The Ultimate Step by Step Guide to Cancelling a Factor Subscription or Membership (factor.ca)
By
Bella K.
|
Published
July 9, 2025
|
Updated
July 18, 2025
Factor is a company that offers subscription services priced per user. They have monthly and annual plans, with annual subscriptions offering a discount. If you join mid-cycle, they prorate your bill, so you only pay for the time you use, and you can adjust the number of users anytime. Your billing automatically starts after a trial if you add payment details, and you can manage everything from adding users to changing your plan easily online.
The cancellation process is straightforward and can be done through the user's account on the website by navigating to the Plan Settings and deactivating or canceling the subscription. There are clear instructions and an option to pause instead of canceling, indicating simplicity but requiring the user to act five days before the next scheduled delivery.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Factor subscription.
Cancel open orders in the app first before attempting to cancel the subscription.
Call customer service after app cancellation to ensure subscription is fully canceled.
Be mindful of the cut-off time or deadline for cancellations, often a week or several days before the next delivery.
Use the 'Deactivate My Plan' option on the website under Plan Settings and select a reason to proceed with cancellation.
If cancellations are delayed or ignored, stop payments via your credit card company as a last resort.
Escalate by contacting higher-level customer service or supervisors if initial cancellation attempts fail.
Polite but firm language works better than confrontational tactics; explain your reason briefly and request confirmation.
Document all cancellation attempts and correspondence in case disputes arise later.
Consider skipping a few weeks in the app if you need time before cancellation.
Cancel well in advance of billing cycles to avoid being charged for unwanted meals.
Use online forums for support and shared experiences to find additional advice and update on timing tricks.
Why Do People Request Refunds from Factor
Limited variety of meal options, including lack of diversity in cuisines or shortage of weekly menu options.
Negative customer experience such as receiving damaged or spoiled meals.
High cost or affordability issues with the subscription.
Schedule changes, such as going on vacation or being away to receive deliveries.
Delivery issues, including shipments to incorrect addresses and trouble correcting the delivery address.
Perception that meals are overpriced compared to alternatives like “Lean Cuisine.”
Factor Refund Script
Script
Copy
Dear Factor, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Factor Refund Policy
Factor's subscription cancellation policy requires customers to cancel by the lock time depending on their delivery day (typically by the day before the week prior to delivery at 11:59 PM CT). Canceling after this lock time results in being charged for and receiving that week's delivery, with cancellation taking effect the following delivery month. Customers can cancel by contacting Customer Care or deactivating via their website account, and they may also pause deliveries weekly without charge by selecting "Skip Week" before the lock time.
The Easiest Way to Get a Factor Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Factor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Factor.ca subscription has lock dates (11:59 PM Central Time) before which you must cancel for your delivery week; missing this means you pay for that week and cancellation only applies afterward. They do not offer prorated refunds, so you won't get money back for the unused portion of your subscription after cancellation. Cancellation requires contacting Customer Care or following the account deactivation procedure, which can feel restrictive, and their subscription auto-renews until you proactively cancel, so be aware of these timing constraints to avoid unwanted charges.
Limited variety of meal options, including lack of diversity in cuisines or shortage of weekly menu options.
Negative customer experience such as receiving damaged or spoiled meals.
High cost or affordability issues with the subscription.
Schedule changes, such as going on vacation or being away to receive deliveries.
Delivery issues, including shipments to incorrect addresses and trouble correcting the delivery address.
Perception that meals are overpriced compared to alternatives like “Lean Cuisine.”
Registered email address used to sign up for Factor
Full name on the account
Delivery address associated with the subscription
Ability to log in to your Factor account online, if canceling via the website
Reason for cancellation (may be requested but is optional)
Timely cancellation (must be submitted by 11:59 PST, 5 days prior to your next scheduled delivery)
Before cancelling your Factor subscription, note that you will lose access to offers like "Free Add-Ons for Life," which allows you to add up to two single items per box as long as your subscription is active. Once you cancel, this offer becomes invalid and will not be reinstated if you reactivate your subscription. You can also pause your subscription if needed instead of cancelling. Be sure to review additional limitations and terms on their website as important conditions may apply when cancelling.
Factor's subscription cancellation policy requires customers to cancel by the lock time depending on their delivery day (typically by the day before the week prior to delivery at 11:59 PM CT). Canceling after this lock time results in being charged for and receiving that week's delivery, with cancellation taking effect the following delivery month. Customers can cancel by contacting Customer Care or deactivating via their website account, and they may also pause deliveries weekly without charge by selecting "Skip Week" before the lock time.
To cancel your subscription with Factor (factor.ca), you do need your password to log into your account and manage the cancellation. If you don't remember your password, you can reset it using this link: https://factor75.com/password-reset. So, make sure you have access to your account credentials before proceeding with the cancellation.
We've actually written a step by step guide on how to get a refund from Factor. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Factor subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Factor account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Factor online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
FACTOR FACTOR CA FACTOR.CA FACTORCANADA FACTORCAN FACTORPAY
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
