Getting Out helps people deposit money into an inmate's trust account for phone calls, video visits, messages, and tablet use while they're in a facility. They also handle payments for probation, community corrections, and background checks. You can add money to an account anytime, and even set up recurring deposits so your loved one always has funds available. Basically, if you see a charge from Getting Out, it's likely for keeping an inmate connected through calls, visits, or messages.
Cancellation requires contacting customer service by phone or email, with no clear online cancellation option readily available, which adds complexity and time for the consumer.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a Getting Out subscription.
How to Cancel Getting Out: Step by Step
If you purchased through GettingOut.com:
Log in to your GettingOut account.
Navigate to the Help section.
Locate the option for account management.
Select Cancel Subscription or Delete Account as applicable.
Follow the prompts provided to complete the cancellation.
For additional assistance, contact Customer Service at 866-516-0115.
Alternatively, you can send an email to support@gettingout.com to request cancellation.
How to Contact Getting Out
If you need assistance, here's how you can get in touch with Getting Out's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Getting Out Refund
Be firm and repetitive: Always respond with "I want to cancel my subscription" to all questions from customer service without engaging in sales pitches.
Use the "Rule of Three" tactic: Start politely asking for cancellation, then insist more firmly, and finally escalate by making it clear you won't back down and may take further action.
Ignore retention offers: If offered discounts or additional free months, accept them only if you want to use that time, but proceed to cancel afterwards without hesitation.
Don't give reasons for cancellation: Avoid offering explanations as companies might try to counter your reasons to retain you.
Timing is key: Cancel as early as possible during your billing cycle to avoid being charged for the next period, but you typically retain access until the paid period ends.
Cancel free trials immediately: Cancel right after signing up for free trials to prevent automatic charges once the trial ends.
Escalate if necessary: If initial contacts refuse, ask to speak with supervisors or escalate by threatening further action (e.g., chargebacks or complaints).
Document all interactions: Keep records of cancellation requests, especially if done by phone or email, to dispute charges if the cancellation isn't honored.
Leverage consumer protection laws: For example, some suggest using a VPN to appear from California, where companies must allow cancellation via the same method as signup.
Set reminders: Mark calendar alerts to cancel subscriptions just before renewal dates to avoid unwanted charges.
Be prepared for delays: Cancellation can take time; be patient, persistent, and ready to follow up multiple times if needed.
Don't engage with retention staff emotionally: Stay calm but firm even if they try to prolong the call or apply pressure tactics.
Why Do People Request Refunds from Getting Out
Unacceptable service
Unable to make video visit
Verification issues with phone number
Poor service experience both while incarcerated and after release
Terrible customer service line
Getting Out Refund Script
Script
Copy
Dear Getting Out, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Getting Out Refund Policy
Getting Out allows cancellation of visits through the user's account calendar, and refunds for cancelled visits are provided if the cancellation is made prior to the visit start time. Refunds for missed visits vary by facility, and for full account membership cancellation within 30 days, customers can receive a refund for unused fees. For detailed assistance, contacting customer service is advised.
The Easiest Way to Get a Getting Out Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Getting Out—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Getting Out allows you to cancel your subscription and account, and if you do so within 30 days, you may receive a refund for any fees paid but not used. There appear to be no lock-in contracts, early cancellation fees, or other gimmicks that prevent you from cancelling at any time. However, specific details and processing usually require contacting customer service directly for refunds and cancellations.
Unacceptable service
Unable to make video visit
Verification issues with phone number
Poor service experience both while incarcerated and after release
Terrible customer service line
First Name associated with your account
Last Name associated with your account
Email address used for registration
Phone number on file
Type of issue (e.g., Billing Inquiries, Account Login Support, Block Request, or Other/General Inquiries)
Detailed message or request explaining the cancellation
Resident Name/Booking Number (if applicable)
Facility Name (if applicable)
Before cancelling your subscription or membership with Getting Out (gettingout.com), it's important to know that cancellation will result in losing access to key features such as messaging and photo sharing with incarcerated individuals, as well as scheduling visits and managing deposits. Upon cancellation, you will no longer be able to utilize these communication and visit coordination services critical to staying connected. Additionally, if you cancel within a certain period (such as 30 days), you may be eligible for a refund of unused fees paid. Keep in mind that your personal data may still be retained by the company per legal and regulatory requirements even after account deletion. It is important to review all terms before proceeding to understand the full impact on services and data.
Getting Out allows cancellation of visits through the user's account calendar, and refunds for cancelled visits are provided if the cancellation is made prior to the visit start time. Refunds for missed visits vary by facility, and for full account membership cancellation within 30 days, customers can receive a refund for unused fees. For detailed assistance, contacting customer service is advised.
To cancel your subscription on Getting Out (gettingout.com), you typically need to log into your account, which requires your password. There is no direct indication that phone or unauthenticated chat support can cancel the subscription without a password. If you have forgotten your password, you can reset it at this link: https://sso.gtlconnect.com/users/password/new. So, you should have your password ready or reset it if needed before canceling your subscription.
We've actually written a step by step guide on how to get a refund from Getting Out. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Getting Out subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Getting Out account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Getting Out online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
GETTINGOUT.COM Getting Out www.gettingout.com GETTING OUT GOUTTINGOUT PAY.GO GOUTTINGOUT.COM
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Comments (0)
AU
Anonymous User
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)