Eight Sleep offers a smart mattress system called the Pod that personalizes your sleep by adjusting temperature and other settings automatically based on your sleep patterns. They have a membership subscription that gives you full access to these smart features like temperature control, sleep reports, and ongoing updates that improve the product over time. The membership supports the technology behind the Pod and covers costs like data, research, and updates, and it includes two users per Pod. So if you see a charge from them, itās likely for this ongoing subscription to keep your sleep experience improving.
The cancellation process is done easily through the Eight Sleep app by navigating to the profile and managing the Autopilot plan. While there is a 12-month commitment period, cancelling after that is straightforward and does not require complex steps or waiting times.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Eight Sleep subscription.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Eight Sleep Refund
Call customer support directly as online or app options may not provide cancellation capability.
Use firm and clear language like āI want to cancel immediately,ā āI am requesting a cancellation,ā and emphasize any dissatisfaction or technical issues.
Escalate by asking to speak with a supervisor or a specific employee if frontline reps resist cancelling.
Reference community advice or previous resolutions seen on forums like Reddit to show you are informed and serious.
Send cancellation requests via email or a cancellation form link if provided, and keep records of your correspondence.
Cancel at key timings such as before the trial period ends or within 24 hours of order placement to maximize chance of success.
Mention technical issues or dissatisfaction with the subscription model as reasons for cancellation.
If denied, post publicly on forums or escalate your complaint publicly to get company attention.
Know that some features will be lost immediately after cancellation, so prepare for limited device functionality.
Expect to pay for the subscription year if past certain deadlines but attempt to negotiate a pro-rated or immediate cancellation.
Why Do People Request Refunds from Eight Sleep
Product malfunctions such as hardware failures, leaks, or pod sensor damage leading to sleep tracking stoppage.
Poor customer service experience including lack of direct human support and difficulty in resolving delivery or product issues.
Frustration with subscription model where key features require a yearly subscription, seen as restrictive or coercive.
Unexpected charges or billing issues including unexpected subscription costs not included in initial purchase price, annual fees, or confusion about upgrade payments.
Delivery delays or non-receipt causing customers to lose confidence or demand refunds.
Difficulty in cancelling orders or subscriptions such as lack of confirmation emails and complicated cancellation processes.
High cost for replacement parts when hardware issues develop after warranty expires.
Negative app experience after updates affecting usability and bed functionality.
Eight Sleep Refund Script
Script
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Dear Eight Sleep, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Eight Sleep Refund Policy
Eight Sleep's Autopilot membership requires a 12-month commitment with the option to cancel anytime after purchase. Cancellation takes effect at the next billing cycle, allowing access to membership benefits until then; after cancellation, features like automatic adjustments and sleep reports become inaccessible. Orders must be cancelled within 24 hours if not yet processed or shipped, and support can be contacted for cancellation assistance.
The Easiest Way to Get a Eight Sleep Refund
If youāre frustrated trying to cancel your subscription, membership, or bill from Eight Sleepāor if you didnāt even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weāll take care of the rest.
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Frequently Asked Questions
Eight Sleep requires a mandatory one-year subscription called "Autopilot" that must be purchased along with certain hardware products like the Pod mattress cover. You can cancel the subscription at any time, but the lock-in is effectively for 12 months since the subscription is required for that period. Additionally, cancellation requests for orders must be made within 24 hours before shipment; once shipped, cancellations are typically not accepted, and returns must be initiated within 30 days of receiving the product. So, the main landmines include the mandatory one-year subscription commitment and the short window to cancel an order before shipment, which can make immediate cancellation or refunds difficult.
Product malfunctions such as hardware failures, leaks, or pod sensor damage leading to sleep tracking stoppage.
Poor customer service experience including lack of direct human support and difficulty in resolving delivery or product issues.
Frustration with subscription model where key features require a yearly subscription, seen as restrictive or coercive.
Unexpected charges or billing issues including unexpected subscription costs not included in initial purchase price, annual fees, or confusion about upgrade payments.
Delivery delays or non-receipt causing customers to lose confidence or demand refunds.
Difficulty in cancelling orders or subscriptions such as lack of confirmation emails and complicated cancellation processes.
High cost for replacement parts when hardware issues develop after warranty expires.
Negative app experience after updates affecting usability and bed functionality.
Name associated with your Eight Sleep account
Email address used with the subscription or membership
Order or subscription number (if available)
Reason for cancellation (optional, but sometimes requested)
Confirmation of account ownership (e.g. response from the registered email address)
Contacting Customer Support is required (typically by emailing support@eightsleep.com)
Before cancelling your Eight Sleep subscription, be aware that you will lose access to several key features. These include automatic temperature adjustments, temperature scheduling, and personalized sleep insights that optimize your comfort throughout the night. After cancellation, you will only have manual control over the temperature settings of your Pod. It's important to consider that without the subscription, your Pod will not automatically adapt to your sleep patterns or external conditions, potentially reducing the overall effectiveness of the system.
Eight Sleep's Autopilot membership requires a 12-month commitment with the option to cancel anytime after purchase. Cancellation takes effect at the next billing cycle, allowing access to membership benefits until then; after cancellation, features like automatic adjustments and sleep reports become inaccessible. Orders must be cancelled within 24 hours if not yet processed or shipped, and support can be contacted for cancellation assistance.
You do need your password to access your Eight Sleep account if you want to cancel your subscription yourself through their website or account management. However, if you can't remember your password, you can reset it at this URL: https://www.eightsleep.com/sleep-elixir-management/ where they provide instructions to set a new password. Alternatively, you can also contact Eight Sleep support via email or phone for assistance with cancellation. So, having your password or resetting it is the usual method for canceling the subscription online, but support can help if you face issues.
We've actually written a step by step guide on how to get a refund from Eight Sleep. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Eight Sleep subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Eight Sleep account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Eight Sleep online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargebackās team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Ā¹ Total savings is calculated based on internal annualized estimates of
savings for customers. Ā² Average requests times may vary depending on volume of requests
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