BeenVerified is a company that offers subscription-based services for people search and background reports. They provide two main plans: a monthly membership for about $36.89 per month, and a three-month membership that saves you some money but bills every three months. Both plans start with a 7-day trial where you can run up to 100 reports, and they automatically renew until you cancel. So, if you see a charge from BeenVerified, it’s likely from your subscription to one of their plans that lets you access their reports and search features.
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The cancellation process is straightforward with clear steps on the website including an online 'Cancel My Account' button, live chat option, and email or phone contact. Users just need to log in, navigate to the cancel option, and confirm cancellation, which should be quick and easy with support options if needed.
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How to Cancel BeenVerified: Step by Step
If you purchased through BeenVerified.com:
- Log in to your BeenVerified account.
- Locate and click on the “Contact Us” option in the footer.
- Select the “Cancel My Account” option from the available options.
- Confirm your cancellation request when prompted.
- You can also use the "Chat With Us Live" link to talk with a team member or fill out the contact form on the "My Account" page.
- Alternatively, you can cancel by calling 1-866-885-6480 or emailing support@beenverified.com.
- Have your 9-digit member ID handy, found on the Dashboard and in your New Member Welcome email.
- After completing these steps, you will receive a confirmation email.
- You may still log in to your deactivated account to reactivate your subscription at any time.
If you purchased through Apple:
- Open a web browser (not the BeenVerified app) on your mobile device or computer.
- Log in to your BeenVerified account on the BeenVerified website.
- Go to the dashboard and find the cancellation link.
- You can also call BeenVerified's support team at 1-866-885-6480 or email support@beenverified.com to cancel.
- Be aware that BeenVerified does not provide refunds for subscription fees once a payment is processed.
Tips & Tricks for Canceling BeenVerified
- Cancel ASAP before trial expiration to avoid full subscription charges.
- Use multiple contact methods: email (support@beenverified.com), phone (1-866-885-6480), live chat, and website contact form.
- Have your 9-digit membership ID ready when calling or emailing to expedite identification.
- Send a clear written cancellation request via email to have documented evidence.
- Follow up firmly if charges continue after cancellation, and request refund with evidence of cancellation request.
- Escalate by mentioning consumer protection and dispute charges with your bank if necessary.
- Don't wait till last moment of trial; cancel a few days before to ensure processing.
- Be persistent and polite but firm in all communications.
- Check cancellation confirmation notices/screenshots and keep them saved.
- Cancel subscriptions made through app stores separately via respective platform to prevent auto-renewal.
BeenVerified Customer Service Info
If you need assistance, here's how you can get in touch with BeenVerified's support team.
Cancel BeenVerified Script
Script
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Dear BeenVerified Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. I have found that I no longer require the services, and after a thorough evaluation, I've decided it’s best to discontinue my membership.
I appreciate your assistance in this matter and would like to confirm that my subscription will be canceled effective immediately. Additionally, please ensure that I will not be billed for any future charges.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
BeenVerified's membership automatically renews until canceled. You can cancel anytime by logging into your account and selecting the “Cancel My Account” option, contacting support via live chat, email, or phone. After cancellation, you retain access until the end of the current paid term. Refund requests are handled on a case-by-case basis by emailing support@beenverified.com, with refunds processed promptly but may take up to 10 days to reflect in your bank. For subscriptions through Apple or Google Play, cancellations and refunds must be managed through the respective platform.
To cancel your BeenVerified subscription, you generally need to log in to your account, which means having your password. Once logged in, you can use the "Contact Us" option or the live chat to request cancellation. Alternatively, you can call 1-866-885-6480 or email support@beenverified.com with your 9-digit member ID ready. If you don't remember your password, you can reset it here: https://beenverified.com/password/reset.
- Being charged after cancellation: Customers frequently report ongoing charges even after canceling their subscription or trial period.
- Difficulty canceling subscription: Issues with cancellation process including website blocking cancellations or customer service being unresponsive or hard to reach.
- Automatic renewal from trial: Many are surprised by automatic renewal from a trial offer to a monthly subscription without clear consent or warning.
- Inaccurate or incomplete information: Users cancel due to dissatisfaction with the quality or accuracy of the data provided by BeenVerified.
- Unexpected or high charges: Customers are frustrated with charges that are higher than they expected or unclear billing terms.
- Confusing billing terms: Recurring billing without clear terms or understanding, leading to unexpected charges.
- No option to remove payment info: Inability to delete credit card or billing information from the account, causing concerns about future charges.
- Perception of deceptive practices: Some users feel the billing and cancellation policies are not transparent leading to distrust.
- Request for refunds: Refund requests often stem from unwanted charges after cancellation or dissatisfaction with the service quality.
- Subscription charges perceived as scams: Some customers insist on canceling due to concerns over scam-like automatic payments and difficult cancellation processes.
BeenVerified allows you to cancel your subscription online, by phone, or via email, but you should be aware that you need your member ID and it may require contacting customer support, which some users find inconvenient. There are no contracts, early cancellation fees, or lock-ins, but canceling after a billing period means you can use the service for the remainder of that paid term without a refund for unused time. Additionally, BeenVerified may change pricing with prior notice, and continued use after changes implies consent, so cancelling promptly after price changes is important to avoid unexpected charges.
Before canceling your BeenVerified subscription, know that cancellation stops all upcoming invoices and bills, but you are still responsible for any payments already incurred for the current subscription period. After canceling, you lose access to all the information and services provided by BeenVerified, including any web and app-based features that were part of your membership. Refunds are possible but granted on a case-by-case basis, usually limited to one refund per subscription, and refunds can take up to 30 days to process. You can reactivate your subscription later if desired by logging back into your deactivated account.
- Full name associated with the account
- Email address used for BeenVerified registration
- 9-digit member ID number (found in the Welcome email or Dashboard Account Details)
- Account username (if different from email, for login-based questions)
- Reason for cancellation (optional, but sometimes requested during the process)
- Last 4 digits of the payment card (occasionally for verification in support interactions)
- Phone number (if used/required for customer support contact)
- Confirmation of subscription method (e.g., did you subscribe directly, via Apple, or via Google Play?)
We've actually written a step by step guide on how to get a refund from BeenVerified. Check it out!
The Easiest Way to Cancel BeenVerified
If you’re frustrated trying to cancel your subscription, membership, or bill from BeenVerified—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to BeenVerified?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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