Club at club.fans is a platform where creators offer exclusive content to their fans through memberships. Fans can subscribe to their favorite creators by signing up, providing payment details, and then unlocking access to special content and chat features. Subscriptions are billed automatically, and fans can cancel anytime and still keep access until the current billing period ends. So if someone is seeing charges from Club, it's likely because they subscribed to content from a creator they support.
The cancellation process is straightforward and clearly outlined both in the app and on the web with clear steps, making it relatively easy for a user to navigate. There is no indication of complex hurdles or delays, but the need to navigate through multiple steps gives it a slight challenge beyond the absolute easiest level.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Club subscription.
How to Cancel Club: Step by Step
If you purchased through Club.fans:
Log in to your account through the Club app or website.
For mobile app:
Select the 'My Creators' option on the right-hand side of the bottom bar.
Locate the membership you want to cancel, tap the three white dots to the right.
Tap "Manage membership."
On your billing page, press "Cancel Plan" and confirm cancellation.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Club Refund
Cancel in person whenever possible: Visit the exact club location where you initially signed up, say "I want to cancel," and sign any required documents on the spot.
Send a certified cancellation letter: Include your name, phone number, reason for cancellation, and signature. This provides proof of your cancellation request.
Beware of account balances: Ensure no outstanding payments or failed charges are on your account as these can block cancellation. Contact the club to possibly waive late fees.
Cancel timing is crucial: Aim to cancel between the 11th and 16th of the month but be aware you may be charged for the next month. Also, cancel at least 7 days before the next billing date to avoid being charged.
Use the "moving" excuse over the phone: Call a location where the club operates but tell them you moved to a distant or unlikely city (e.g., Mongolia or Korea) to prompt an immediate cancellation without hassle.
Be prepared to escalate: If front-line staff resist, ask to speak with a manager or escalate your request up the chain of command calmly and insistently.
Freeze membership temporarily: Some clubs offer freezing your membership for a month or two as an alternative, which can buy time to handle missed payments or negotiate cancellation terms.
Use temporary bank accounts: Pay for a long-term membership by a temporary bank account which you close afterward, then notify the club in writing and verbally that you won't renew. This blocks further charges automatically.
Why Do People Request Refunds from Club
Unexpected charges or fees on the bill.
Difficulty accessing content or services promised.
Poor customer support or unresponsive service team.
Content quality not meeting expectations.
Changed personal interests or no longer interested in the content.
Financial reasons, needing to reduce monthly expenses.
Technical issues such as app crashes or login problems.
Subscription auto-renewal without clear notice.
Lack of new or updated content over time.
Better alternative platforms available with more appealing features or pricing.
Trial period ending and deciding not to continue.
Billing errors such as being charged twice or for the wrong amount.
Privacy concerns related to data usage or sharing.
Not using the service enough to justify the cost.
Complicated cancellation process causing frustration leading to refunds.
Club Refund Script
Script
Copy
Dear Club, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Club Refund Policy
Club.fans allows you to cancel a subscription at any time either through the app or on the web by managing your membership settings. After cancellation, you retain access to the Creator's Club and content until the end of the current billing period, after which access is revoked. If you experience issues, customer support is available for assistance.
The Easiest Way to Get a Club Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Club.fans subscriptions have a monthly billing cycle of $9.99 with automatic renewal, but you cannot cancel your current subscription during the active period. You need to turn off auto-renew at least 24 hours before the next billing date to avoid being charged for the next period. Additionally, refunds are generally not allowed, and any purchase made is final, which means you could be locked in for the entire month once charged.
Unexpected charges or fees on the bill.
Difficulty accessing content or services promised.
Poor customer support or unresponsive service team.
Content quality not meeting expectations.
Changed personal interests or no longer interested in the content.
Financial reasons, needing to reduce monthly expenses.
Technical issues such as app crashes or login problems.
Subscription auto-renewal without clear notice.
Lack of new or updated content over time.
Better alternative platforms available with more appealing features or pricing.
Trial period ending and deciding not to continue.
Billing errors such as being charged twice or for the wrong amount.
Privacy concerns related to data usage or sharing.
Not using the service enough to justify the cost.
Complicated cancellation process causing frustration leading to refunds.
Account login credentials (username/email and password) to access your Club (club.fans) account
Access to the app or club.fans website
Identification of the specific subscription or membership you want to cancel (via "My Creators" in app or https://www.club.fans/memberships online)
Ability to navigate to the billing or membership management page
Use of the three white dots next to the membership to access management options
Selection of "Manage membership" and "Cancel Plan" after finding the correct subscription
Ability to confirm the cancellation (final step to process the cancellation)
Confirmation email access (for some clubs, you may manage your subscription via a link in your original confirmation email)
Working email account (in case customer service contact is necessary)
Contact support details (if you have problems or did not receive confirmation emails)
Before cancelling your Club.fans subscription, know that you will retain access to the Creator's exclusive content, private media, and chat features until the end of your current billing period. After this period, you will lose access to all locked content, private messages, chat functionality, and any perks associated with your membership. It is important to note that cancelling mid-cycle does not immediately revoke access; you keep your benefits until the billing cycle concludes. Make sure to consider this timing if you want to maximize your membership use before it ends.
Club.fans allows you to cancel a subscription at any time either through the app or on the web by managing your membership settings. After cancellation, you retain access to the Creator's Club and content until the end of the current billing period, after which access is revoked. If you experience issues, customer support is available for assistance.
To cancel your subscription on Club (club.fans), you need to log into your account either through the app or the website. Once logged in, you can manage and cancel your memberships by navigating to the memberships page. The process does require you to log in, which implies you need your password. If you don't remember your password, you can reset it at this URL: https://club.fans/password/new.
We've actually written a step by step guide on how to get a refund from Club. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Club subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Club account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Club online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
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Anonymous User
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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