The Ultimate Step by Step Guide to Cancelling a Carpe Subscription or Membership (mycarpe.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Carpe is a company that offers products to help with excessive sweating, like antiperspirants and skincare items for different body areas. They mainly work through subscriptions that renew every 28 to 84 days, depending on what you choose, so you get your products regularly without having to reorder. You get notified by email a few days before your order renews, and you can easily manage, pause, or cancel your subscription online. They also offer discounts on the first order, free shipping, and a free gift with your first subscription box.
Cancellation is described as 'easy' via the online subscription portal, and users can quickly pause or cancel. The process appears to be straightforward without requirements for contacting support or other complicated steps.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Carpe subscription.
Check carefully for hidden subscription signup during the order process—many users report being unknowingly enrolled.
Email customer service immediately with a clear request to cancel before the next shipment ships.
Expect multiple confirmation steps to cancel each individual shipment; cancellations may not be automatic for all shipments.
Watch for emails landing in spam folders, causing delays in cancellation response.
If emails and calls fail, consider contacting your bank to cancel the card to stop future charges as a last resort.
Be persistent and escalate by calling repeatedly to get through, as some users report slow or no response from support.
Timing matters: cancel before the next billing cycle or shipment date to avoid charges.
Keep records of all communication in case you need to dispute charges later.
Use clear, firm language in cancellation requests stating you do not consent to future charges and want immediate subscription cancellation.
Be aware of forced retention tactics like refusal to refund or return labels; prepare to escalate or file chargebacks if necessary.
Some users report online portal cancellation is available but can be hard to navigate or find.
Why Do People Request Refunds from Carpe
Automatic subscription enrollment without clear user consent.
Difficulty canceling the subscription due to hidden or complicated cancellation processes.
Website technical issues during cancellation such as infinite loading screens or being logged out repeatedly.
Lack of customer service response or support ignoring cancellation requests.
Subscriptions renewing every 4 weeks unexpectedly draining funds.
No refund policy after the first order frustrating customers who forgot to cancel during free trials.
Confusing website interface that makes cancellation tedious by requiring individual cancellation of each item.
Unwanted membership activation even when a one-time purchase was intended.
Receiving shipments and charges despite cancellation requests.
Blocked or removed negative reviews
Users resort to workarounds such as using gift cards to prevent further charges due to frustration with cancellation process.
Carpe Refund Script
Script
Copy
Dear Carpe, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Carpe Refund Policy
Carpe subscriptions automatically renew every 28-84 days at the price listed at checkout, with renewal notifications sent via email a few days before renewal. You can easily pause or cancel your subscription at any time through the online subscription portal and manage shipping dates and frequency flexibly. Note that special sale discounts apply only to the first delivery of a new subscription.
The Easiest Way to Get a Carpe Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Carpe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Carpe subscribes you to a recurring subscription that automatically renews every 28-84 days and charges shipping for each refill. You can cancel or pause your subscription at any time via their online subscription portal, and they send email renewal notifications before charging you again. However, be aware that refunds are only offered on your first order, while subsequent subscription refills are non-refundable, so if you miss cancelling before renewal, you'll still be charged and cannot get that refill refunded.
Automatic subscription enrollment without clear user consent.
Difficulty canceling the subscription due to hidden or complicated cancellation processes.
Website technical issues during cancellation such as infinite loading screens or being logged out repeatedly.
Lack of customer service response or support ignoring cancellation requests.
Subscriptions renewing every 4 weeks unexpectedly draining funds.
No refund policy after the first order frustrating customers who forgot to cancel during free trials.
Confusing website interface that makes cancellation tedious by requiring individual cancellation of each item.
Unwanted membership activation even when a one-time purchase was intended.
Receiving shipments and charges despite cancellation requests.
Blocked or removed negative reviews
Users resort to workarounds such as using gift cards to prevent further charges due to frustration with cancellation process.
Email address associated with the account (to log into the subscription portal)
Access to email and/or SMS to receive a verification code for login
Subscription login verification code (sent via email and/or SMS)
Before cancelling your Carpe subscription, know that you can easily pause or cancel through the online subscription portal. Upon cancellation, you will lose access to the regular delivery of Carpe products that help manage sweat and hyperhidrosis. The subscription renews every 28-84 days, and you receive renewal notifications a few days before each charge. Also, keep in mind that the 100% Money Back Guarantee only applies to first-time product orders, not to subsequent subscription shipments.
Carpe subscriptions automatically renew every 28-84 days at the price listed at checkout, with renewal notifications sent via email a few days before renewal. You can easily pause or cancel your subscription at any time through the online subscription portal and manage shipping dates and frequency flexibly. Note that special sale discounts apply only to the first delivery of a new subscription.
To cancel your Carpe subscription, you need to sign in to your account on their online subscription portal, which requires your password. If you don't remember your password, you can reset it at this URL: https://mycarpe.zendesk.com/auth/v2/login/password_reset. There is no indication of phone or unauthenticated chat support for cancellation without a password, so having access to your account credentials is necessary for cancellation.
We've actually written a step by step guide on how to get a refund from Carpe. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Carpe subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Carpe account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Carpe online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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