Genshin Impact is a popular game that offers players an exciting open-world experience filled with adventure and characters to collect. The company provides a subscription service that allows players to enjoy special perks, like exclusive items and game currency, which can enhance their gameplay. If you see a charge from Genshin Impact, it might be for these subscriptions, or for in-game purchases that help you enjoy the game even more!
Cancelling a subscription to Genshin Impact requires navigating through account settings, which can be somewhat straightforward but may cause confusion for some users. However, the process is generally accessible and does not involve difficult steps or lengthy wait times.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Genshin Impact subscription.
How to Cancel Genshin Impact: Step by Step
If you purchased through the Genshin Impact Official Website:
Visit the Genshin Impact Account Management page.
Log in to your Genshin Impact account using your credentials.
Navigate to the Membership or Subscription Management section.
Locate your active subscription or membership.
Click on the Cancel button next to the subscription.
Follow the prompts to confirm your cancellation.
You should receive a confirmation email regarding your cancellation.
If you purchased through Apple (iOS App Store):
Open the Settings app on your device.
Tap your name at the top to access your account settings.
Select Subscriptions.
Find and select your Genshin Impact Subscription.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play Store:
Open the Google Play Store app on your device.
Tap on the profile icon in the top-right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Locate your Genshin Impact Subscription and select it.
Tap on Cancel Subscription.
Follow the on-screen instructions to confirm.
If you purchased through PlayStation:
Turn on your PlayStation console and sign in.
Go to Settings.
Select Account Management.
Click on Account Information.
Navigate to Services List.
Find your Genshin Impact Subscription.
Select Cancel Subscription and confirm the cancellation.
If you purchased through the Xbox Store:
Open the Microsoft Store on your Xbox console.
Navigate to My games & apps.
Select Manage and go to your subscriptions.
Find your Genshin Impact Subscription.
Select Cancel and follow the prompts to confirm.
How to Contact Genshin Impact
If you need assistance, here's how you can get in touch with Genshin Impact's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Genshin Impact Refund
Contact Support: Reach out to Genshin Impact’s customer support through their official website or social media channels.
Be Polite but Firm: Use a respectful tone while clearly stating your desire to cancel the subscription.
Provide Account Details: Include your account ID and relevant information to speed up the process.
Use Specific Language: Phrases like "I would like to cancel my subscription immediately" may help clarify your request.
Escalate if Necessary: If initial contact doesn’t yield results, ask to speak to a supervisor or escalate the issue in your communication.
Timing is Key: Try to initiate cancellation around billing cycles to avoid further charges.
Document Everything: Keep records of your communications, including dates and times, as proof of your requests.
Utilize Social Media: Posting on platforms like Twitter can sometimes prompt faster responses from the company.
Check for Trials: Confirm you’re not still within a free trial period that could complicate cancellation.
Explore Forums: Search game-specific forums or Reddit threads for users’ experiences and additional advice on successful cancellation.
Be Persistent: Don’t hesitate to follow up if you don’t receive a confirmation of cancellation after your initial request.
Why Do People Request Refunds from Genshin Impact
High cost of regular payments
Lack of time to play the game
Decreased interest in the game content
Frustration with game mechanics
Desire to save money for other priorities
Disappointment with character or weapon pulls
Technical issues affecting gameplay experience
Comparison with other games
Feeling overwhelmed by the game’s progression
Desire for a break from gaming
Genshin Impact Refund Script
Script
Copy
Dear Genshin Impact, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Genshin Impact
0
0 reviews
Have you used Genshin Impact? Share your experience by leaving a review.
Genshin Impact Refund Policy
Genshin Impact's membership and subscription cancellation policy allows players to cancel their subscriptions at any time before the next billing cycle without incurring additional charges. Once canceled, the membership benefits will continue until the end of the current billing period.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Genshin Impact Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Genshin Impact—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Be cautious, as some subscriptions may have a lock-in period or require notice before cancellation, meaning you might still be billed even after initiating the cancellation. Always read the fine print for potential early-cancellation fees or conditions that could complicate your exit. Make sure to check if there's a grace period that might auto-renew your subscription if not canceled in time.
High cost of regular payments
Lack of time to play the game
Decreased interest in the game content
Frustration with game mechanics
Desire to save money for other priorities
Disappointment with character or weapon pulls
Technical issues affecting gameplay experience
Comparison with other games
Feeling overwhelmed by the game’s progression
Desire for a break from gaming
Account information (username and email)
Payment method used (credit card, PayPal, etc.)
Subscription ID or order number
Date of purchase
Reason for cancellation
Billing cycle details (monthly, yearly)
Cancellation policy information
Contact information for customer support
Before cancelling your Genshin Impact subscription or membership, be aware that you will lose access to exclusive in-game content, bonuses like Primogems, and any ongoing benefits associated with your plan. Additionally, your game progress might be affected, especially if you rely on specific features or rewards tied to the subscription. Make sure to consider whether any unspent currency or rewards will expire upon cancellation, and check for any cancellation fees or conditions that may apply.
Genshin Impact's membership and subscription cancellation policy allows players to cancel their subscriptions at any time before the next billing cycle without incurring additional charges. Once canceled, the membership benefits will continue until the end of the current billing period.
To cancel your Genshin Impact subscription on genshin.global, you will need to log in with your account credentials, which means your password is necessary. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://genshin.global/reset-password). Once you’ve reset your password and logged in, you can proceed with the cancellation.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Genshin Impact subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Genshin Impact account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Genshin Impact online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Genshin Impact Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)