The Ultimate Step by Step Guide to Cancelling a Cityzens Membership Subscription or Membership (mancity.com)
By
Bella K.
|
Published
July 9, 2025
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Updated
July 18, 2025
Cityzens Membership at mancity.com is a fan membership program for Manchester City supporters. It costs £25 for a 12-month subscription that renews automatically unless canceled. Members get cool perks like video calls with players, a welcome gift, a 10% discount in store, exclusive merchandise, and access to special competitions. They also get a personalized card and discounts from partners, making it a fun way to stay connected with the club and get good deals.
The cancellation process for the Cityzens Membership requires the member to contact the club's Supporter Services Team by phone before the renewal date to cancel. While it is straightforward, it is not a simple online cancellation exclusively and has a time restriction on when it must be done, making it moderately easy but with some conditions.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Cityzens Membership subscription.
How to Cancel Cityzens Membership: Step by Step
If you purchased through mancity.com:
Log into your online account on the mancity.com website.
Navigate to the Memberships tab.
Find the option to manage your subscription.
Contact Customer Service if you wish to cancel:
Call +44 (0)161 444 1894 by no later than 5pm on the working day before your renewal date.
You can also reach out through the Help Centre at [Help Centre](https://www.mancity.com/help).
Confirm your cancellation request and keep any confirmation details for your records.
Your membership will cease on the last day of the current membership year.
How to Contact Cityzens Membership
If you need assistance, here's how you can get in touch with Cityzens Membership's support team.
Tips and Tricks for Getting a Cityzens Membership Refund
Wait for the official renewal email: Cancel after receiving the renewal reminder email, as it provides a direct link to the cancellation page.
Cancel online through the subscription page: Log in via the link in the renewal email and use the straightforward cancellation option there.
Cancel 1-2 months before renewal: Doing it early helps avoid forgetting and ensures cancellation is processed before the next billing cycle.
Be polite but firm in communication: If escalations or contacting support is needed, maintain a calm tone while clearly stating your wish to cancel.
Document all communications: Save emails and screenshots in case of disputes.
Use payment method block as a last resort trick: Some users have success by cancelling their payment card to stop automatic renewals; however, this might lead to further contact from the company.
Expect the cancellation to take one more billing cycle: Cancellation often doesn't take immediate effect, so be prepared to be charged for the next cycle before fully stopping.
If having trouble logging in, clear browser cache or try a different browser: Some users report login issues that prevent accessing cancellation options.
Check your membership type and terms carefully: Some memberships have limited windows for purchases and cancellations that can affect timing.
Why Do People Request Refunds from Cityzens Membership
Breach of Cityzens Membership Terms & Conditions or any associated terms.
Violating membership rules or acting inconsistently with membership elements.
Engaging in fraudulent, dishonest, or illegal behavior related to the membership.
Football-related criminal offenses or actions damaging to public decency, safety, or club reputation.
Unauthorized access attempts to membership benefits or systems.
Operational reasons determined by the club.
Events outside the club's control such as pandemics that affect membership benefit enjoyment.
Failure to make renewal payment and inability to contact the purchaser.
Member's own decision to cancel with notification to the club before renewal deadline.
Cityzens Membership Refund Script
Script
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Dear Cityzens Membership, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Cityzens Membership Refund Policy
Cityzens Membership is an annual subscription that automatically renews each year unless cancelled before the renewal date. Members have a 14-day cooling-off period to cancel after purchase for a full refund. To avoid renewal, members must notify the club by 5pm on the working day before the renewal date; otherwise, the membership renews and the payment card will be charged automatically. Cancelled memberships remain active until the end of the current membership year.
The Easiest Way to Get a Cityzens Membership Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Cityzens Membership—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Cityzens Membership is an ongoing subscription that lasts 12 months and auto-renews annually unless cancelled. You have a 14-day window after purchase to cancel for a full refund, but after that, you must notify the club at least by 5pm on the working day before the renewal date to avoid being charged for the next year. Payment is taken upfront and automatically on renewal using stored payment details, so failing to cancel in time will result in continued billing; there are no early cancellation fees, but the lock-in is essentially the annual term, and missing the cancellation deadline can feel like a trap. Contact must be made by phone or as stated by the club to successfully cancel.
Breach of Cityzens Membership Terms & Conditions or any associated terms.
Violating membership rules or acting inconsistently with membership elements.
Engaging in fraudulent, dishonest, or illegal behavior related to the membership.
Football-related criminal offenses or actions damaging to public decency, safety, or club reputation.
Unauthorized access attempts to membership benefits or systems.
Operational reasons determined by the club.
Events outside the club's control such as pandemics that affect membership benefit enjoyment.
Failure to make renewal payment and inability to contact the purchaser.
Member's own decision to cancel with notification to the club before renewal deadline.
Membership details (e.g. membership number or account information)
Full name of the account holder
Contact details (such as registered email address or telephone number)
Method of notifying cancellation (typically by calling the Supporter Services Team at +44 (0)161 444 1894)
Date of intended cancellation (ensure cancellation is requested no later than 5pm prior working day before the Renewal Date)
Payment confirmation details (for refund purposes, if applicable)
Details of the parent or legal guardian (if the member is under 16)
Before cancelling your Cityzens Membership, know that the membership is an annual subscription that automatically renews unless you cancel prior to the renewal date. You have the right to cancel and get a refund within 14 days of purchase confirmation. If you cancel after that period, the membership will continue until the end of the paid year, and you will lose access to benefits such as match ticket access, discounts, welcome packs, and vouchers. Cancellation or suspension also means losing access to the membership portal and any exclusive content or offers tied to the membership. Note that the club may suspend or terminate memberships for breaches of terms or inappropriate behavior without refund. To avoid automatic renewal, be sure to cancel before the renewal date, as cancellations after renewal are not possible until the next cycle.
Cityzens Membership is an annual subscription that automatically renews each year unless cancelled before the renewal date. Members have a 14-day cooling-off period to cancel after purchase for a full refund. To avoid renewal, members must notify the club by 5pm on the working day before the renewal date; otherwise, the membership renews and the payment card will be charged automatically. Cancelled memberships remain active until the end of the current membership year.
To cancel your Cityzens Membership subscription, you need to log in to your online account on mancity.com, where you can manage your membership subscription settings. This implies that you will need your password to access your account and cancel or stop the auto-renewal of your membership. There does not appear to be an option to cancel via phone support or unauthenticated chat without a password. If you forget your password, you can reset it here: https://www.mancity.com/account to regain access and manage your membership.
We've actually written a step by step guide on how to get a refund from Cityzens Membership. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Cityzens Membership subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Cityzens Membership account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Cityzens Membership online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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