Ayers SMTP at smtp.com offers services that help businesses send large amounts of emails reliably, including marketing and transactional emails. They have subscription plans based on how many emails you want to send each month, ranging from 50,000 to over a million emails, with prices starting around $25 per month. Subscribers get features like dedicated IP addresses, email relay APIs, expert support, and detailed reports. You might see charges from them if your company is using their service to send email campaigns or notifications to customers.
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Cancellation requires a 30-day notice via contacting sales or support, which is straightforward but involves a waiting period before the subscription ends. The process itself is not complicated, but the prolonged notice period decreases convenience for the user.
Estimated Time
On average, it takes
30 days
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minutes to cancel a Ayers SMTP subscription.
How to Cancel Ayers SMTP: Step by Step
If you purchased through SMTP.com:
- Contact SMTP Support:
- Email: support@smtp.com
- Phone: 1-877-564-9063 or 1-613-216-2945
- Request Cancellation: Inform them that you wish to cancel your subscription. Ensure you specify your account details and any relevant information they may need.
- Provide Notice: Be aware that a 30-day notice is required for cancellation to take effect.
- Check for Confirmation: Wait for a confirmation email regarding your cancellation from the support team.
Tips & Tricks for Canceling Ayers SMTP
- Contact customer support via multiple channels: Use email, phone, and live chat to escalate your cancellation request if one method is not effective.
- Request cancellation in writing: Send a clear, concise cancellation request via email and keep a copy for your records.
- Use firm but polite language: Clearly state you want to cancel immediately and insist that no further charges be made.
- Timing matters: Try to cancel close to the end of the billing cycle to avoid another charge.
- Document everything: Keep records of all correspondence including dates, times, names of representatives, and screenshots if possible.
- Follow up persistently: If initial cancellation attempts fail, follow up regularly until cancellation is confirmed.
- Check payment method for recurring charges: If the company continues billing, contact your bank or credit card company to block further charges or initiate a chargeback.
- Use social media escalation: Complaining publicly on platforms like Twitter or Reddit can sometimes prompt quicker resolution.
- Watch out for misleading cancellation hurdles: Be wary of requiring lengthy account verification or vague policies delaying cancellation; persist through these requests.
- Consider timing your cancellation request: Sending requests during business hours and on weekdays when support is more responsive can improve chances of success.
Ayers SMTP Customer Service Info
If you need assistance, here's how you can get in touch with Ayers SMTP's support team.
Cancel Ayers SMTP Script
Script
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Dear Ayers SMTP Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to your service. Due to recent changes in my business needs and budget constraints, I have decided to discontinue my subscription at this time.
I would appreciate your assistance in processing this cancellation promptly. Please confirm the cancellation and ensure that no further charges are applied to my account.
Thank you for your understanding and support. I have enjoyed using your service and may consider re-subscribing in the future.
Best regards,
Frequently Asked Questions
Ayers SMTP (smtp.com) allows members to cancel or downgrade their service plan at any time, but requires a 30-day advance notice prior to cancellation. To do so, customers must contact the SMTP Support Team or sales directly for assistance. There is no detailed public information on refund policies for cancellations.
To cancel your subscription with Ayers SMTP (smtp.com), you need to contact their support or sales team directly, typically requiring a 30-day notice. While the cancellation process involves your account, there is no explicit mention that your password is required to initiate the cancellation via phone or support contact. However, if you need to access your account portal where your password is necessary, you can reset it using this URL: https://c1-my.smtp.com/resetting. This link is for resetting the password if you've forgotten it and need account access for managing your subscription.
- Poor service quality: massive server delays causing emails to send sporadically, harming business communications.
- Website and portal issues: bugs, errors, and glitches making the platform barely functional.
- Account lockouts: users experiencing lockouts for months with poor and delayed support.
- Shady billing practices: unnotified unilateral account upgrades leading to unexpected charges over $600/month.
- Difficulty canceling: cancellation attempts ignored or delayed, requiring multiple follow-up emails and a 30-day notice policy causing frustration.
- Continued charges after cancellation attempts: company continues charging users despite cancellation requests.
- Poor customer support: radio silence, incompetent responses, and delayed handling of issues including cancellation.
- Fraudulent billing concerns: customers feel charges and billing practices are deceptive.
Ayers SMTP (smtp.com) requires a 30-day notice to cancel or downgrade your subscription by contacting their sales or support teams, which can delay immediate cancellation. They offer a 30-day refund policy only if no emails were sent during that period and your account was not under a seasonal hold, minus a 20% administration fee. Also, service plans automatically renew, and unused email quotas do not carry over, so be aware of potential charges if you continue past your term without cancellation.
Before cancelling your SMTP.com subscription, note that you must provide a 30-day notice to cancel or downgrade your service plan by contacting their sales or support team. With cancellation, you lose access to your email sending quota, and any unused quota does not carry over. Refunds are available for unused services within 30 days but come with a 20% administration fee and require that no emails were sent during that period. Also, be aware that your account and content may be deactivated or deleted upon termination, and SMTP.com is not liable for any resulting damages. For cancellation or refund, you can contact their support or sales by phone or email.
- Registered email address associated with your Ayers SMTP (smtp.com) account
- Account or subscription ID (if provided in your account dashboard or billing communications)
- Full name as registered with smtp.com
- Plan details (type of subscription, plan level, etc.)
- Reason for cancellation (optional, but sometimes requested by support)
- Notice of cancellation (they require 30 days advance notice)
- Phone number linked to the account (if applicable)
- Contacting support via email (support@smtp.com) or phone as outlined in their documentation
We've actually written a step by step guide on how to get a refund from Ayers SMTP. Check it out!
The Easiest Way to Cancel Ayers SMTP
If you’re frustrated trying to cancel your subscription, membership, or bill from Ayers SMTP—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Ayers SMTP?
SMTP COM, SMTP.COM, AYERS SMTP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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