Freedom Fitness is a 24-hour gym that offers a welcoming and supportive environment with modern fitness equipment. They cater to people looking for a friendly place to work out at any time of the day. Customers might see charges from Freedom Fitness because they offer memberships or subscriptions that grant continuous access to the gym and its facilities. These subscriptions likely cover the use of all their fitness equipment and possibly other services like classes or personal training, which makes it easy and flexible for members to stay fit on their schedule.
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Freedom Fitness requires a 15-day written notice for cancellation either in person at the gym or via certified mail, which adds a moderate level of difficulty due to the need for physical presence or formal mailing and the waiting period.
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minutes to cancel a Freedom Fitness subscription.
How to Cancel Freedom Fitness: Step by Step
If you purchased through credit card:
- Log into your Freedom Fitness account.
- Navigate to the "Membership" section.
- Select "Cancel Membership" and follow the on-screen instructions.
- Confirm your cancellation and ensure you receive a confirmation notification.
If you purchased through the gym directly:
- Visit the gym in person.
- Provide a written notice of cancellation to the staff at least 15 days before your next billing cycle.
- Complete any required forms provided by the gym.
If you purchased through certified mail:
- Draft a cancellation letter including your request to terminate your membership.
- Send the letter via certified mail to the address of your Freedom Fitness location, ensuring it is sent at least 15 days before the next billing date.
If you purchased through the Freedom Fitness app:
- Open the Freedom Fitness app on your mobile device.
- Navigate to "Account Settings."
- Select "Membership" and choose the option to cancel your subscription.
- Follow the instructions to complete the cancellation.
If you used Xpendy to cancel:
- Go to the Xpendy website.
- Fill in your details and select your cancellation date.
- Select your payment method for the cancellation letter.
- Complete the required personal data in the cancellation letter.
- Request to terminate the direct debit authorization in your letter.
- Follow their steps to automate the cancellation process.
Tips & Tricks for Canceling Freedom Fitness
- Claim to have moved to a different city or state (preferably a town without a Freedom Fitness) and say you forgot to cancel earlier; this often forces immediate cancellation over the phone.
- Send cancellation requests via certified or registered mail to have proof of delivery and coverage against any claims of non-receipt.
- Insist on following the contract terms strictly, including giving the required 15-day written notice, but remain firm about your cancellation intent and document all interactions.
- Use wording that is clear, assertive, and final; example phrases include "This is my final cancellation notice," or "Please consider this my official membership termination as per contract terms."
- Escalate through multiple contacts: if frontline staff or local gym is unhelpful, try emailing or calling corporate offices and use online public review platforms to get attention.
- Be wary of continued billing after cancellation and proactively check bank and credit card statements; dispute charges promptly if the gym keeps billing post-cancellation.
- Time your cancellation so it aligns just after your billing cycle to avoid extra fees or unwanted charges.
- If the gym requires a physical letter, print and hand-sign the cancellation form instead of using emailed forms to meet their specific requirements.
- Keep records of all communications including emails, call dates and times, and certificates of mailing to strengthen your position if disputes arise.
- Use online reviews and social media to publicly share your cancellation issues, as companies often respond faster to public complaints to preserve reputation.
Freedom Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Freedom Fitness's support team.
Cancel Freedom Fitness Script
Script
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Dear Freedom Fitness Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to personal reasons that prevent me from continuing my membership at this time. I have enjoyed my experience at Freedom Fitness, but I believe this is the best decision for me right now.
Thank you for your understanding. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Freedom Fitness's membership includes an auto-renew into a $29.99 month-to-month membership. A yearly maintenance fee of $30 is billed three months after signup. Specific details on cancellation procedures are not explicitly provided on the website.
To cancel your subscription with Freedom Fitness, you do not need your password. You can cancel by providing a 15-day notice either in person at the gym in writing or via certified mail. There is no mention of phone or chat support cancellation options, nor any password requirements for cancellation. So, if you want to cancel, just visit the gym or send a certified letter—no password needed.
- Billing issues and confusion over payment processing.
- Disputes over annual fees charged after cancellation.
- Difficulty cancelling membership without paying outstanding balance.
- No refunds for unused time or lack of attendance.
- Miscommunication regarding payment policies.
- Being charged after moving away or no longer using the gym.
- Frustration with customer service during cancellation attempts.
- Concerns about fraudulent card use and late fees related to billing.
- Issues with fees charged multiple times within a short period.
- Membership cancellation denied when requesting refund or stopping payment.
Freedom Fitness requires a full one month’s written notice to cancel a membership, and this notice must be delivered in person to the club one month prior to the next billing date. The cancellation is not effective until the full month notice period has passed and all payments are current, so you cannot cancel immediately and avoid charges for the following month. This means you need to plan ahead and be aware that early cancellation fees or penalties could effectively be the cost of another month’s membership if you try to cancel abruptly.
Before cancelling your Freedom Fitness subscription, it's important to provide a written notice at least 15 to 30 days in advance depending on the specific Freedom Fitness branch or policy. Cancellation typically requires written notice either in person, by mail, or email. After cancellation, your membership and all associated access will terminate at the end of the current billing cycle, meaning you will lose access to the gym facilities, equipment, and any membership amenities linked to your subscription. Note that prepaid fees or annual accounts may be non-refundable, so consider this financial aspect before cancelling. Lastly, keep in mind that refunds are subject to specific conditions such as business location changes or physical inability to use services.
- Membership contract details (such as membership number or account information)
- Government-issued identification (ID) for identity verification
- Proof of payment (if applicable or requested)
- Written cancellation notice (either submitted at the gym or sent by certified mail)
- Compliance with required notice period (often 15-28 days before your next billing cycle)
- Contact details (phone number or email address associated with your account)
- Awareness of potential cancellation fees or penalties indicated in your membership agreement
- Request for confirmation of membership cancellation (to ensure process completion and avoid additional charges)
We've actually written a step by step guide on how to get a refund from Freedom Fitness. Check it out!
The Easiest Way to Cancel Freedom Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Freedom Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Freedom Fitness?
FREEDOM FITNESS, FREEDOM FITNESS HD, FREEDOM FITNESS MEMBERSHIP, FREEDOM FITNESS PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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