The Ultimate Step by Step Guide to Cancelling a Drift Subscription or Membership (drift.co)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Drift offers a monthly subscription service where they send you a car air freshener with a starter clip on your first order. After that, they send you monthly refills of your chosen scent, all with free shipping. You get to customize your scent and can swap, skip, or cancel anytime, though canceling before six months might cost you a small fee. So if you see a charge from Drift, it's likely for your ongoing air freshener subscription that keeps your car smelling fresh.
The cancellation process on Drift (drift.co) is straightforward as users can cancel their subscription anytime through their customer account or links in order confirmation emails. It doesn't require contacting customer service or complicated steps, making it relatively easy compared to typical subscriptions.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Drift subscription.
Log in to your account using the credentials you created when purchasing your subscription.
Navigate to your account settings or subscription management section.
Locate your active subscriptions. You should see the details of your current subscription.
Click on the option to cancel your subscription and follow any prompts to confirm the cancellation.
Check your email for a confirmation of the cancellation. This should also include details regarding any charges applicable if canceled before 6 months of the initial subscription purchase.
How to Contact Drift
If you need assistance, here's how you can get in touch with Drift's support team.
Be persistent with cancellation requests: Multiple users reported needing to submit cancellation requests repeatedly before success.
Use precise language: Clearly state that you want to cancel your subscription immediately and stop all future charges to underscore urgency.
Escalate by contacting your card provider: If you experience recurring charges despite cancelling, block future payments through your credit card issuer or bank.
Timing and frequency of reaching out: Attempt cancellation multiple times and at different times of the day; some users say repeated attempts eventually work.
Avoid relying solely on website cancellation: The website may freeze or error out during cancellation attempts. Try multiple devices or browsers if needed.
No direct customer service contact: Users report no responsive phone or email support, so escalation via financial institution may be necessary.
Be prepared for technical issues: Account login issues and website errors are common; keep trying to access your account to submit cancellation.
Document all communications: Keep records of cancellation requests, attempts, and any auto-renewal charges in case you need to dispute charges.
Consider saving product packaging or order emails: Useful for referencing subscription terms or proving cancellation attempts if disputes arise.
Use strong statements in emails or messages: For example, "I am formally requesting immediate cancellation of my subscription and cessation of all charges."
Why Do People Request Refunds from Drift
Unawareness or lack of consent about being signed up for subscriptions, often feeling it was a hidden or scam-like subscription.
Difficulty or inability to cancel subscriptions through the company's website.
Poor customer service with no effective support or phone contact options for cancellation.
Unexpected charges appearing on accounts without clear communication.
Overcharging and no clear way to resolve billing issues.
Receiving products late or not at all, such as missing months of subscription products.
Product dissatisfaction, where the product did not meet expectations or was not as described.
Misleading marketing or false advertising, causing disappointment.
Unwanted repeated orders and additional charges despite attempts to cancel.
Having to use bank or payment service interventions like PayPal to stop further subscription payments.
Drift Refund Script
Script
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Dear Drift, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Drift Refund Policy
Drift allows you to cancel your subscription at any time through your customer account or order confirmation email links. However, if you cancel within the first 6 months of the initial subscription, you will be charged the initially discounted amount. Some subscriptions may auto-renew, but you can cancel to avoid renewal charges.
The Easiest Way to Get a Drift Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Drift—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Drift allows you to cancel your subscription at any time, but if you cancel within the first 6 months, you will be charged the originally discounted amount for the subscription. This means that early cancellation has a financial penalty. You can cancel or change your subscription easily through your customer account or the links in your order confirmation emails, but be aware of the 6-month minimum charge condition.
Unawareness or lack of consent about being signed up for subscriptions, often feeling it was a hidden or scam-like subscription.
Difficulty or inability to cancel subscriptions through the company's website.
Poor customer service with no effective support or phone contact options for cancellation.
Unexpected charges appearing on accounts without clear communication.
Overcharging and no clear way to resolve billing issues.
Receiving products late or not at all, such as missing months of subscription products.
Product dissatisfaction, where the product did not meet expectations or was not as described.
Misleading marketing or false advertising, causing disappointment.
Unwanted repeated orders and additional charges despite attempts to cancel.
Having to use bank or payment service interventions like PayPal to stop further subscription payments.
Account login credentials (email and password) to access your Drift account
Access to your customer account via the Drift website
Order confirmation email (may contain quick links to subscription management)
Subscription details (plan name, renewal dates, and features)
Billing settings within your account dashboard
Email confirmation from Drift after cancellation
Knowledge of timing (whether you are canceling before or after 6 months, as early cancellations may incur charges for initial discounts)
Potential cancellation feedback (you may be asked reasons for canceling)
Contact details for support (such as customer service email, if additional help is needed)
Before cancelling your Drift subscription, membership, or bill, know that you can cancel at any time through your customer account or links in order confirmation emails. However, if you cancel before six months from the initial subscription purchase, you may be charged back the initial discount you received. After cancellation, you will lose access to any future deliveries or issues included in the subscription, and you may receive a pro-rated refund for any unsent issues. Make sure to review your subscription details before cancelling to understand exactly when your next billing date is and what content or features you will lose access to.
Drift allows you to cancel your subscription at any time through your customer account or order confirmation email links. However, if you cancel within the first 6 months of the initial subscription, you will be charged the initially discounted amount. Some subscriptions may auto-renew, but you can cancel to avoid renewal charges.
To cancel your Drift subscription, you need to log into your Drift account, which requires your password. The cancellation process is done through your account dashboard in the Billing Settings. If you don't remember your password, you can reset it at this link: https://drift.co/reset. After canceling, you will receive a confirmation email to verify the cancellation.
We've actually written a step by step guide on how to get a refund from Drift. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Drift subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Drift account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Drift online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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savings for customers. ² Average requests times may vary depending on volume of requests
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