Found is a company that offers personalized weight loss programs through subscriptions. They have two main plans: the CORE Subscription Plan, which costs $129 monthly or on longer prepaid plans, and the PLUS Subscription Plan, which includes options for self-pay or insurance payment and offers different billing amounts. The subscriptions give you access to medical provider consultations, coaching, customized meal and workout plans, and a community for support, but some medications and lab services are not included. Billing is automatic and recurring until you cancel, and you can stop your subscription anytime through their app or customer support.
Cancelling a subscription to Found is straightforward as users can either email customer support or use an in-app option to cancel. Cancellation is effective within 24 hours, making the process relatively quick and simple compared to services that require more complex steps.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Found subscription.
How to Cancel Found: Step by Step
If you purchased through Found's website:
Log in to your account on the Found website.
Navigating to your account options, look for the Account Details section.
Select the Cancel Membership link.
Follow any additional prompts to confirm the cancellation.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Found Refund
Document everything: Keep screenshots, emails, and cancellation confirmation numbers to avoid disputes later.
Use clear and firm language: State clearly that you are cancelling and do not wish to be contacted with retention offers.
Request cancellation confirmation in writing, such as an email or text message, for proof.
Cancel early in the billing cycle to avoid unwanted charges if the cancellation does not immediately process.
Avoid giving reasons for cancellation to prevent sales or retention pitches aimed at changing your mind.
Use multiple contact methods: If cancellation is not successful via the app or website, try calling customer service, emailing support, or using social media channels.
Escalate politely but firmly to supervisors or higher-level support if initial cancellation attempts fail.
Watch out for pre-checked boxes and automatic renewals when signing up and during cancellation processes to avoid hidden charges.
If email access is lost, use identity verification methods requested by the company to cancel subscriptions tied to old contacts.
Be persistent and patient: Some users report needing multiple attempts or follow-ups to achieve cancellation.
If all else fails, dispute charges with bank or credit card provider or use consumer protection resources for unauthorized charges.
Why Do People Request Refunds from Found
Lack of perceived value in the membership or service.
High costs or better alternatives available elsewhere.
Poor customer experience, including unresolved issues and complicated processes.
Life changes resulting in no longer needing the service.
Limited flexibility to modify or customize the subscription.
Not using the service enough to justify the expense.
Switching to competitors offering better deals or features.
Payment failures or billing issues.
Lack of updates or product/service improvements.
Friction or usability issues making the service difficult to use.
Found Refund Script
Script
Copy
Dear Found, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Found
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Found Refund Policy
Found allows you to cancel your subscription at any time by contacting their customer support or through the app by clicking the "Cancel Membership" link in your account details. Cancellation becomes effective within 24 hours, and upon cancellation, your access to the platform and prescription medications is immediately suspended. Any fees or costs incurred before cancellation may still be collected by Found.
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The Easiest Way to Get a Found Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Found—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Found (joinfound.com) allows you to cancel your subscription at any time without contracts, lock-ins, or early cancellation fees. You can cancel immediately by contacting customer support or through the app's "Cancel Membership" feature, with cancellations typically taking effect within 24 hours. There are no gimmicks or hidden fees to be concerned about, making it straightforward to end your membership whenever you choose.
Lack of perceived value in the membership or service.
High costs or better alternatives available elsewhere.
Poor customer experience, including unresolved issues and complicated processes.
Life changes resulting in no longer needing the service.
Limited flexibility to modify or customize the subscription.
Not using the service enough to justify the expense.
Switching to competitors offering better deals or features.
Payment failures or billing issues.
Lack of updates or product/service improvements.
Friction or usability issues making the service difficult to use.
Account login credentials (username/email and password) to access the Found app or portal
Full name as registered with the Found service
Email address associated with your Found account
Membership or subscription details (may include plan type or subscription reference)
Reason for cancellation (optional, but may be requested by customer support)
Last four digits of payment card or billing information (if requested to verify identity)
Confirmation that you wish to cancel (explicit request, either via app, portal, or email to support)
Before cancelling your Found subscription, know that your access to any prescription medication and membership features will be suspended as of the cancellation date, so it is important to plan accordingly to avoid interruption. You can cancel at any time by contacting Found's customer support. If you are charged fees after cancellation, particularly near the end of a billing period, you can request charge reversals by contacting support. After cancellation, you lose access to all subscription content and services offered by Found.
Found allows you to cancel your subscription at any time by contacting their customer support or through the app by clicking the "Cancel Membership" link in your account details. Cancellation becomes effective within 24 hours, and upon cancellation, your access to the platform and prescription medications is immediately suspended. Any fees or costs incurred before cancellation may still be collected by Found.
To cancel your subscription at Found (joinfound.com), you typically need to either contact their customer support team at support@joinfound.com or use the cancellation option in the app under Account Details. While no explicit statement was found about needing your password for cancellation, it is likely that you need to be logged into your account to cancel via the app, which would require your password. If you need to reset your password to access your account and cancel, you can go to the login page of joinfound.com and look for the password reset option, as a direct reset link is not publicly listed. For direct help, contacting support via email is a good alternative.
We've actually written a step by step guide on how to get a refund from Found. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Found subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Found account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Found online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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