Globoplay is a streaming service from Globo where you can watch your favorite novelas, series, and other shows anytime you want. They offer subscription plans that let you watch without limits, even downloading episodes to watch offline. If you see charges from Globoplay, it’s likely because you signed up for one of their monthly subscriptions to enjoy unlimited access to their content. It’s a simple way to keep up with popular Brazilian shows and exclusive series all in one place.
The cancellation process involves logging into the customer account, accessing the subscription list, clicking to cancel, and confirming through an email link. While it requires multiple steps and an email confirmation, it is straightforward and supported by clear instructions, making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Globoplay: Novelas, séries e + subscription.
How to Cancel Globoplay: Novelas, séries e +: Step by Step
If you purchased through Globo.com:
Acesse o site meusprodutos.globo.com.
Insira seu e-mail e senha para acessar sua conta Globo.
Na página principal, selecione a assinatura que deseja cancelar.
Clique em "Cancelar Assinatura".
Role a página até encontrar e clique no botão "Continuar com o cancelamento".
Siga os passos que aparecem na tela para confirmar o cancelamento.
If you purchased through Google Play:
Acesse o site meusprodutos.globo.com.
Insira seu e-mail e senha para acessar sua conta Globo.
Selecione a assinatura que deseja cancelar.
Clique em "Cancelar Assinatura".
Confirme seguindo os passos que aparecem na tela.
Se houver problemas, contate o suporte do Globoplay pelo globoplay.globo.com/ajuda.
Lembre-se de que excluir o app não cancela a assinatura.
If you purchased through Apple:
Abra a aplicação Configurações no seu dispositivo iOS.
Toque em Seu nome na parte superior.
Selecione Assinaturas.
Localize a assinatura do Globoplay e toque nela.
Clique em Cancelar Assinatura.
Confirme a ação seguindo as instruções na tela.
How to Contact Globoplay: Novelas, séries e +
If you need assistance, here's how you can get in touch with Globoplay: Novelas, séries e +'s support team.
Phone
The phone is not available.
Email
The email is not available.
Site
The site is not available.
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Tips and Tricks for Getting a Globoplay: Novelas, séries e + Refund
Check all linked accounts (Google Play, Apple ID, third-party services) to ensure no hidden subscriptions are activated.
Time your cancellation close to the billing date to avoid being charged for the next cycle.
Use direct language emphasizing unauthorized charges if you notice unexpected subscription changes or charges; mention potential disputes to escalate.
Contact customer support via multiple channels (email, chat, phone) and keep records of communication to escalate if needed.
Request confirmation emails or screenshots for cancellations as proof against future billing disputes.
If initially unsuccessful, mention consumer protection or dispute charges through your bank to add pressure.
Look for user-shared cancellation methods that bypass official website restrictions (e.g., cancel via app store subscriptions page).
Be persistent and patient, but escalate firmly if ignored.
Leverage community forums to confirm if others have faced similar issues and to find recently updated tips or workarounds.
Why Do People Request Refunds from Globoplay: Novelas, séries e +
The novelty wore off, leading to decreased interest.
Not wanting another subscription charging their card monthly.
Wanting to save money, as plans range from $7.99 to $13.99 monthly, totaling up to $168 a year.
No refund policy after the renewal date, discouraging users from continuing.
No option to pause or hold the subscription; users must start a new subscription from scratch if they return.
App performance issues such as streaming lag, freezing every 5-10 minutes, making watching difficult.
Limited support for multiple profiles - only 3 profiles per account despite allowing 5 simultaneous streams, leading to profile sharing and reduced personalization.
Instability and crashes during high traffic events like popular live broadcasts, resulting in service disruptions.
Early complaints about missing features like lack of "continue watching" and personalized lists (later addressed but initially a factor).
Frustration from app usability issues such as difficulty controlling playback speed or interface problems.
