Brevo is a company that offers several services focused on marketing and communication for businesses. They provide platforms for email marketing, SMS, WhatsApp messaging, sales management, customer data handling, and loyalty programs. If you're getting billed by Brevo, it might be because you or a business you use subscribes to one of their monthly or yearly plans, mainly for sending marketing emails or messages and managing customer communication. They offer flexible subscriptions that can be paid monthly or yearly, with automatic renewals and the option to cancel anytime.
The cancellation process is straightforward and clearly outlined on the Brevo help center. It mainly involves navigating to the 'My Plan' section, clicking cancel, choosing a reason, and confirming cancellation without requiring complex steps or external requests except for dedicated IP cancellations.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Brevo subscription.
How to Cancel Brevo: Step by Step
If you purchased through Brevo:
Click your account name, and select My Plan.
At the bottom of the page, click Cancel subscriptions.
Click No, cancel my subscription.
If you have multiple paid subscriptions, choose which subscription you want to cancel.
Select the reason for canceling your subscription; you may be asked for additional details.
Click Yes, I want to cancel my subscription.
How to Contact Brevo
If you need assistance, here's how you can get in touch with Brevo's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
$800
$600
$400
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$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Brevo Refund
Keep your account active by paying for an additional month to qualify for a refund on any undelivered or unusable service.
Be persistent yet polite when communicating with support to increase chances of successful cancellation or refund.
Document all issues with screenshots and detailed descriptions to justify any refund claims.
Escalate requests by asking to speak to a supervisor if initial support is unhelpful.
Time your refund requests soon after a failure or billing event, preferably during regular business days for faster response.
Leverage community forums for advice, backing, and sometimes direct support leverage.
Always get written confirmation of any promises regarding refunds or cancellations.
If your subscription is paused, resume it before cancelling as the cancel option may be hidden while paused.
Immediately create a refund ticket after cancellation, specifying the exact technical or billing issues experienced.
If you lose account access, contact Brevo support via their contact page or phone (though direct phone/email is often unavailable).
Use clear, calm, and direct language in your communications to avoid misunderstandings.
Cancel each subscribed plan separately if you have multiple subscriptions.
Remember that canceling downgrades you to a free plan at the end of your billing cycle without deleting your data, but some features will be restricted.
Utilize the optional pause subscription feature (up to 3 months) if you're uncertain about full cancellation.
Log in once every four months after cancellation to keep your free account active and prevent expiration.
Why Do People Request Refunds from Brevo
Poor deliverability rates, especially to major ISPs like Gmail, Hotmail, and Yahoo.
Account suspensions or bans without clear communication or explanation.
Poor customer support described as unhelpful, copy-paste responses, or ignoring user concerns.
Unexpected account blocks after sending initial campaigns or due to spam policy violations.
Forced compliance with strict consent requirements for marketing emails, frustrating some users.
Violation of GDPR regulations such as adding site visitors as newsletter subscribers without consent.
High costs with low value perception, leading to feeling of wasting money.
Suspensions triggered by minor campaign performance issues like hard bounces, complaints, or unsubscribes.
Lack of transparent refund policies after service disputes or suspensions.
Frustration over strict enforcement of anti-spam policies resulting in account suspensions.
Brevo Refund Script
Script
Copy
Dear Brevo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Brevo Refund Policy
Brevo allows you to cancel your paid subscription at any time, which will downgrade you to a free plan at the end of your billing period. Upon cancellation, you retain access to your data, but paid features are restricted, and unused credits expire without rollover. You can also pause your subscription for up to 3 months as an alternative to cancellation if you're on the current pricing plan.
The Easiest Way to Get a Brevo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Brevo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Brevo allows you to cancel your subscription at any time with no early-cancellation fees or lock-ins, but the cancellation only takes effect at the end of your current billing period, so you will be charged through that period. Your account will then be downgraded to a free plan with limited features, and any unused credits will expire and not roll over. Also, if you pause your subscription, you must resume it before you can cancel, and you need to log in every four months on the free plan to avoid automatic account deletion. There are no hidden contracts or gimmicks to trap you beyond these standard terms.
Poor deliverability rates, especially to major ISPs like Gmail, Hotmail, and Yahoo.
Account suspensions or bans without clear communication or explanation.
Poor customer support described as unhelpful, copy-paste responses, or ignoring user concerns.
Unexpected account blocks after sending initial campaigns or due to spam policy violations.
Forced compliance with strict consent requirements for marketing emails, frustrating some users.
Violation of GDPR regulations such as adding site visitors as newsletter subscribers without consent.
High costs with low value perception, leading to feeling of wasting money.
Suspensions triggered by minor campaign performance issues like hard bounces, complaints, or unsubscribes.
Lack of transparent refund policies after service disputes or suspensions.
Frustration over strict enforcement of anti-spam policies resulting in account suspensions.
Account owner status or "Manage plan, billing, and payment information" permission on your Brevo account
Active subscription status (if paused, must resume before cancelling)
Brevo account login credentials
Access to the "My Plan" page
Knowledge of which subscription you wish to cancel (if you have multiple)
Reason for canceling your subscription (may be required to select or provide a reason)
Information about any dedicated IPs you wish to cancel (requires separate support contact)
Before cancelling your Brevo subscription, know that your account will be downgraded to the free plan, but none of your data like forms, templates, and contacts will be deleted. However, features not included in the free plan will be blocked, and automations will be limited to 2,000 contacts. Unused credits will expire and do not carry over after cancellation. Additionally, your dedicated IP is not cancelled automatically, so you must contact support to cancel it. Also, remember to log in at least every four months to prevent automatic deletion of your free account.
Brevo allows you to cancel your paid subscription at any time, which will downgrade you to a free plan at the end of your billing period. Upon cancellation, you retain access to your data, but paid features are restricted, and unused credits expire without rollover. You can also pause your subscription for up to 3 months as an alternative to cancellation if you're on the current pricing plan.
To cancel your subscription on Brevo (carp-hones.com), you need to be logged into your account since only the account owner or a user with the proper permissions can access the subscription cancellation page. This means you do need your password to log in and manage your subscription cancellation. If you have forgotten your password, you can reset it at this URL: https://login.brevo.com/forgot-password. There is no phone or unauthenticated chat support mentioned for cancellation without a password.
We've actually written a step by step guide on how to get a refund from Brevo. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Brevo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Brevo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Brevo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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