BivyStick is a small device that lets you send text messages, share your location, and get help in an emergency when you're out in remote places. You use it with the Bivy app on your phone, and it works through a satellite network, so you can stay connected even without cell service. To use BivyStick, you need to pay a monthly subscription that covers features like unlimited GPS check-ins and emergency SOS support. So if you see a charge from BivyStick, it’s likely for this monthly subscription that keeps you safe and connected outdoors.
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Cancellation can be done online directly through the Bivy app or website by navigating to the account settings and deactivating the subscription. The process is straightforward but requires logging in and confirming deactivation, which is slightly more than trivial but overall easy.
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minutes to cancel a Bivystick subscription.
How to Cancel Bivystick: Step by Step
If you purchased through the Bivy App:
- Open the Bivy App on your device.
- Navigate to the Account tab.
- Select Subscription from the menu options.
- Click on Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through the Bivy website:
- Visit bivystick.com.
- Log in to your account.
- Go to the Billing section.
- Select the Active Subscriptions.
- Click on Cancel Plan.
- Confirm the cancellation when prompted.
Tips & Tricks for Canceling Bivystick
- Always turn OFF the Bivystick service immediately after use to avoid being charged the recurring monthly fee of $17.
- Use the Bivystick on a month-by-month basis and only activate it during trips or when you need it, then deactivate promptly.
- Monitor your account credits carefully to avoid unexpected charges for overuse, as credits are consumed per function like weather checks and messages.
- Set reminders right after your trip to deactivate service so you don’t forget and incur extra monthly fees.
- If on a discounted or promotional plan, consider downgrading to the basic plan rather than fully canceling if you want to keep the device but reduce costs.
- Contact customer support directly and firmly request cancellation if online deactivation doesn't work; sometimes using straightforward, firm language works.
- Escalate your cancellation request if initial contacts fail by asking for supervisors or higher-level support staff.
- Be cautious with timing; canceling during business hours or early in the billing cycle might help avoid additional charges.
- Leverage forums and user communities as they can provide updated tactics or contacts that have worked recently for other users.
- Keep all correspondence and confirmation numbers related to cancellation attempts as proof in case of billing disputes.
Bivystick Customer Service Info
If you need assistance, here's how you can get in touch with Bivystick's support team.
Cancel Bivystick Script
Script
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Dear Bivystick Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some recent changes in my personal circumstances, I am unable to continue my membership at this time.
I appreciate the services you have provided and thank you for your understanding regarding this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Bivystick requires an initial commitment period of 2 or 3 months depending on the plan, with a one-time activation fee. After this period, plans can be changed or canceled anytime online; however, canceling will result in loss of any rollover credits and the assigned phone number, which will be replaced with a new number upon reactivation. Plans renew automatically monthly after the initial commitment until canceled.
To cancel your BivyStick subscription, you need to sign into your account, which implies you will need your password. If you cannot sign in, you can also cancel your subscription by submitting a cancellation request to their support email at Support@bivy.com. If you need to reset your password to sign in, you can do so at https://www.bivy.com/password/reset. This way, you have options but having your password or resetting it is the primary method for cancellation.
- Device reliability issues: Users report the Bivy Stick turning itself off while in use, causing tracking and messaging features to stop working.
- Connection problems: Difficulty in maintaining a stable connection with the mobile app, leading to communication failures in the field.
- Messaging failures: Texts not going through consistently, and family or contacts unable to see the user’s location.
- Subscription pricing concerns: Users dislike the subscription pricing model and find the costs high or inconvenient.
- Reactivation fees: Additional fees such as a $29.99 reactivation charge discourage continuous subscription use.
- Cancellation charges: Some users mention cancellation fees, e.g., a $75 charge reported in rental terms.
- Concerns about company stability: Changes in ownership and management raise doubts about the company’s service continuity and satellite coverage.
- Lack of need or seasonal use: Some users cancel subscriptions due to lack of use, such as during winter or when not planning outdoor activities.
- Preference for alternative products: Some users cancel Bivy Stick subscriptions in favor of competitor devices perceived as more reliable or cost-effective.
Bivystick has a 4-month initiation period for its annual plans, during which you cannot cancel without incurring penalties. If you cancel an annual plan after this initiation period, you will be charged for an additional 3 months of service at the annual rate. Also, paid subscriptions cannot be terminated before the end of the period you have already paid for, and unused credits will be lost upon cancellation. These terms mean you cannot simply cancel your subscription anytime without facing potential fees or losing benefits.
Before canceling your Bivy Stick subscription or plan, it's important to know that after the initial commitment period (2 or 3 months depending on your region and plan), you can change or deactivate your plan online at any time. When you deactivate your plan, you will lose any rollover credits accrued in your account (applicable to Basic & Plus plans) and the phone number assigned to your Bivy Stick will be discontinued. Upon reactivation, a new phone number will be assigned, and you will start fresh with monthly credits. Plans renew automatically after the commitment period until canceled, so canceling will stop future renewals and remove any unused credits.
- Access to your Bivy app account (ability to log into the app)
- Bivy Stick device connected to the app
- Navigation to Account Settings/Manage Account within the app
- Knowledge of your subscription or service plan to ensure you are canceling the correct one
- Awareness of your remaining billing cycle (your Stick will work for the remainder of your paid billing period after cancellation)
We've actually written a step by step guide on how to get a refund from Bivystick. Check it out!
The Easiest Way to Cancel Bivystick
If you’re frustrated trying to cancel your subscription, membership, or bill from Bivystick—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Bivystick?
BIVYSTICK, BIVY STICK, BIVYSTICK.COM, ACR BIVY STICK
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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