Hotels.com is an online platform where you can easily book hotels, vacation rentals, and other accommodations around the world. They also offer a rewards program called Hotels.com Rewards, where you can earn free nights after booking through them. If you see a charge from Hotels.com, it might be for a reservation you made or a subscription to their services, which provide exclusive deals and discounts on stays.
Cancelling a subscription with Hotels.com involves navigating their website and potentially dealing with customer service, which can be somewhat straightforward but may also include unexpected hurdles. Users might encounter difficulties if they aren't familiar with the cancellation policies or their account settings.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Hotels.com subscription.
How to Cancel Hotels.com: Step by Step
If you purchased through Hotels.com directly:
Visit the Hotels.com website and log in to your account.
Go to your profile by clicking on your name or the user icon in the top right corner.
Select "Account Settings" from the dropdown menu.
Click on "Manage Membership" under the membership section.
Locate the option to "Cancel Membership" and click on it.
Follow the on-screen instructions to confirm your cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the settings menu.
Select "Subscriptions".
Find and tap on your Hotels.com subscription.
Tap "Cancel Subscription" at the bottom of the screen.
Confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select "Subscriptions".
Locate and select your Hotels.com subscription.
Tap on "Cancel Subscription".
Confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on "Settings" (gear icon) in the upper right corner.
Select "Payments" from the menu.
Click on "Manage automatic payments".
Find the Hotels.com subscription and click on it.
Click "Cancel" to stop payments.
How to Contact Hotels.com
If you need assistance, here's how you can get in touch with Hotels.com's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Hotels.com Refund
Document Everything - Keep a record of all communications and relevant dates related to your subscription.
Contact Customer Support - Use the chat feature on their website for quicker responses.
Be Polite but Firm - Use a friendly tone when explaining your issue, but make your cancellation request clear.
Ask for a Supervisor - If the initial representative cannot help, request to speak to a supervisor who may have more authority.
Use Specific Language - Clearly state "I want to cancel my subscription" to avoid any confusion.
Email Follow-up - After the call, send a follow-up email summarizing the conversation and your cancellation request.
Cancellations Close to Billing Date - Try to initiate the cancellation a few days before your next billing date to avoid being charged.
Use Social Media - Consider tweeting or posting on their social channels if you encounter difficulties; public visibility can expedite issues.
Check for Free Trials - If you initially signed up for a free trial, cancel well before the trial period ends to avoid charges.
Be Persistent - If your initial attempt to cancel is unsuccessful, don't hesitate to contact them again until it's resolved.
Explore Online Communities - Search Reddit threads for success stories and tips shared by others who faced similar issues.
Know Your Rights - Familiarize yourself with consumer protection laws based on your location, as they can support your cancellation efforts.
Why Do People Request Refunds from Hotels.com
Higher costs than anticipated.
Inability to use points or rewards effectively.
Unsatisfactory customer service experiences.
Lack of available accommodations during desired travel dates.
Periodic promotions or discounts offered elsewhere.
Change in travel plans or personal circumstances.
Concerns over data privacy or security.
Limited benefits for frequent travelers.
Difficulty navigating the website or app.
Preference for other travel booking platforms.
Hotels.com Refund Script
Script
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Dear Hotels.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hotels.com Refund Policy
Hotels.com allows members to cancel their subscription at any time without penalty. Members can manage their subscription settings through their account, ensuring they have control over billing and can opt out of automatic renewals.
The Easiest Way to Get a Hotels.com Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Hotels.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Hotels.com often promotes its membership with enticing offers, but be wary of any confusing terms or promotional conditions that can complicate cancellation. While you might expect to cancel anytime, check for stipulations in the fine print, such as needing to cancel a specific number of days before the next billing cycle or potential hassle with customer service. Always look out for early-cancellation fees or renewal clauses that could lock you in longer than intended.
Higher costs than anticipated.
Inability to use points or rewards effectively.
Unsatisfactory customer service experiences.
Lack of available accommodations during desired travel dates.
Periodic promotions or discounts offered elsewhere.
Change in travel plans or personal circumstances.
Concerns over data privacy or security.
Limited benefits for frequent travelers.
Difficulty navigating the website or app.
Preference for other travel booking platforms.
Account login credentials (username and password)
Booking confirmation number
Email address associated with the account
Payment method details used for the subscription
Subscription type or name
Date of subscription initiation
Contact information for customer support
Terms and conditions regarding cancellation
Notice period for cancellation if applicable
Reason for cancellation (if required)
Before cancelling your Hotels.com subscription, it's important to note that you will lose access to member-only discounts and rewards, such as the ability to earn free night stays. Additionally, any pending bookings may be affected, so make sure to check their cancellation policies to avoid extra charges. Keep in mind that cancelling could also mean missing out on last-minute deals and exclusive offers. Review any promotional commitments you may have, as they could impact your decision.
Hotels.com allows members to cancel their subscription at any time without penalty. Members can manage their subscription settings through their account, ensuring they have control over billing and can opt out of automatic renewals.
To cancel your subscription on Hotels.com, you will need to log into your account, which requires your password. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.hotels.com/account/reset-password). Alternatively, you could contact Hotels.com's customer service for assistance, but having your password handy will streamline the process.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hotels.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hotels.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hotels.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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