Houzz Pro is an all-in-one platform designed for construction and design professionals to help with planning, project management, financials, marketing, and client communication in one place. They offer a free 30-day trial, after which their basic Pro plan costs $249 per month, which includes features like estimates, invoicing, online payments, and a 3D floor planner. They also have higher-tier plans with more advanced features and an advertising package starting at $499 per month. If you see charges from them, it’s likely for a subscription to one of their plans or advertising services, which helps professionals manage their projects and billing smoothly.
Cancellation requires navigating settings and submitting a request to cancel within a contract framework that mostly involves annual commitments, with additional support needed for early or complex cancellations. The process is moderately difficult due to contract terms, multiple steps, and limited options for immediate cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Houzz Pro subscription.
How to Cancel Houzz Pro: Step by Step
If you purchased through Credit Card:
Log in to your account on federwerkstoffe.de.
Go to the Account Settings section.
Select Subscriptions or Billing.
Find the subscription you wish to cancel and click on Cancel Subscription.
Follow any on-screen prompts to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Navigate to Settings (the gear icon).
Select Manage Payments in the left menu.
Find federwerkstoffe.de in your list of pre-approved payments.
Click on it and select Cancel.
If you purchased through Gift Cards:
Contact Customer Support directly through federwerkstoffe.de.
Provide your details and request to cancel your gift card subscription.
Follow any instructions they provide, including verifying your purchase information.
How to Contact Houzz Pro
If you need assistance, here's how you can get in touch with Houzz Pro's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Houzz Pro Refund
Contact your assigned Success Manager directly and insist on a cancellation conversation at least one month before the next billing cycle.
Send a formal cancellation notice via email to pronotices@houzz.com as this is the official cancellation inbox, even if not initially disclosed.
Be persistent and escalate by pressuring customer care to connect you with the subscription team; if needed, escalate through technical support or higher-ups.
Use proof of hardship such as airplane tickets or notarized documents to strengthen your cancellation case.
Be aware that cancellation is not possible online via the dashboard—it requires human intervention and cannot be completed through the app or website alone.
Prepare to spend significant time and effort on calls and emails, as users report unresponsiveness and delays from Houzz Pro's side.
If repeated cancellation requests are ignored, consider stopping payment by cancelling your debit/credit card linked to the subscription.
Set reminders well ahead of the renewal date as no advance warning or follow-ups are reliably sent by Houzz Pro.
Use firm and clear language that you want the subscription cancelled immediately and refer to your multiple attempts to communicate.
Be cautious about trial periods—cancellations need to happen before the trial ends to avoid charges.
Why Do People Request Refunds from Houzz Pro
Difficulty in canceling the subscription due to strict cancellation policies and limited cancellation windows (e.g., 3 days trial period).
Automatic renewals that customers want to avoid or stop.
Annual contracts with no mid-term cancellation options.
Poor customer service and unhelpful support during cancellation attempts.
Disappointment with service quality or not receiving expected benefits.
Billing issues, including unauthorized charges and difficulties with refunds.
Switching to other tools or services perceived as better or more cost-effective.
Change in business needs making the subscription unnecessary.
Concerns about contract commitments and inability to terminate early without penalty.
Houzz Pro Refund Script
Script
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Dear Houzz Pro, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Houzz Pro Refund Policy
Houzz Pro subscriptions are mostly annual 12-month contracts. You can cancel during the free trial on the signing device, or within a 7-day grace period after the trial ends to avoid being billed for the full year. To cancel or manage subscriptions on desktop, you go to Settings > Subscriptions > Manage My Subscriptions and submit a cancellation request; however, mid-contract cancellations are typically not allowed, and to stop auto-renewal, you must submit a "do not auto-renew" request at least 30 days before contract renewal. For help, contact their support via live chat, email, or phone.
The Easiest Way to Get a Houzz Pro Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Houzz Pro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Houzz Pro typically requires users to commit to a 12-month contract, and cancelling mid-contract is generally not allowed. To avoid automatic renewal, you must submit a cancellation request at least 30 days before the contract renewal date; this does not immediately cancel your subscription but lets it run through the current contract term. If you miss the free trial cancellation deadline, you have a 7-day grace period after trial ends to cancel and only pay for one month instead of the full year, but otherwise there can be financial commitment for the full annual term.
Difficulty in canceling the subscription due to strict cancellation policies and limited cancellation windows (e.g., 3 days trial period).
Automatic renewals that customers want to avoid or stop.
Annual contracts with no mid-term cancellation options.
Poor customer service and unhelpful support during cancellation attempts.
Disappointment with service quality or not receiving expected benefits.
Billing issues, including unauthorized charges and difficulties with refunds.
Switching to other tools or services perceived as better or more cost-effective.
Change in business needs making the subscription unnecessary.
Concerns about contract commitments and inability to terminate early without penalty.
Houzz Pro account login credentials (username/email and password)
Access to the associated email account (if emailing a cancellation request)
Correct Google or Apple Account credentials (if canceling via Android or iPhone app store)
Account identifying information (such as the email address or name on the Houzz Pro account, for customer support verification)
Subscription or plan details (such as plan type, billing cycle, and renewal date, if applicable)
Reason for cancellation (may be optionally requested)
Feedback on your experience (may be optionally requested)
Before cancelling your Houzz Pro subscription, it's important to know that you will lose access to the paid features and revert to the free plan. The free plan includes basic tools such as mood boards, a 3D floor planner, client dashboard, basic financial reports, QuickBooks integration, estimate and invoice creation/sending, and online payments. However, advanced features like scheduling, daily logs, change order management, takeoffs, selections, task management, project scheduling, subcontractor management, time tracking, and directory placement are only available on paid plans and will no longer be accessible after cancellation. Also, some users have reported issues with being charged despite cancellation, so keep an eye on your billing. Canceling the subscription can be done easily through a support agent.
Houzz Pro subscriptions are mostly annual 12-month contracts. You can cancel during the free trial on the signing device, or within a 7-day grace period after the trial ends to avoid being billed for the full year. To cancel or manage subscriptions on desktop, you go to Settings > Subscriptions > Manage My Subscriptions and submit a cancellation request; however, mid-contract cancellations are typically not allowed, and to stop auto-renewal, you must submit a "do not auto-renew" request at least 30 days before contract renewal. For help, contact their support via live chat, email, or phone.
To cancel your Houzz Pro subscription, you generally need to sign in to your account to access the subscription management settings. This implies that you need your password to log in. Once logged in, you can navigate to Settings, then Subscriptions to manage and cancel your subscription. If you've forgotten your password, you can reset it at this URL: https://www.houzz.com/login/reset-password. There does not appear to be an option to cancel the subscription without logging in, such as via phone or unauthenticated chat support.
We've actually written a step by step guide on how to get a refund from Houzz Pro. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Houzz Pro subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Houzz Pro account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Houzz Pro online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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