Factor 75 is a meal delivery service that sends you fresh, fully cooked meals right to your door each week. You can pick meals based on your diet and wellness goals, like keto or high protein, and change your selections every week. It's a flexible subscription where you can pause, skip, or cancel anytime, and your subscription automatically renews with discounts and shipping mostly included. They also offer add-ons like snacks, breakfasts, and smoothies, making it easy to eat healthy without cooking.
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Canceling requires multiple steps with misleading UI elements, including having to fill out a feedback form that disables the final cancel button until completed. The process is somewhat hostile and confusing as reported by users, making it harder than average but still possible without contacting support directly.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Factor 75 subscription.
How to Cancel Factor 75: Step by Step
If you purchased through Factor75.com:
- Login to your Factor account at factor75.com.
- Navigate to the Account Settings section.
- Select Manage My Subscription.
- Scroll to the Status section.
- Click on Deactivate My Plan.
- If prompted, choose a reason for cancellation or click Cancel Anyway.
- Follow any further prompts to confirm your cancellation.
If you purchased through mobile app:
- Open the Factor app on your device.
- Log in to your account.
- Go to the Settings tab.
- Tap on Manage My Subscription.
- Choose Deactivate My Plan.
- Confirm your cancellation by following the on-screen prompts.
Tips & Tricks for Canceling Factor 75
- Use a credit card for payment and be prepared to stop payment through your credit card company if Factor 75 continues charging after attempted cancellation.
- Cancel online first by attempting to click the "Cancel My Subscription" button multiple times until you see a message "Sorry to see you go" and a feedback form, but be aware this may not fully finalize cancellation.
- Pay close attention to the feedback form during cancellation; it appears optional, but must be completed to enable the final cancellation button.
- Follow up aggressively after cancelling online—users report receiving another delivery even after cancellation, so you must escalate by calling customer service directly if charges continue.
- Contact customer service by phone after the online attempt to ensure cancellation is confirmed and recorded.
- Be aware of timing: The cancellation deadline is reportedly 5 days prior to the next delivery cut off at 11:59 pm PST; missing this deadline can cause unwanted charges.
- Use clear and firm language when communicating with support; mention that you want to stop all future deliveries and charges immediately and that you will dispute charges with your card issuer if needed.
- Document all communications with Factor 75, including screenshots and call logs, as this can help if you need to escalate or dispute charges later.
- Prepare for poor or slow customer service—users report unresponsiveness and lack of clarity, so persistence is key.
- Consider pausing subscription first if you want to avoid immediate charges and then cancel before the deadline once you are sure.
Factor 75 Customer Service Info
If you need assistance, here's how you can get in touch with Factor 75's support team.
Cancel Factor 75 Script
Script
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Hello Factor 75 Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, my current circumstances do not allow me to continue with the meal delivery service at this time.
Thank you for your understanding and assistance in processing this cancellation. I appreciate the service I've received so far and hope to return in the future.
Best regards,
Frequently Asked Questions
Factor 75's subscription cancellation policy requires customers to deactivate their subscription by the order lock deadline (e.g., Wednesday 11:59 PM CT the week prior for Tuesday deliveries) via email, phone, or their online account. Canceling after this deadline results in a charge for that week, with the cancellation taking effect the following delivery week. No prorated refunds are given, and customers can use their subscription until the end of the current term after deactivation. Pausing deliveries is also possible but must be done before the order lock.
To cancel your Factor 75 subscription, you generally need to log in to your account on the Factor 75 website (factor75.com) to access your subscription settings and cancel it. This means you will need your password to log in and manage your subscription cancellation. If you have forgotten your password, you can reset it via this link: https://www.factor75.com/account/login (look for the 'Forgot password?' option on the login page). There doesn't seem to be an option to cancel without logging in or using phone support without authentication.
- Change in schedule such as vacations or other time commitments leading to cancellation.
- Not enough meal options available, causing dissatisfaction with the variety offered.
- Negative experiences including issues with damaged or spoiled meals.
- Subscription too expensive relative to perceived value or alternatives.
- Delivery address problems causing inconvenience or missed orders.
- Multiple cancellations related to fluctuating desire or need for meals.
- Preference changes such as switching diet plans or reducing meal frequency instead of canceling completely.
Factor 75 allows you to cancel or pause your subscription at any time with no long-term contracts, lock-ins, or early-cancellation fees. However, you must cancel or pause by the cutoff deadline (11:59 pm CT, 5 days before your scheduled delivery) to avoid being charged for that week's order. Be aware that certain offers tied to your subscription, such as promotional add-ons, become invalid if you cancel and are not reinstated upon reactivation.
Before cancelling your Factor 75 subscription, know that the process is simple and can be done online, but you should do so at least 5 days prior to your next delivery cutoff time. When you cancel, you will lose access to the 'Free Add-Ons for Life' offer which will not be reinstated if you reactivate later. Additionally, any discounts and offers linked to your subscription will no longer be valid once cancelled. If you want to temporarily stop services, consider pausing your subscription instead, as this option is available to current customers.
- Full name used to sign up for Factor
- Email address associated with your Factor account
- Delivery address on the account
- Reason for canceling (optional, but may simplify the process)
- Account login details (for website cancellation)
- Cancellation cutoff time: Request must be submitted before Wednesday at 11:59 PM CST to avoid being charged for the next week's delivery
- Confirmation email receipt (to verify your subscription is canceled)
We've actually written a step by step guide on how to get a refund from Factor 75. Check it out!
The Easiest Way to Cancel Factor 75
If you’re frustrated trying to cancel your subscription, membership, or bill from Factor 75—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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