How to Cancel Dun & Bradstreet, Inc. on Dun & Bradstreet's website
1 - Visit dnbi.com and log into your account.
2 - Navigate to the Account Settings section.
3 - Click on the Subscriptions tab.
4 - Locate the subscription you wish to cancel.
5 - Select Cancel Subscription next to the subscription details.
6 - Follow the prompts to confirm the cancellation.
7 - You will receive a confirmation email regarding your cancellation.
How to Cancel Dun & Bradstreet, Inc. on a phone call
1 - Call Dun & Bradstreet Customer Support at 1-800-234-3867.
2 - Prepare your account information for verification.
3 - Request to speak with a representative about your subscription cancellation.
4 - Follow the representative's instructions to cancel your subscription.
5 - Ask for a confirmation email to ensure your cancellation is processed.
How to Cancel Dun & Bradstreet, Inc. on a partner site
1 - Log into your account on the partner site where you initially made the purchase.
2 - Navigate to the account settings or subscription management section.
3 - Find the subscription associated with Dun & Bradstreet.
4 - Select the option to Cancel Subscription.
5 - Confirm your cancellation by following the on-screen prompts.
6 - Record any confirmation details provided by the partner site.
Dun & Bradstreet, Inc. helps businesses by providing important information about other companies, like their credit scores and risk ratings. They offer subscriptions that give users access to valuable data to help make smart business decisions. If you're getting billed by them, it's likely for a subscription that gives you insights into potential partners or customers to support your business goals.
Cancelling a subscription with Dun & Bradstreet can be complex due to several steps involved, including contacting customer service and navigating their policies. Additionally, users often report challenges with getting timely responses, which can add frustration to the process.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a Dun & Bradstreet, Inc. subscription.
How to Contact Dun & Bradstreet, Inc.
If you need assistance, here's how you can get in touch with Dun & Bradstreet, Inc.'s support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
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$0
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Tips and Tricks for Getting a Dun & Bradstreet, Inc. Refund
Contact Customer Service Directly: Call their support line instead of using email or chat for quicker responses.
Be Polite but Firm: Approach the conversation calmly but assertively focus on cancellation.
Know Your Account Details: Have your account number and personal information ready to speed up the process.
Use Specific Language: Clearly state "I want to cancel my subscription" to avoid any ambiguity.
Ask for a Confirmation: Request written confirmation of your cancellation during the call.
Escalate When Necessary: If the representative is unhelpful, ask to speak to a supervisor.
Document Everything: Keep a record of who you spoke to, the date, and what was discussed.
Timing Matters: Call early in the month when billing issues are less likely to be an issue.
Leverage Social Media: If you encounter issues, consider posting your concern on platforms like Twitter or Facebook for quicker attention.
Use Cancellation Language: If they try to offer you incentives to stay, repeat your desire to cancel without engaging in negotiations.
Monitor Your Account: After cancellation, keep an eye on your bank statements to ensure no further charges occur.
Be Prepared for Retention Offers: Have a polite but definitive response ready if they offer you a better deal to keep you as a member.
Use Emotional Appeal: If talking to a rep, mention reasons why you need to cancel, like financial difficulties or changing needs.
Stay Persistent: If your first attempt fails, don’t hesitate to reach out again or try at different times.
Explore Online Options: Check if you can manage cancellations through their website or app, as this might be more straightforward.
Why Do People Request Refunds from Dun & Bradstreet, Inc.
High cost of membership fees
Lack of usage for the services offered
Inadequate customer service experiences
Changing business needs or priorities
Better alternatives available in the market
Billing errors or disputes
Difficulty navigating the platform
Perceived value not meeting expectations
Contract terms deemed unfavorable
Company downsizing or restructuring
Dun & Bradstreet, Inc. Refund Script
Script
Copy
Dear Dun & Bradstreet, Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Dun & Bradstreet, Inc.
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Dun & Bradstreet, Inc. Refund Policy
Dun & Bradstreet, Inc. allows members to cancel their subscriptions at any time, with cancellation requests processed at the end of the current billing cycle. Customers must reach out to their customer service for assistance with the cancellation process, and any outstanding charges will be billed until the cancellation takes effect.
Get help with your refund
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The Easiest Way to Get a Dun & Bradstreet, Inc. Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Dun & Bradstreet, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Dun & Bradstreet may impose specific contract terms or require advance notice before cancellation, potentially locking you into a subscription for a longer period. Additionally, there might be early termination fees or complicated cancellation processes that can make it difficult to end your membership when you desire. Always read the fine print and understand their cancellation policy to avoid unexpected charges.
High cost of membership fees
Lack of usage for the services offered
Inadequate customer service experiences
Changing business needs or priorities
Better alternatives available in the market
Billing errors or disputes
Difficulty navigating the platform
Perceived value not meeting expectations
Contract terms deemed unfavorable
Company downsizing or restructuring
Account Number
Registered Email Address
Billing Address
Phone Number Associated with the Account
Reason for Cancellation
Subscription/Membership Type
Payment Method Used
Date of Last Payment
Confirmation of Cancellation Request
Before cancelling your Dun & Bradstreet subscription, be aware that you will lose access to valuable business credit reports, risk assessment tools, and the ability to monitor your business credit scores. Additionally, any ongoing insights or alerts about changes in your business's credit profile will cease, potentially leaving you unprepared for important financial decisions. Ensure you download any reports or data you need before cancellation, as regained access may require a new subscription.
Dun & Bradstreet, Inc. allows members to cancel their subscriptions at any time, with cancellation requests processed at the end of the current billing cycle. Customers must reach out to their customer service for assistance with the cancellation process, and any outstanding charges will be billed until the cancellation takes effect.
To cancel your subscription with Dun & Bradstreet, Inc. (dnbi.com), you will need your password to access your account. If you've forgotten it, you can easily reset it by visiting the password reset page here: https://dnbi.com/forgot-password. If you have any trouble, consider reaching out to their customer support for assistance.
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Dun & Bradstreet, Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Dun & Bradstreet, Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Dun & Bradstreet, Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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