Getting Out helps people deposit money into an inmate's trust account for phone calls, video visits, messages, and tablet use while they're in a facility. They also handle payments for probation, community corrections, and background checks. You can add money to an account anytime, and even set up recurring deposits so your loved one always has funds available. Basically, if you see a charge from Getting Out, it's likely for keeping an inmate connected through calls, visits, or messages.
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Cancellation requires contacting customer service by phone or email, with no clear online cancellation option readily available, which adds complexity and time for the consumer.
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How to Cancel Getting Out: Step by Step
If you purchased through GettingOut.com:
- Log in to your GettingOut account.
- Navigate to the Help section.
- Locate the option for account management.
- Select Cancel Subscription or Delete Account as applicable.
- Follow the prompts provided to complete the cancellation.
- For additional assistance, contact Customer Service at 866-516-0115.
- Alternatively, you can send an email to support@gettingout.com to request cancellation.
Tips & Tricks for Canceling Getting Out
- Be firm and repetitive: Always respond with "I want to cancel my subscription" to all questions from customer service without engaging in sales pitches.
- Use the "Rule of Three" tactic: Start politely asking for cancellation, then insist more firmly, and finally escalate by making it clear you won't back down and may take further action.
- Ignore retention offers: If offered discounts or additional free months, accept them only if you want to use that time, but proceed to cancel afterwards without hesitation.
- Don't give reasons for cancellation: Avoid offering explanations as companies might try to counter your reasons to retain you.
- Timing is key: Cancel as early as possible during your billing cycle to avoid being charged for the next period, but you typically retain access until the paid period ends.
- Cancel free trials immediately: Cancel right after signing up for free trials to prevent automatic charges once the trial ends.
- Escalate if necessary: If initial contacts refuse, ask to speak with supervisors or escalate by threatening further action (e.g., chargebacks or complaints).
- Document all interactions: Keep records of cancellation requests, especially if done by phone or email, to dispute charges if the cancellation isn't honored.
- Leverage consumer protection laws: For example, some suggest using a VPN to appear from California, where companies must allow cancellation via the same method as signup.
- Set reminders: Mark calendar alerts to cancel subscriptions just before renewal dates to avoid unwanted charges.
- Be prepared for delays: Cancellation can take time; be patient, persistent, and ready to follow up multiple times if needed.
- Don't engage with retention staff emotionally: Stay calm but firm even if they try to prolong the call or apply pressure tactics.
Getting Out Customer Service Info
If you need assistance, here's how you can get in touch with Getting Out's support team.
Cancel Getting Out Script
Script
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Hello,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Getting Out. Due to some recent changes in my circumstances, I am unable to continue with the service at this time.
I would appreciate your assistance in processing this cancellation and confirming it at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Getting Out allows cancellation of visits through the user's account calendar, and refunds for cancelled visits are provided if the cancellation is made prior to the visit start time. Refunds for missed visits vary by facility, and for full account membership cancellation within 30 days, customers can receive a refund for unused fees. For detailed assistance, contacting customer service is advised.
To cancel your subscription on Getting Out (gettingout.com), you typically need to log into your account, which requires your password. There is no direct indication that phone or unauthenticated chat support can cancel the subscription without a password. If you have forgotten your password, you can reset it at this link: https://sso.gtlconnect.com/users/password/new. So, you should have your password ready or reset it if needed before canceling your subscription.
- Unacceptable service
- Unable to make video visit
- Verification issues with phone number
- Poor service experience both while incarcerated and after release
- Terrible customer service line
Getting Out allows you to cancel your subscription and account, and if you do so within 30 days, you may receive a refund for any fees paid but not used. There appear to be no lock-in contracts, early cancellation fees, or other gimmicks that prevent you from cancelling at any time. However, specific details and processing usually require contacting customer service directly for refunds and cancellations.
Before cancelling your subscription or membership with Getting Out (gettingout.com), it's important to know that cancellation will result in losing access to key features such as messaging and photo sharing with incarcerated individuals, as well as scheduling visits and managing deposits. Upon cancellation, you will no longer be able to utilize these communication and visit coordination services critical to staying connected. Additionally, if you cancel within a certain period (such as 30 days), you may be eligible for a refund of unused fees paid. Keep in mind that your personal data may still be retained by the company per legal and regulatory requirements even after account deletion. It is important to review all terms before proceeding to understand the full impact on services and data.
- First Name associated with your account
- Last Name associated with your account
- Email address used for registration
- Phone number on file
- Type of issue (e.g., Billing Inquiries, Account Login Support, Block Request, or Other/General Inquiries)
- Detailed message or request explaining the cancellation
- Resident Name/Booking Number (if applicable)
- Facility Name (if applicable)
We've actually written a step by step guide on how to get a refund from Getting Out. Check it out!
The Easiest Way to Cancel Getting Out
If you’re frustrated trying to cancel your subscription, membership, or bill from Getting Out—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Getting Out?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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