The Ultimate Step by Step Guide to Cancelling a BetterMe: Weight Loss Workouts Subscription or Membership (welltech.com)
By
Bella K.
|
Published
July 9, 2025
|
Updated
July 18, 2025
BetterMe: Weight Loss Workouts offers subscription-based plans for health and fitness coaching. When you sign up, you pick a plan and enter your payment details, and then you get automatically charged according to the billing cycle of the plan you chose. They send you a confirmation email after your purchase with all the details. So, if you're seeing charges from them, it's likely because you signed up for a subscription that renews automatically.
The cancellation process is relatively straightforward and transparent, allowing users to cancel via multiple platforms such as the website, iPhone settings, Google Play Store, or PayPal. The main difficulty lies in ensuring cancellation is done before the next billing cycle and confirming the cancellation, but there are clear instructions and customer support is available to assist if needed.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a BetterMe: Weight Loss Workouts subscription.
How to Cancel BetterMe: Weight Loss Workouts: Step by Step
If you purchased through BetterMe Website:
Log into your BetterMe account using your credentials.
Navigate to Subscription Settings.
Follow the instructions provided to cancel your subscription.
If you purchased through Apple (iPhone):
Open the Settings app on your iPhone.
Select Your Apple ID at the top of the screen.
Tap on Subscriptions.
Find and select BetterMe.
Toggle off Auto-Renewal at least 24 hours before the billing cycle renews.
If you purchased through Google Play (Android):
Open the Google Play Store app.
Tap on your Profile Icon.
Select Payments & Subscriptions.
Choose BetterMe.
Turn off Auto-Renewal at least one day before your billing cycle.
If you purchased through PayPal:
Log into your PayPal account.
Go to Settings.
Select Payments.
Manage Automatic Payments.
Find BetterMe and turn off Auto-Renewal at least 24 hours before the next billing date.
How to Contact BetterMe: Weight Loss Workouts
If you need assistance, here's how you can get in touch with BetterMe: Weight Loss Workouts's support team.
Tips and Tricks for Getting a BetterMe: Weight Loss Workouts Refund
Cancel through the platform used for purchase: If subscribed via Apple App Store or Google Play, cancel your subscription there, not just in the BetterMe app.
Cancel at least 24 hours before the billing date: Users report billing happens around the 10th of each month, so initiate cancellation well in advance.
Use direct, firm language in messages: "I no longer wish to receive your service and demand the cancellation of all future billing immediately."
Escalate with strong terms if ignored: Use words like "unauthorized charges," "scam," "fraud," "theft," and mention you will dispute charges with bank or payment provider.
Contact customer service via multiple channels: Use email help.reddit@betterme.world, reaching out on Reddit forums, and the app support section if available.
Keep and save all cancellation confirmations and communications: Use these for dispute if wrong charges occur after cancellation.
Consider cancelling or monitoring your associated payment method: Some users change or cancel their credit card to stop further billing when the company does not respect cancellations.
Timing is crucial but no guarantee charges will stop immediately: Some report getting charged days after cancellation requests; be vigilant and follow up promptly.
Avoid free trial traps: Check for multiple concurrent subscriptions linked to free trials that might auto-renew unexpectedly.
If charged after cancellation, dispute charges through Apple Pay or Google Pay support: Some users got refunds this way.
Use community support on forums like Reddit: Sharing experiences and tips can provide updated tactics and support.
Why Do People Request Refunds from BetterMe: Weight Loss Workouts
Exercises are not beginner-level and can be unsustainable or potentially dangerous without guidance.
No controls to skip or replace exercises if they exceed limits; no alternatives provided.
Most exercises felt too easy but there is no feedback mechanism to adjust plan level.
Meal plan limitations: Only meals in the plan can be logged, no option to log actual eaten meals.
Meal plan requires many fresh, specialized ingredients daily with high prep time, not feasible for full-time workers or busy individuals.
No weekly shopping list or meal prep options with similar ingredients for convenience.
Logging features lack useful feedback; no stats, graphs, or trends for water intake, exercises, or calorie logging.
Reports of fraudulent charges and difficulty obtaining refunds.
Frequent daily emails, sometimes twice a day, often marked as spam.
Poor app and website implementation with navigation issues and annoying quirks.
Too demanding in time, money, and space for those following the meal plan.