Globoplay: Novelas, séries e + Refund Script
Script
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Dear Globoplay: Novelas, séries e +, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Globoplay: Novelas, séries e + Refund Policy
Globoplay does not offer refunds if you cancel your subscription after the renewal date; you retain access until the end of the prepaid billing period, after which your access is cut off. They do not provide a pause option for subscriptions, so cancellation is final, and to return you must start a new subscription. Cancellation procedures vary by platform (desktop, iOS, Android) but generally involve managing your subscription through your account or app store settings.
The Easiest Way to Get a Globoplay: Novelas, séries e + Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Globoplay: Novelas, séries e +—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Globoplay allows you to cancel your subscription at any time without any early cancellation fees or lock-in contracts. However, all sales are final and they do not offer refunds for any remaining subscription period after cancellation, meaning you won't get money back for unused time. To cancel, you must follow specific steps including confirming cancellation via email, and your access will continue until the end of the current billing period. Be aware that termination ends access to all content and any downloaded apps or software should be deleted as Globo is not responsible for storing copies of content after cancellation.
The novelty wore off, leading to decreased interest.
Not wanting another subscription charging their card monthly.
Wanting to save money, as plans range from $7.99 to $13.99 monthly, totaling up to $168 a year.
No refund policy after the renewal date, discouraging users from continuing.
No option to pause or hold the subscription; users must start a new subscription from scratch if they return.
App performance issues such as streaming lag, freezing every 5-10 minutes, making watching difficult.
Limited support for multiple profiles - only 3 profiles per account despite allowing 5 simultaneous streams, leading to profile sharing and reduced personalization.
Instability and crashes during high traffic events like popular live broadcasts, resulting in service disruptions.
Early complaints about missing features like lack of "continue watching" and personalized lists (later addressed but initially a factor).
Frustration from app usability issues such as difficulty controlling playback speed or interface problems.
Email address associated with the Globoplay account
Password to log in to the account
Access to the Globoplay website or relevant app for cancellation (web, iOS, or Android)
Profile or account management area navigation ("Minha Conta" / My Account or similar)
Subscription or payment management section ("Ver Pagamentos" / See Payments)
Confirmation of cancellation through an "Are you sure?" prompt or cancellation email
Device-specific process knowledge (Apple ID for iOS, Google account for Android)
Account information ready in case of live chat/support interaction
Access to registered email to confirm cancellation or receive notifications
Understanding that refunds are not issued after renewal and access continues to end of billing period
Before canceling a Globoplay subscription, know that you will retain access only until the end of the billing period you have already paid for, after which your access to all content will be cut off. This includes the entire on-demand library of originals, series, movies, documentaries, and any live Globo channels you had with higher-tier plans. Globoplay does not offer refunds if you cancel after the renewal date, and there is no option to pause your subscription; restarting requires a completely new subscription. It's important to consider these points before deciding to cancel so you don't lose access unexpectedly.
Globoplay does not offer refunds if you cancel your subscription after the renewal date; you retain access until the end of the prepaid billing period, after which your access is cut off. They do not provide a pause option for subscriptions, so cancellation is final, and to return you must start a new subscription. Cancellation procedures vary by platform (desktop, iOS, Android) but generally involve managing your subscription through your account or app store settings.
Yes, you do need your password to cancel your Globoplay subscription because you have to log in to your customer account to access the cancellation option. After logging in, you can select the subscription you want to cancel and confirm cancellation through an email link. If you need to reset your password, you can do so here: https://conta.globo.com/recuperacao-senha.
We've actually written a step by step guide on how to get a refund from Globoplay: Novelas, séries e +. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Globoplay: Novelas, séries e + subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Globoplay: Novelas, séries e + account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Globoplay: Novelas, séries e + online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Globoplay: Novelas, séries e + May Show Up On Your Statement As:
Globoplay Globo Play Globo Play Streaming Globo Comunicação e Participações GLOBOPLAY.COM Globo Streaming Globoog Play GloboPlay App
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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