Fresh Patch offers a subscription service where you can get a fresh, real grass patch delivered automatically for your pet to use. You can choose how often you want the patches delivered—weekly, every 2 weeks, 3 weeks, or monthly—and most customers go for every 2 weeks. You manage everything through an online account where you can change delivery schedules, pause, skip, or cancel anytime without any contracts or hidden fees. If you're seeing charges from them, it's likely for your ongoing subscription deliveries, which also come with a 5% discount on each order.
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Fresh Patch allows cancellation through multiple straightforward channels including phone, email, and a customer portal, making it relatively easy for consumers to cancel their subscription. The process does not appear to have significant hurdles or delays, contributing to a low difficulty score.
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On average, it takes
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minutes to cancel a Fresh Patch subscription.
How to Cancel Fresh Patch: Step by Step
If you purchased through FreshPatch.com:
- Go to the Fresh Patch website.
- Log into your customer account by clicking on the login button.
- Once logged in, navigate to the section labeled Manage Your Subscription.
- Select the subscription you wish to cancel.
- Follow the prompts to complete the cancellation process.
If you purchased via phone or email:
- Call Fresh Patch Customer Service at 1-800-783-7109.
- Provide them with your account details and request to cancel your subscription.
If you purchased via email:
- Email Fresh Patch at service@freshpatch.com.
- Include your account information in the email.
- Request the cancellation of your subscription.
Tips & Tricks for Canceling Fresh Patch
- Always request and save a confirmation email after cancellation to ensure proof.
- Cancel early in the billing cycle to avoid unwanted charges for the next subscription period.
- Use multiple communication channels like email, phone calls, and website cancellation to ensure your request is noticed.
- Be clear and firm in your language, stating that you are cancelling and expect no further charges.
- If charges recur after cancellation, dispute the payment with your credit card company promptly.
- Document all communications including dates, times, and the names of representatives you speak with.
- Consider pausing or skipping deliveries as a temporary alternative if you want to avoid full cancellation initially.
- Call during business hours (Monday to Friday, 8 AM to 5 PM Pacific Time) for immediate assistance.
- Escalate the issue by asking to speak with a supervisor if your cancellation request is ignored or delayed.
- Avoid relying solely on automated website cancellation—follow up with email or phone to confirm.
Fresh Patch Customer Service Info
If you need assistance, here's how you can get in touch with Fresh Patch's support team.
Cancel Fresh Patch Script
Script
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Hello Fresh Patch Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to some unforeseen circumstances, I am unable to continue with the service at this time.
I appreciate the quality of your product and service, but I believe this is the best decision for me right now.
Thank you for your understanding. I look forward to receiving confirmation of my cancellation.
Best regards,
Frequently Asked Questions
Fresh Patch allows you to cancel your membership, subscription, or billing at any time without long-term contracts. To cancel, you can contact their customer service by phone at 1-800-783-7109 or email service@freshpatch.com. There are no additional fees for cancellation, making it a flexible service for customers.
To cancel your Fresh Patch subscription, you can either log into your customer portal and use the 'Manage Your Subscription' option, which would require your account password, or you can cancel by contacting Fresh Patch customer support by phone at 1-800-783-7109 or email at service@freshpatch.com. Canceling via customer support does not necessarily require your password. If you need to reset your password to log in and manage the subscription online, you can do so here: https://www.freshpatch.com/account/login (under 'Forgot your password?').
- Short lifespan of the patch: Patches do not last long enough, requiring frequent and costly replacements.
- High cost relative to usefulness: Weekly replacement needed makes it expensive for regular use.
- Pet refusal to use patch: Dogs refusing to poop on the grass patch, reducing its effectiveness and usefulness.
- Delayed shipping: Shipping can take about a week, causing inconsistency in supply and usage.
- Indoor cleanup issues: Some users find cleanup indoors less practical or inconvenient.
- Perceived waste of money and time: Customers feel the product did not deliver value and was not worth the investment.
- Customer service praise but cancellation reasons remain focused on product performance.
Fresh Patch does not require customers to sign long-term contracts and allows cancellation of the subscription at any time. You can cancel by contacting them via phone, email, or through their customer portal. There are no early-cancellation fees or lock-ins, so no gimmicks should prevent you from cancelling immediately if you choose to do so.
Before cancelling your Fresh Patch subscription, know that there are no long-term contracts, so you can cancel anytime without additional fees. Upon cancellation, you will lose access to the ongoing delivery of their fresh, natural grass patches that serve as an odor-free potty spot for your pets. You will also lose any subscription benefits such as flexible delivery frequency and convenience of automated shipments. If you rely on this service for indoor or outdoor pet potty training or odor control, you will need to find an alternative solution after cancellation.
- Account login credentials (email address and password used to sign in to freshpatch.com)
- Order number or subscription ID (if available)
- Name on the account
- Email address associated with the account
- Phone number associated with the account (for customer support calls)
- Billing address (may be requested for verification)
- Confirmation of cancellation request (check for a confirmation email after canceling)
- Reason for cancellation (optional, may be asked by support)
We've actually written a step by step guide on how to get a refund from Fresh Patch. Check it out!
The Easiest Way to Cancel Fresh Patch
If you’re frustrated trying to cancel your subscription, membership, or bill from Fresh Patch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Fresh Patch?
Fresh Patch charges typically appear on statements with descriptors such as "FRESHPATCH.COM", "FRESH PATCH", or "FRESH PATCH SUBSCRIPTION" based on common online retail and subscription descriptor patterns. However, exact descriptors may vary depending on the payment processor and bank.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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