Not suitable for quick morning workout routines.
Concerns about legitimacy and value for money.
Better alternatives exist from reputable providers.
BetterMe: Weight Loss Workouts Refund Script
Script
Copy
Dear BetterMe: Weight Loss Workouts, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
BetterMe: Weight Loss Workouts Refund Policy
BetterMe's subscription cancellation policy requires users to turn off auto-renewal at least 24 hours before the end of the current billing period through their account, app store settings, or PayPal. Deleting the app does not cancel the subscription. There are no refunds for partially-used subscription periods, but users retain access until the current billing cycle ends after cancellation.
The Easiest Way to Get a BetterMe: Weight Loss Workouts Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from BetterMe: Weight Loss Workouts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
BetterMe: Weight Loss Workouts uses an auto-renewal subscription model that requires you to actively cancel before the billing period ends, with a strict cutoff of at least 24 hours before the next charge to avoid being billed for the next cycle. There are no refunds for partially-used subscription periods, and simply deleting the app does not cancel your subscription. Access to the app continues until the end of the current paid cycle after cancellation, but you should be aware that cancellation must be managed through your account settings or respective app stores, and missing the cancellation window means you will be charged again.
Exercises are not beginner-level and can be unsustainable or potentially dangerous without guidance.
No controls to skip or replace exercises if they exceed limits; no alternatives provided.
Most exercises felt too easy but there is no feedback mechanism to adjust plan level.
Meal plan limitations: Only meals in the plan can be logged, no option to log actual eaten meals.
Meal plan requires many fresh, specialized ingredients daily with high prep time, not feasible for full-time workers or busy individuals.
No weekly shopping list or meal prep options with similar ingredients for convenience.
Logging features lack useful feedback; no stats, graphs, or trends for water intake, exercises, or calorie logging.
Reports of fraudulent charges and difficulty obtaining refunds.
Frequent daily emails, sometimes twice a day, often marked as spam.
Poor app and website implementation with navigation issues and annoying quirks.
Too demanding in time, money, and space for those following the meal plan.
Not suitable for quick morning workout routines.
Concerns about legitimacy and value for money.
Better alternatives exist from reputable providers.
Email address or username associated with the BetterMe account
Password for logging into the BetterMe app or website
Access to the platform where you purchased the subscription (e.g., App Store, Google Play, Huawei AppGallery, PayPal, or BetterMe website)
Apple ID credentials (for subscriptions purchased via App Store)
Google account credentials (for Google Play subscriptions)
PayPal login details if you manage the subscription through PayPal
Ability to identify the active BetterMe subscription in your subscriptions/management list (on the chosen platform)
Ensure cancellation is made at least 24 hours before the renewal or end of the trial
Option to contact BetterMe support (typically needs your registered email and description of your request)
Before cancelling your BetterMe: Weight Loss Workouts subscription, know that you will retain access to the app and its premium features until the current billing cycle ends; access does not stop immediately upon cancellation. BetterMe does not offer refunds for partially-used subscription periods, so you won't get money back for the remainder of the billing cycle after cancelling. Your personal data, progress, and settings will remain secure, and you may regain access to your past data if you reactivate your subscription later. Remember to cancel at least 24 hours before the next billing date to avoid being charged for the next period, and note that deleting the app alone does not cancel the subscription—you must cancel through the platform where you purchased it.
BetterMe's subscription cancellation policy requires users to turn off auto-renewal at least 24 hours before the end of the current billing period through their account, app store settings, or PayPal. Deleting the app does not cancel the subscription. There are no refunds for partially-used subscription periods, but users retain access until the current billing cycle ends after cancellation.
To cancel your BetterMe: Weight Loss Workouts subscription, you typically need to log into your account either on the BetterMe website or on the platform where you subscribed (like Apple or Google Play). This means you will need your password to access your account and manage or cancel the subscription. If you do not remember your password, you can reset it using this link: https://coach-platform.betterme.world/reset-password?email=. This link will allow you to enter your email and receive a password reset email so you can regain access and cancel your subscription if needed.
We've actually written a step by step guide on how to get a refund from BetterMe: Weight Loss Workouts. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your BetterMe: Weight Loss Workouts subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your BetterMe: Weight Loss Workouts account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel BetterMe: Weight Loss Workouts online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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