EWEB is a company that provides electric and water services to its customers. If you get a bill from them, it’s usually for the electricity and water you’ve used at your home or business. They also handle billing for some City of Eugene fees related to stormwater and wastewater on the same bill. EWEB makes it easy to pay your bill online, by phone, or in person, and they offer programs to help balance out your payments throughout the year or get help with bills if you need it.
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The process to cancel or stop service with EWEB requires a phone call to customer service during business hours, which is straightforward but could involve some wait time. Instructions are clear, and service can be stopped as soon as the next business day, making it relatively easy though not instant or fully automated.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a EWEB Bill subscription.
How to Cancel EWEB Bill: Step by Step
If you purchased through EWEB directly:
- Call customer service at 541-685-7000.
- Request to stop your service.
- If applicable, provide any necessary account information to verify your identity.
- Schedule your stopping service date; you can set it for the following business day or up to 90 days in advance.
- Wait for your final bill, which will cover the period between your last bill and the day your service stops.
If you purchased through a different method:
- No specific details are available on other methods to cancel subscriptions through the website.
Tips & Tricks for Canceling EWEB Bill
- Call early Monday morning to speak with a representative before the week gets busy; weekend calls may not be answered.
- Explain your situation honestly, such as financial hardship or billing errors, to get leniency or payment arrangements.
- Be polite but firm when requesting cancellation or stopping service to ensure your request is processed.
- Request confirmation of cancellation or stopped service via email or written communication for proof.
- Escalate politely by asking to speak with a supervisor if initial customer service is unhelpful.
- Track timing carefully—schedule service stops up to 90 days in advance to avoid unexpected charges.
- Pay any outstanding balances promptly to avoid final notices or shutoffs while canceling.
- Watch for automatic renewals or recurring charges and update payment info to avoid missed payments causing issues.
- Mention or request any available bill assistance or programs if financial difficulty is a reason for cancellation to reduce charges.
- Use online account management tools when available to initiate cancellations or stop services efficiently.
EWEB Bill Customer Service Info
If you need assistance, here's how you can get in touch with EWEB Bill's support team.
Cancel EWEB Bill Script
Script
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Dear EWEB Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my EWEB account subscription. Due to personal circumstances, I can no longer maintain my service. I would appreciate your assistance in processing this cancellation promptly.
Thank you for your support. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
EWEB requires customers to schedule their service stop date to avoid being charged for usage after their move-out. Final bills are issued for charges incurred from the last bill to the service stop date, and orders to stop service can be scheduled up to 90 days in advance. Customers should call customer service at 541-685-7000 to arrange stopping service.
Yes, you need your login credentials (including your password) to cancel your EWEB Bill subscription online, as you must log into your portal account to do so. If you don't remember your password, you can reset it by visiting the EWEB login portal at https://myaccount.eweb.org/ and using the password reset feature there. This is necessary because canceling your paperless billing requires access to your secure account. If you need further assistance, you can contact EWEB support directly.
- Rising costs and rate increases for water and electricity, leading to higher monthly bills.
- Financial hardship or affordability issues, where customers struggle to pay their bills.
- Moving or relocating to a new address, resulting in stopping or transferring service.
- Outstanding bills or payment issues, causing account holds or service interruptions.
- Problems with service activation at a new rental or property.
- Desire to avoid disconnection by canceling or arranging alternative payment plans.
EWEB requires service contracts of no less than three years, and early termination means paying for the remaining months on the contract multiplied by the monthly price, which can be a costly lock-in. Additionally, there are non-refundable account processing charges and fees for service suspension or restoration, so canceling immediately can come with financial penalties and processing delays. You remain responsible for payment until EWEB officially disconnects or closes your account, and unpaid balances can lead to disconnection with restrictions on future services.
Before cancelling your EWEB service, know that you are responsible for paying for the service until your account is officially closed. You can schedule a stop service date up to 90 days in advance to avoid paying for utility usage at your property after you move out. Cancellation orders received after 4 p.m. will take two business days to process, and once you stop service, you will receive a final bill covering charges from your last billing period up until your service stop date. Make sure to call EWEB customer service at 541-685-7000 to schedule your move-out and service cancellation.
- Account holder name
- EWEB account number (if available)
- Address of the residence where you are stopping service
- Preferred stop/cancellation date (can be scheduled up to 90 days in advance)
- Mailing address for the final bill
- Phone number for confirmation
- Verbal consent (provided by calling customer service at 541-685-7000)
- Final meter reading date (if applicable)
We've actually written a step by step guide on how to get a refund from EWEB Bill. Check it out!
The Easiest Way to Cancel EWEB Bill
If you’re frustrated trying to cancel your subscription, membership, or bill from EWEB Bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to EWEB Bill?
The search results found alternatives related to Bill.com which might be confused with EWEB Bill. However, EWEB Bill is related to Eugene Water & Electric Board billing, and direct competitors or alternatives in utility billing for the same region may involve local utility providers or similar services.
Based on typical utility providers and possible alternatives for utility bill management, here is a list of competitors/alternatives often considered:
Cost of Basic Service, Delivery/Demand Charge, Energy Charge, Wastewater Consumption-based Charge, Watershed Recovery Fee, Additional Services, Reactive (power factor) power charge, City of Eugene charges
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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