Ditto Music's Starter Subscription plan lets you release unlimited music as one artist on over 150 music platforms like Spotify and Apple Music. You pay once a year and keep 100% of your earnings with no commission taken. It also includes cool tools like lyric uploads, playlist submissions, royalty splits with collaborators, and real-time stats tracking through their app. They offer a 30-day free trial, so you can try it out before getting billed.
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Cancelling Ditto Music's subscription requires emailing support with detailed release information, which is a step beyond simple self-service cancellation and introduces some friction. However, they do respond and process cancellations, making it moderately difficult but not impossible.
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minutes to cancel a Ditto Music Starter Subscription plan subscription.
How to Cancel Ditto Music Starter Subscription plan: Step by Step
If you purchased through DittoMusic.com:
- Send an email to support@dittomusic.com with your release details.
- Include the stores from which you want your releases removed.
- Wait for confirmation from Ditto Music regarding the takedown and any final royalty payouts.
If you purchased through the Ditto App for Android:
- Open the Google Play Store on your Android device.
- Go to Subscriptions.
- Select your Ditto subscription.
- Tap Cancel subscription and follow the prompts to complete the cancellation.
- Note: Uninstalling the app does not cancel the subscription.
Tips & Tricks for Canceling Ditto Music Starter Subscription plan
- Cancel well before the 28-day renewal window to avoid losing your refund eligibility.
- Send a formal cancellation email detailing all your releases and specifying the stores to remove them from.
- Be persistent and escalate by following up repeatedly via email, Twitter, or phone calls.
- Use clear, firm language threatening legal action if removals or account closure are delayed excessively.
- Expect delays and bugs in their system; have patience but keep pressure consistent.
- Verify removal across all stores yourself as Ditto may leave double releases or not complete takedown fully.
- Keep records of all communications and confirmations received during cancellation requests.
- Beware that royalties or account balances might get frozen until issues are resolved, sometimes requiring repeated complaint escalation.
- Phone calls often accelerate responses more than emails or support tickets.
- After cancellation, check regularly that your music is no longer live to ensure full cancellation.
Ditto Music Starter Subscription plan Customer Service Info
If you need assistance, here's how you can get in touch with Ditto Music Starter Subscription plan's support team.
Cancel Ditto Music Starter Subscription plan Script
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Dear Ditto Music Support,
I hope this message finds you well. I would like to request the cancellation of my Ditto Music Starter Subscription. Due to some recent changes in my personal circumstances, I have found it necessary to reassess my music distribution needs and will not be requiring this service at this time.
I appreciate the services you provide, and I hope to return in the future when my situation allows. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Ditto Music's Starter Subscription cancellation requires you to email support@dittomusic.com with your release details and the stores from which you want your releases removed. After processing your request, they will take down your music and pay out any owed royalties, though some royalties may still be reported for up to a year after takedown. You won't be charged during this period and can keep your account open until all royalties have been reported.
You do not need your password to cancel your Ditto Music Starter Subscription. To cancel, you simply need to send an email to support@dittomusic.com with details about your releases and the stores where you want them removed. If you do need to reset your password for any reason related to your account, you can do so at this URL: https://dittomusic.com/en/forgot-password/. This process involves receiving a reset link via email, making it straightforward to regain access if needed.
- Unexpected charges after cancellation: Users reported being billed even after canceling their subscription.
- Lack of refunds: Customers are dissatisfied with the refusal or difficulty in obtaining refunds.
- Poor customer service: Complaints of ineffective communication, slow responses, and inaccessible support.
- Technical verification failures: Problems with music verification processes causing delays or rejection of music releases.
- Incorrect music attribution: Issues with wrong credits or metadata for artists' music.
- Blocked accounts: Accounts being blocked without clear explanation or resolution.
- False advertising: Users felt the subscription did not deliver promised services or features.
- Delays or failure in music approval: Music not being approved or released in a timely manner.
- Poor communication about cancellations and refunds: Lack of clear information or cooperation regarding subscription cancellation policies.
- Technical and administrative errors affecting music distribution: Errors impacting the distribution process and artist revenues.
The Ditto Music Starter subscription plan can be canceled at any time by sending an email request, but the company requires 1 day's written notification and any outstanding payments must be settled, often deducted from your royalty balance. There are no early cancellation fees or long-term contracts, but once canceled, your releases will be removed from platforms within 30 days. Importantly, no refunds are given unless Ditto Music breaches the agreement, and you may still receive royalties after cancellation, so it’s advised to keep your account open until all royalties are reported to avoid losing payment.
Before cancelling your Ditto Music Starter Subscription, know that if you stop paying, your music releases are at risk of being removed from stores, although removal is not immediate due to the volume of releases processed. To maintain your music online long-term, renewing your subscription is necessary. After cancellation, you lose the ability to request royalty withdrawals until the subscription is active again. When you cancel, you must email Ditto Music with your release details to have your music taken down, and royalties earned may still be paid out even after account closure, but it is advised to keep your account open until all royalties have been reported to avoid missing payments.
- Email address associated with your Ditto Music account
- All release details (such as release titles, release IDs, or relevant metadata)
- The names of the stores (music platforms) from which you want your releases removed
- Request to cancel Ditto Music Starter Subscription
We've actually written a step by step guide on how to get a refund from Ditto Music Starter Subscription plan. Check it out!
The Easiest Way to Cancel Ditto Music Starter Subscription plan
If you’re frustrated trying to cancel your subscription, membership, or bill from Ditto Music Starter Subscription plan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Ditto Music Starter Subscription plan?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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