The Ultimate Step by Step Guide to Cancelling a Getcontact Subscription or Membership (getcontact.com)
By
Bella K.
|
Published
July 9, 2025
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Updated
July 18, 2025
Getcontact is an app that helps you identify unknown callers and manage your phone number's visibility. They offer a free version and a Premium subscription that removes ads and lets you see who viewed your tags or searched your number. Premium plans start around $7.99 per month, with cheaper options if you pay yearly. You might see charges from Getcontact if you signed up for this Premium service or one of their higher-tier tariff plans for more searches and tag views, which you can cancel anytime.
Cancelling a subscription on Getcontact requires the user to contact support by email or cancel through the app provider if subscribed that way, which is relatively straightforward but not an instant, one-click process. The need to email support or go through a third-party app provider adds some complexity and wait time, but it is not overly difficult or convoluted.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Getcontact subscription.
How to Cancel Getcontact: Step by Step
If you purchased through GetContact directly:
Go to the GetContact website and log into your account.
Check the purchase platform: Always verify if the Getcontact subscription was purchased via Apple App Store or Google Play to start cancellation from the right platform settings.
Use correct account credentials: Ensure you are logged in with the exact Apple ID or Google account that was used to subscribe, as subscriptions appear only under that account.
Cancel subscriptions directly through device settings: Go into your device’s subscription management section to find and cancel the Getcontact subscription rather than in-app options, which may not exist.
Escalate to platform support: If the subscription doesn’t show up or cancel properly, contact Apple or Google support, as they can intervene and manually stop billing if you prove ownership.
Contact your bank or credit card company: If all else fails, dispute the recurring charge with your bank as a last resort to block further payments.
Be persistent and document interactions: Keep records of cancellation attempts, dates, and any support communications to strengthen case if dispute is needed.
Timing is key: Cancel a few days before the subscription renewal date to avoid being charged for the next cycle.
Use firm but polite language: When contacting support or companies, state you do not authorize further charges and request confirmation of cancellation.
Beware scammy or hidden subscription traps: Some users report difficulty finding cancellation options purposely, so be prepared to use official billing platforms and customer support channels instead of the app alone.
Delete the app last: Only remove the app after confirming your subscription is fully cancelled to avoid losing access to subscription management features.
Why Do People Request Refunds from Getcontact
Difficulty canceling subscription: Users report there is no easy or visible cancellation option, leading to frustration.
Ongoing charges after cancellation attempts: Some users are charged despite believing they have successfully canceled.
Lack of customer support: There is little to no accessible customer service to resolve cancellation or refund issues.
Misleading cancellation claims: Claims of "cancel anytime" are perceived as false since cancellations are hard to execute.
No refunds for current subscription period: Once paid, fees for the current subscription period are non-refundable even if users wish to cancel immediately.
Privacy concerns: Users may want to cancel due to discomfort with how Getcontact sources and uses caller ID and contact information.
Incomplete or unsatisfactory service: Some users find the app does not meet their expectations, such as not providing all names saved by others.
Automatic renewal without clear reminders: Subscriptions auto-renew which sometimes leads to unwanted charges if the user forgets to cancel beforehand.
Getcontact Refund Script
Script
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Dear Getcontact, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Getcontact Refund Policy
Getcontact subscriptions automatically renew until canceled. You can cancel your subscription renewal at any time by contacting support@getcontact.com if purchased via the website, or through the app provider if purchased via an app. Cancellations do not provide refunds for the current subscription period, and you will continue to have access to services until the period ends. Refunds may be given for purchases within 14 days prior to content removal due to policy violations.
The Easiest Way to Get a Getcontact Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Getcontact—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Getcontact subscriptions typically auto-renew and must be canceled before the next billing cycle to avoid continued charges, with no refunds for partially used subscription periods. Cancellation can be done anytime, but if purchased through an app store (Apple or Google), it must be canceled via the app store, not directly within the Getcontact app, which can lead to confusion and difficulty locating the subscription in the app store account. There are no lock-in contracts or early cancellation fees, but users must be cautious to cancel properly to avoid ongoing charges, as refunds are generally not available and the subscription remains active until the paid period ends.
Difficulty canceling subscription: Users report there is no easy or visible cancellation option, leading to frustration.
Ongoing charges after cancellation attempts: Some users are charged despite believing they have successfully canceled.
Lack of customer support: There is little to no accessible customer service to resolve cancellation or refund issues.
Misleading cancellation claims: Claims of "cancel anytime" are perceived as false since cancellations are hard to execute.
No refunds for current subscription period: Once paid, fees for the current subscription period are non-refundable even if users wish to cancel immediately.
Privacy concerns: Users may want to cancel due to discomfort with how Getcontact sources and uses caller ID and contact information.
Incomplete or unsatisfactory service: Some users find the app does not meet their expectations, such as not providing all names saved by others.
Automatic renewal without clear reminders: Subscriptions auto-renew which sometimes leads to unwanted charges if the user forgets to cancel beforehand.
E-Mail Address used for the account or subscription
Phone Number linked to Getcontact account
Full Name as registered on Getcontact
Country associated with the account
Platform (Android, iOS, or Web) used to access Getcontact
App Version currently in use (if using app)
Support Type – specify "Subscription"
Subject of your request (e.g., "Cancel Subscription")
Message/Reason for cancellation (optional but often requested)
Before cancelling your Getcontact subscription, you should know that your subscription will automatically renew unless you cancel before the renewal date to avoid further billing. Once you cancel, you will lose access to premium features such as an ad-free experience, the ability to see who viewed your tags, seeing who queries your number, querying numbers anonymously with private mode, adding a Premium badge to your profile, and access to 3-month search statistics of your phone number. There are no refunds for fees already paid for the current subscription period, but you can continue using the premium features until the end of that period. Make sure to cancel through the platform where you purchased the subscription, either the website or the app provider.
Getcontact subscriptions automatically renew until canceled. You can cancel your subscription renewal at any time by contacting support@getcontact.com if purchased via the website, or through the app provider if purchased via an app. Cancellations do not provide refunds for the current subscription period, and you will continue to have access to services until the period ends. Refunds may be given for purchases within 14 days prior to content removal due to policy violations.
To cancel your Getcontact subscription, you generally need to manage it through the platform where you subscribed, such as Apple App Store, Google Play Store, or PayPal, where you do not need your Getcontact password but your account login for those platforms. If you want to cancel directly via the Getcontact website, you would need to log in, which requires your Getcontact password. If you do not remember your password, you can reset it at this URL: https://business.getcontact.com/reset-password. Alternatively, you can also request cancellation via email at support@getcontact.com without a password.
We've actually written a step by step guide on how to get a refund from Getcontact. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Getcontact subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Getcontact account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Getcontact online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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