Factor is a company that offers subscription services priced per user. They have monthly and annual plans, with annual subscriptions offering a discount. If you join mid-cycle, they prorate your bill, so you only pay for the time you use, and you can adjust the number of users anytime. Your billing automatically starts after a trial if you add payment details, and you can manage everything from adding users to changing your plan easily online.
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The cancellation process is straightforward and can be done through the user's account on the website by navigating to the Plan Settings and deactivating or canceling the subscription. There are clear instructions and an option to pause instead of canceling, indicating simplicity but requiring the user to act five days before the next scheduled delivery.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Factor subscription.
How to Cancel Factor: Step by Step
If you purchased through the Factor website:
- Log into your Factor account at factor75.com.
- Navigate to Settings from your profile.
- Select Plan Settings.
- Click on Deactivate My Plan to cancel the subscription.
- Ensure cancellation is completed before 11:59 PM CST every Wednesday to avoid being charged for the next week’s delivery.
- If you cannot see the Deactivate button, contact customer support.
If you purchased via email:
- Email customer support at help@factor75.com.
- Use the subject line "Cancel My Subscription".
- Include your name, email, and delivery address in the email.
- Send the email and await a confirmation of your cancellation.
If you purchased via phone:
- Call Factor Customer Care at (888) 573-5727.
- Provide your name, email, and delivery address to the representative.
- Request to cancel your subscription, and make sure to receive a confirmation.
If you need assistance, here's how you can get in touch with Factor's support team.
Tips and Tricks for Getting a Factor Refund
- Cancel open orders in the app first before attempting to cancel the subscription.
- Call customer service after app cancellation to ensure subscription is fully canceled.
- Be mindful of the cut-off time or deadline for cancellations, often a week or several days before the next delivery.
- Use the 'Deactivate My Plan' option on the website under Plan Settings and select a reason to proceed with cancellation.
- If cancellations are delayed or ignored, stop payments via your credit card company as a last resort.
- Escalate by contacting higher-level customer service or supervisors if initial cancellation attempts fail.
- Polite but firm language works better than confrontational tactics; explain your reason briefly and request confirmation.
- Document all cancellation attempts and correspondence in case disputes arise later.
- Consider skipping a few weeks in the app if you need time before cancellation.
- Cancel well in advance of billing cycles to avoid being charged for unwanted meals.
- Use online forums for support and shared experiences to find additional advice and update on timing tricks.
Why Do People Request Refunds from Factor
- Limited variety of meal options, including lack of diversity in cuisines or shortage of weekly menu options.
- Negative customer experience such as receiving damaged or spoiled meals.
- High cost or affordability issues with the subscription.
- Schedule changes, such as going on vacation or being away to receive deliveries.
- Delivery issues, including shipments to incorrect addresses and trouble correcting the delivery address.
- Perception that meals are overpriced compared to alternatives like “Lean Cuisine.”
Factor Refund Script
Script
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Dear Factor, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Factor Refund Policy
Factor's subscription cancellation policy requires customers to cancel by the lock time depending on their delivery day (typically by the day before the week prior to delivery at 11:59 PM CT). Canceling after this lock time results in being charged for and receiving that week's delivery, with cancellation taking effect the following delivery month. Customers can cancel by contacting Customer Care or deactivating via their website account, and they may also pause deliveries weekly without charge by selecting "Skip Week" before the lock time.
The Easiest Way to Get a Factor Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Factor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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