such as system limitations or refusal to freeze due to health reasons
Complicated and manual return processes, including lack of return labels or website return label issues
No proactive refund issuance requiring multiple customer requests
Unresponsive or unhelpful customer service with no supervisor access and unanswered queries
Misleading communication about refund or cancellation policies
International return challenges like no return labels causing expensive and complicated returns
Shallow, influencer-centric culture perceived as putting loyal customers last
Greenwashing concerns despite brand claims
Alo Yoga Refund Script
Script
Copy
Dear Alo Yoga, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Alo Yoga
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Alo Yoga Refund Policy
Alo Yoga does not explicitly provide a direct cancellation policy for memberships or subscriptions on their main site. However, related service Alo Moves, which is part of Alo Yoga, has a cancellation policy where monthly memberships can be canceled within 7 days and annual memberships within 30 days for a refund. For specific Alo Yoga memberships or subscriptions, contacting their customer support directly is recommended for accurate cancellation details.
Get help with your refund
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The Easiest Way to Get a Alo Yoga Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Alo Yoga—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Alo Yoga (specifically Alo Moves) allows cancellation of memberships at any time, but users should be aware that cancelling does not typically provide a refund unless done within a limited cancellation window—7 days for monthly memberships and 30 days for annual memberships. There are no direct early cancellation fees, but once outside of the refund window, you will not get money back. Also, cancellation cannot be done via the mobile app, requiring users to follow specific cancellation procedures via their website or customer service.
Raised prices despite a sharp decline in product quality
Poor customer support and loyalty, especially difficulty with returns and refunds
Orders delayed, cancelled, or not received
Refunds not received or severely delayed, even after promised timelines
Difficulty canceling or freezing memberships, such as system limitations or refusal to freeze due to health reasons
Complicated and manual return processes, including lack of return labels or website return label issues
No proactive refund issuance requiring multiple customer requests
Unresponsive or unhelpful customer service with no supervisor access and unanswered queries
Misleading communication about refund or cancellation policies
International return challenges like no return labels causing expensive and complicated returns
Shallow, influencer-centric culture perceived as putting loyal customers last
Greenwashing concerns despite brand claims
Before cancelling your Alo Yoga (Alo Moves) subscription, it's important to know that you will lose access to all previously enrolled training plans and your account history once the cancellation takes effect or at the end of your current billing period if on a paid subscription. After cancellation, you will no longer have access to the classes and the content will be locked behind a paywall, indicated by prompts like "Unlock this class" or "Start your free trial today." If you have a monthly membership, there is a 7-day cancellation refund policy, and for annual memberships, there is a 30-day refund policy. Keep these considerations in mind as you will lose your access to the premium content and any benefits that come with your membership.
Alo Yoga does not explicitly provide a direct cancellation policy for memberships or subscriptions on their main site. However, related service Alo Moves, which is part of Alo Yoga, has a cancellation policy where monthly memberships can be canceled within 7 days and annual memberships within 30 days for a refund. For specific Alo Yoga memberships or subscriptions, contacting their customer support directly is recommended for accurate cancellation details.
To cancel your Alo Yoga (Alo Moves) subscription, you need to log in to your account on their website, which means you will need your password. If you don't remember your password, you can reset it using this link: https://www.alomoves.com/forgot. There is no indication that phone support or unauthenticated chat support can cancel the subscription without logging in. So, having access to your account password or resetting it is necessary to proceed with cancellation.
We've actually written a step by step guide on how to get a refund from Alo Yoga. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Alo Yoga subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Alo Yoga account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Alo Yoga online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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