The Ultimate Step by Step Guide to Cancelling an Embrace Subscription Subscription or Membership (empatica.com)
By
Bella K.
|
Published
July 9, 2025
|
Updated
July 18, 2025
Empatica offers a service with the Embrace watch that helps keep you and your loved ones safe by monitoring your health, especially for things like seizures. When you buy the Embrace watch, you get a free 30-day trial of their Plus plan, which has all the premium features. After the trial, the subscription automatically renews unless you choose a different plan or cancel. They have three different subscription plans to choose from, with monthly or yearly billing options, so you can pick the best fit for your needs and budget.
The cancellation process is straightforward and can be done online via the user account with simple navigation steps. It requires completing a form after disabling auto-renewal, and the cancellation is processed within 2 business days, making it fairly easy though not instantaneous.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Embrace Subscription subscription.
How to Cancel Embrace Subscription: Step by Step
If you purchased through Empatica (Embrace2 Subscription):
Under Active Subscription, click on Disable auto-renewal.
Answer a few questions for service improvement, then click Disable auto-renewal to start the process.
Submit the form, and your plan will be canceled within 2 business days.
If you purchased through EpiMonitor:
Sign in to your EpiMonitor Account.
On the main page, go to the Subscription widget and tap Manage subscription.
Ensure that the email address used to create your account matches the one used for the purchase; otherwise, you will not access the subscription management page.
Contact support@empatica.com if needed to cancel your subscription.
Your Subscription Management page will show your subscription details.
Click on Cancel plan to disable auto-renewal.
You will see the date your subscription will be deactivated.
Select a reason for cancellation and tap Submit.
Check your email for a confirmation regarding the subscription cancellation.
How to Contact Embrace Subscription
If you need assistance, here's how you can get in touch with Embrace Subscription's support team.
Tips and Tricks for Getting a Embrace Subscription Refund
Call the dedicated cancellation line at (800) 511-9172—no online cancellation option is available.
Be firm, clear, and polite when requesting immediate cancellation; mention financial reasons if needed.
Call during weekdays and early business hours to avoid long hold times.
Prepare for retention offers and firmly decline them without wavering.
Escalate to a supervisor or manager if the representative resists your cancellation request.
Follow up your call with an email to hello@embracepetinsurance.com requesting written confirmation of cancellation.
Optionally, send your cancellation request via fax to 800-238-1042 to create a paper trail.
Document all interactions: dates, times, names of representatives, and any confirmation numbers.
Emphasize your awareness of refund policies to encourage prompt processing, especially if within 15 days with no claims for a full refund.
Provide all required info upfront: full name, policy number, contact info, pet’s name, reason for cancellation, preferred cancellation date, and identity confirmation.
Why Do People Request Refunds from Embrace Subscription
Numerous false alarms and false seizure alerts leading to distrust in the device's effectiveness.
Poor customer service including difficulty cancelling subscriptions, minimal availability, non-responsiveness to communications, and lack of support for cancellation.
Battery life issues where the device does not hold a charge as promised and requires frequent recharging, making it impractical.
Bluetooth and connectivity problems causing frequent disconnections and unreliable device performance.
Perception of misleading advertising or being a scam especially due to billing issues such as charges during or after trial periods without clear notification.
Frustration over trial period timing starting from delivery instead of actual use, leading to early subscription charges.
Subscription pricing considered high relative to the value of the service provided.
Device incompatibility with many phones or devices affecting usability.
Frequent false alerts disrupting daily life leading some users to stop wearing the device.
Subscription cancellation difficulties including lack of straightforward cancellation processes.
Device failing to detect actual seizures while sending false alerts.
Embrace Subscription Refund Script
Script
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Dear Embrace Subscription, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Embrace Subscription Refund Policy
Embrace Subscription plans can be canceled by signing into your account, disabling auto-renewal, and submitting the cancellation form at least a few days before the next billing date. The plans are non-refundable, but you can continue using the subscription until the next billing cycle. For example, canceling an annual plan mid-year allows usage until the year's end without further charges.
The Easiest Way to Get a Embrace Subscription Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Embrace Subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Embrace Subscription plans automatically renew monthly or yearly, and while you can cancel at any time by disabling auto-renewal through your account, cancellation takes effect within 2 business days and the subscription remains active until the end of the current billing period. There are no contracts or early-cancellation fees, but subscription fees are non-refundable and once cancelled, you lose access to seizure monitoring and alerts after the billing period ends. Be aware that you must complete a cancellation form, which includes answering questions designed to improve the service, which could be seen as a minor hurdle to immediate cancellation.
Numerous false alarms and false seizure alerts leading to distrust in the device's effectiveness.
Poor customer service including difficulty cancelling subscriptions, minimal availability, non-responsiveness to communications, and lack of support for cancellation.
Battery life issues where the device does not hold a charge as promised and requires frequent recharging, making it impractical.
Bluetooth and connectivity problems causing frequent disconnections and unreliable device performance.
Perception of misleading advertising or being a scam especially due to billing issues such as charges during or after trial periods without clear notification.
Frustration over trial period timing starting from delivery instead of actual use, leading to early subscription charges.
Subscription pricing considered high relative to the value of the service provided.
Device incompatibility with many phones or devices affecting usability.
Frequent false alerts disrupting daily life leading some users to stop wearing the device.
Subscription cancellation difficulties including lack of straightforward cancellation processes.
Device failing to detect actual seizures while sending false alerts.
Account login credentials (email address and password) to sign in to your Empatica account.
Access to the Account page once logged in.
Knowledge of your subscription details under "Your subscription" section.
Responding to cancellation questions presented on the cancellation page.
Ability to submit the cancellation form to confirm disabling auto-renewal.
Email address if contacting support for cancellation assistance.
Phone number if calling support (recommended to have account details ready for verification).
Before cancelling your Embrace subscription, know that you need to disable auto-renewal through your account on the Empatica website. Once cancelled, your subscription remains active until the end of the current billing period, but it is non-refundable. Without an active subscription, you will lose access to seizure monitoring and alerts, which are critical features of the service. It is also recommended to give a few days' notice before your next payment is due for a smooth cancellation process, and you can contact Empatica support if you need assistance.
Embrace Subscription plans can be canceled by signing into your account, disabling auto-renewal, and submitting the cancellation form at least a few days before the next billing date. The plans are non-refundable, but you can continue using the subscription until the next billing cycle. For example, canceling an annual plan mid-year allows usage until the year's end without further charges.
Yes, you will need your password to cancel your Embrace subscription on empatica.com because you need to sign in to your account to access the subscription details and disable auto-renewal. The process requires you to log in for authentication before you can cancel the subscription. If you have forgotten your password, you can reset it here: https://myembrace.empatica.com/password/new
We've actually written a step by step guide on how to get a refund from Embrace Subscription. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Embrace Subscription subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Embrace Subscription account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Embrace Subscription online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Embrace Subscription May Show Up On Your Statement As:
EMBRACE SUBSCRIPTION EMPATICA.COM EM EMPATICA SUBSCRIPTION EMBRACEPLUS SUBSCRIPTION EMPATICA.COM PAYMENT EMBRACE HEALTH SUBSCRIPTION EMPATICA SUBSCRIPTION CHARGE EMBRACE DEVICE SUBSCRIPTION
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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