Drift offers a monthly subscription service where they send you a car air freshener with a starter clip on your first order. After that, they send you monthly refills of your chosen scent, all with free shipping. You get to customize your scent and can swap, skip, or cancel anytime, though canceling before six months might cost you a small fee. So if you see a charge from Drift, it's likely for your ongoing air freshener subscription that keeps your car smelling fresh.
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The cancellation process on Drift (drift.co) is straightforward as users can cancel their subscription anytime through their customer account or links in order confirmation emails. It doesn't require contacting customer service or complicated steps, making it relatively easy compared to typical subscriptions.
Estimated Time
On average, it takes
5 minutes
00
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minutes to cancel a Drift subscription.
How to Cancel Drift: Step by Step
If you purchased through Drift.co:
- Go to the Drift website at drift.co.
- Log in to your account using the credentials you created when purchasing your subscription.
- Navigate to your account settings or subscription management section.
- Locate your active subscriptions. You should see the details of your current subscription.
- Click on the option to cancel your subscription and follow any prompts to confirm the cancellation.
- Check your email for a confirmation of the cancellation. This should also include details regarding any charges applicable if canceled before 6 months of the initial subscription purchase.
Tips & Tricks for Canceling Drift
- Be persistent with cancellation requests: Multiple users reported needing to submit cancellation requests repeatedly before success.
- Use precise language: Clearly state that you want to cancel your subscription immediately and stop all future charges to underscore urgency.
- Escalate by contacting your card provider: If you experience recurring charges despite cancelling, block future payments through your credit card issuer or bank.
- Timing and frequency of reaching out: Attempt cancellation multiple times and at different times of the day; some users say repeated attempts eventually work.
- Avoid relying solely on website cancellation: The website may freeze or error out during cancellation attempts. Try multiple devices or browsers if needed.
- No direct customer service contact: Users report no responsive phone or email support, so escalation via financial institution may be necessary.
- Be prepared for technical issues: Account login issues and website errors are common; keep trying to access your account to submit cancellation.
- Document all communications: Keep records of cancellation requests, attempts, and any auto-renewal charges in case you need to dispute charges.
- Consider saving product packaging or order emails: Useful for referencing subscription terms or proving cancellation attempts if disputes arise.
- Use strong statements in emails or messages: For example, "I am formally requesting immediate cancellation of my subscription and cessation of all charges."
Drift Customer Service Info
If you need assistance, here's how you can get in touch with Drift's support team.
Cancel Drift Script
Script
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Hello Drift Support,
I hope this message finds you well. I would like to request the cancellation of my subscription, as I am currently reevaluating my budget and have decided to pause my Drift services for now. I appreciate the value your platform provides, but at this moment, I need to make some adjustments to my expenses.
Please confirm my cancellation and any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Drift allows you to cancel your subscription at any time through your customer account or order confirmation email links. However, if you cancel within the first 6 months of the initial subscription, you will be charged the initially discounted amount. Some subscriptions may auto-renew, but you can cancel to avoid renewal charges.
To cancel your Drift subscription, you need to log into your Drift account, which requires your password. The cancellation process is done through your account dashboard in the Billing Settings. If you don't remember your password, you can reset it at this link: https://drift.co/reset. After canceling, you will receive a confirmation email to verify the cancellation.
- Unawareness or lack of consent about being signed up for subscriptions, often feeling it was a hidden or scam-like subscription.
- Difficulty or inability to cancel subscriptions through the company's website.
- Poor customer service with no effective support or phone contact options for cancellation.
- Unexpected charges appearing on accounts without clear communication.
- Overcharging and no clear way to resolve billing issues.
- Receiving products late or not at all, such as missing months of subscription products.
- Product dissatisfaction, where the product did not meet expectations or was not as described.
- Misleading marketing or false advertising, causing disappointment.
- Unwanted repeated orders and additional charges despite attempts to cancel.
- Having to use bank or payment service interventions like PayPal to stop further subscription payments.
Drift allows you to cancel your subscription at any time, but if you cancel within the first 6 months, you will be charged the originally discounted amount for the subscription. This means that early cancellation has a financial penalty. You can cancel or change your subscription easily through your customer account or the links in your order confirmation emails, but be aware of the 6-month minimum charge condition.
Before cancelling your Drift subscription, membership, or bill, know that you can cancel at any time through your customer account or links in order confirmation emails. However, if you cancel before six months from the initial subscription purchase, you may be charged back the initial discount you received. After cancellation, you will lose access to any future deliveries or issues included in the subscription, and you may receive a pro-rated refund for any unsent issues. Make sure to review your subscription details before cancelling to understand exactly when your next billing date is and what content or features you will lose access to.
- Account login credentials (email and password) to access your Drift account
- Access to your customer account via the Drift website
- Order confirmation email (may contain quick links to subscription management)
- Subscription details (plan name, renewal dates, and features)
- Billing settings within your account dashboard
- Email confirmation from Drift after cancellation
- Knowledge of timing (whether you are canceling before or after 6 months, as early cancellations may incur charges for initial discounts)
- Potential cancellation feedback (you may be asked reasons for canceling)
- Contact details for support (such as customer service email, if additional help is needed)
We've actually written a step by step guide on how to get a refund from Drift. Check it out!
The Easiest Way to Cancel Drift
If you’re frustrated trying to cancel your subscription, membership, or bill from Drift—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Drift?
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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