The Ultimate Step by Step Guide to Cancelling a candy Subscription or Membership (candy.ai)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Candy.ai offers a chat AI service where users can access premium features through subscriptions. There are monthly and yearly subscription plans, priced at $29.99 per month or $99.99 per year. Users can also buy coin packages in different amounts to use within the app. So, if you're seeing a charge from candy.ai, it's likely from one of these subscription plans or from purchasing coins to use in the app.
The cancellation process is straightforward with clear steps provided on the website and app, involving logging in, navigating to profile settings, and selecting cancel subscription. Additional support is available via email, Discord, or in-app requests if needed, making the process relatively easy for users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a candy subscription.
How to Cancel candy: Step by Step
If you purchased through Candy.ai:
Log In: Access your Candy AI account using your credentials.
Navigate to Settings: Find the subscription or billing section in your account settings.
Cancel Subscription: Select the option to cancel and confirm your decision.
Verify Cancellation: Check for a confirmation email or notification to ensure the process is complete.
How to Contact candy
If you need assistance, here's how you can get in touch with candy's support team.
Document everything: Keep records of your cancellation requests including dates, times, and the names of representatives you speak with.
Use clear, firm language: Be polite but direct with statements like "Please cancel my subscription immediately and confirm in writing." Avoid vague requests.
Request confirmation: Always ask for an email confirmation or cancellation number as proof.
Escalate when needed: If frontline support is unhelpful, ask to speak to a manager or use official complaint channels.
Timing matters: Cancel just before the next billing cycle to avoid additional charges.
Check payment provider: If subscription is stubborn, consider contacting your bank or payment provider to block future payments after cancellation attempts.
Use multiple channels: Combine cancellation requests via app, email, phone, and social media to increase pressure.
Be mindful of trial periods: Cancel before the trial ends to avoid being charged.
Use community advice: Look up recent posts from others who have successfully cancelled for insights into specific tactics and phrases that worked.
Stay calm and persistent: Persistence often pays off as cancellation departments can be resistant initially.
Why Do People Request Refunds from candy
Cost Concerns: Too expensive or membership fees increased unexpectedly.
Lack of Use: Not using the service or product enough to justify the cost.
Poor Customer Service: Unsatisfactory support or difficult cancellation process.
Technical Issues: Problems with website or app functionality that hinder usage.
Better Alternatives: Found a more affordable or feature-rich competitor service.
Unmet Expectations: Service or product did not meet advertised promises or quality standards.
Subscription Confusion: Unclear billing terms or accidental sign-up without full understanding.
Changes in Financial Situation: Job loss or budget constraints leading to cutbacks.
Limited Content or Features: Service not offering enough value or fresh content.
Privacy or Security Concerns: Worries about data handling or breaches.
candy Refund Script
Script
Copy
Dear candy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
candy Refund Policy
Candy.ai allows you to cancel your subscription anytime via the settings, with your access and membership remaining active until the end of the current billing period. Refunds can be requested within 24 hours of payment if no more than 20 tokens were used; beyond this period or token usage, no refunds are provided. After cancellation, your subscription will not renew, and access to paid features ends at the billing period's close, reverting to the free version.
The Easiest Way to Get a candy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from candy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Candy AI allows you to cancel your subscription at any time by logging into your account and canceling through the subscription settings. However, you must cancel before the renewal date to avoid being charged for the next billing cycle. There are no contracts, lock-ins, or early-cancellation fees, but if you cancel after the renewal date, you will still be charged for that period.
Cost Concerns: Too expensive or membership fees increased unexpectedly.
Lack of Use: Not using the service or product enough to justify the cost.
Poor Customer Service: Unsatisfactory support or difficult cancellation process.
Technical Issues: Problems with website or app functionality that hinder usage.
Better Alternatives: Found a more affordable or feature-rich competitor service.
Unmet Expectations: Service or product did not meet advertised promises or quality standards.
Subscription Confusion: Unclear billing terms or accidental sign-up without full understanding.
Changes in Financial Situation: Job loss or budget constraints leading to cutbacks.
Limited Content or Features: Service not offering enough value or fresh content.
Privacy or Security Concerns: Worries about data handling or breaches.
Registered email address used for the account
Password to log in to your Candy.ai account
Access to the account's Subscription or Billing section
Ability to confirm the cancellation on a confirmation page or via email
Customer support contact information (e.g., support@candymail.ai) if help is needed
Before cancelling your Candy AI subscription, know that you will lose access to all premium features and content exclusive to paid members once your current billing period ends. Your remaining tokens, which are used for extended features like image generation and voice notes, will expire and cannot be carried over or refunded. After cancellation, you will revert to the free version, which only allows sending up to 5 messages to AI companions. If you choose to resubscribe later, premium features will be restored, but any unused tokens from your previous subscription will not be available.
Candy.ai allows you to cancel your subscription anytime via the settings, with your access and membership remaining active until the end of the current billing period. Refunds can be requested within 24 hours of payment if no more than 20 tokens were used; beyond this period or token usage, no refunds are provided. After cancellation, your subscription will not renew, and access to paid features ends at the billing period's close, reverting to the free version.
To cancel your Candy AI subscription, you need to log into your account on the Candy AI website with your email and password. There doesn't seem to be an option to cancel the subscription without logging in, so having your password is necessary. If you have forgotten your password, you can reset it at this link: https://candy.ai/users/password/new. Alternatively, if you face any issues, you can contact Candy AI support via their Contact Us page or Discord channel for further assistance.
We've actually written a step by step guide on how to get a refund from candy. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your candy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your candy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel candy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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