Can I Cancel Factor at Any Time?

Factor.ca subscription has lock dates (11:59 PM Central Time) before which you must cancel for your delivery week; missing this means you pay for that week and cancellation only applies afterward. They do not offer prorated refunds, so you won't get money back for the unused portion of your subscription after cancellation. Cancellation requires contacting Customer Care or following the account deactivation procedure, which can feel restrictive, and their subscription auto-renews until you proactively cancel, so be aware of these timing constraints to avoid unwanted charges.

Why Do People Cancel Factor?

Limited variety of meal options, including lack of diversity in cuisines or shortage of weekly menu options.Negative customer experience such as receiving damaged or spoiled meals.High cost or affordability issues with the subscription.Schedule changes, such as going on vacation or being away to receive deliveries.Delivery issues, including shipments to incorrect addresses and trouble correcting the delivery address.Perception that meals are overpriced compared to alternatives like “Lean Cuisine.”

What Information Do I Need to Cancel Factor?

Registered email address used to sign up for Factor Full name on the account Delivery address associated with the subscription Ability to log in to your Factor account online, if canceling via the website Reason for cancellation (may be requested but is optional) Timely cancellation (must be submitted by 11:59 PST, 5 days prior to your next scheduled delivery)

What Should I Know Before Cancelling Factor?

Before cancelling your Factor subscription, note that you will lose access to offers like "Free Add-Ons for Life," which allows you to add up to two single items per box as long as your subscription is active. Once you cancel, this offer becomes invalid and will not be reinstated if you reactivate your subscription. You can also pause your subscription if needed instead of cancelling. Be sure to review additional limitations and terms on their website as important conditions may apply when cancelling.

What is Factor's Cancellation Policy?

Factor's subscription cancellation policy requires customers to cancel by the lock time depending on their delivery day (typically by the day before the week prior to delivery at 11:59 PM CT). Canceling after this lock time results in being charged for and receiving that week's delivery, with cancellation taking effect the following delivery month. Customers can cancel by contacting Customer Care or deactivating via their website account, and they may also pause deliveries weekly without charge by selecting "Skip Week" before the lock time.

Do I Need My Factor Password to Cancel?

To cancel your subscription with Factor (factor.ca), you do need your password to log into your account and manage the cancellation. If you don't remember your password, you can reset it using this link: https://factor75.com/password-reset. So, make sure you have access to your account credentials before proceeding with the cancellation.

Can I Get a Refund from Factor?

We've actually written a step by step guide on how to get a refund from Factor. Check it out!

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How To Cancel Your Factor Subscription (2026)

This article and service are not officially affiliated with Factor

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated on March 26, 2026

5 min read

Difficulty

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The cancellation process is straightforward and can be done through the user's account on the website by navigating to the Plan Settings and deactivating or canceling the subscription. There are clear instructions and an option to pause instead of canceling, indicating simplicity but requiring the user to act five days before the next scheduled delivery.

Estimated Time

On average, it takes 00 10 minutes to cancel a Factor subscription.

How to Contact Factor

If you need assistance, here's how you can get in touch with Factor's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Factor subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Factor account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Factor online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.