Houzz Pro is an all-in-one platform designed for construction and design professionals to help with planning, project management, financials, marketing, and client communication in one place. They offer a free 30-day trial, after which their basic Pro plan costs $249 per month, which includes features like estimates, invoicing, online payments, and a 3D floor planner. They also have higher-tier plans with more advanced features and an advertising package starting at $499 per month. If you see charges from them, it’s likely for a subscription to one of their plans or advertising services, which helps professionals manage their projects and billing smoothly.
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Cancellation requires navigating settings and submitting a request to cancel within a contract framework that mostly involves annual commitments, with additional support needed for early or complex cancellations. The process is moderately difficult due to contract terms, multiple steps, and limited options for immediate cancellation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Houzz Pro subscription.
How to Cancel Houzz Pro: Step by Step
If you purchased through Credit Card:
- Log in to your account on federwerkstoffe.de.
- Go to the Account Settings section.
- Select Subscriptions or Billing.
- Find the subscription you wish to cancel and click on Cancel Subscription.
- Follow any on-screen prompts to confirm the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to Settings (the gear icon).
- Select Manage Payments in the left menu.
- Find federwerkstoffe.de in your list of pre-approved payments.
- Click on it and select Cancel.
If you purchased through Gift Cards:
- Contact Customer Support directly through federwerkstoffe.de.
- Provide your details and request to cancel your gift card subscription.
- Follow any instructions they provide, including verifying your purchase information.
If you need assistance, here's how you can get in touch with Houzz Pro's support team.
Tips and Tricks for Getting a Houzz Pro Refund
- Contact your assigned Success Manager directly and insist on a cancellation conversation at least one month before the next billing cycle.
- Send a formal cancellation notice via email to pronotices@houzz.com as this is the official cancellation inbox, even if not initially disclosed.
- Be persistent and escalate by pressuring customer care to connect you with the subscription team; if needed, escalate through technical support or higher-ups.
- Use proof of hardship such as airplane tickets or notarized documents to strengthen your cancellation case.
- Be aware that cancellation is not possible online via the dashboard—it requires human intervention and cannot be completed through the app or website alone.
- Prepare to spend significant time and effort on calls and emails, as users report unresponsiveness and delays from Houzz Pro's side.
- If repeated cancellation requests are ignored, consider stopping payment by cancelling your debit/credit card linked to the subscription.
- Set reminders well ahead of the renewal date as no advance warning or follow-ups are reliably sent by Houzz Pro.
- Use firm and clear language that you want the subscription cancelled immediately and refer to your multiple attempts to communicate.
- Be cautious about trial periods—cancellations need to happen before the trial ends to avoid charges.
Why Do People Request Refunds from Houzz Pro
- Difficulty in canceling the subscription due to strict cancellation policies and limited cancellation windows (e.g., 3 days trial period).
- Automatic renewals that customers want to avoid or stop.
- Annual contracts with no mid-term cancellation options.
- Poor customer service and unhelpful support during cancellation attempts.
- Disappointment with service quality or not receiving expected benefits.
- Billing issues, including unauthorized charges and difficulties with refunds.
- Switching to other tools or services perceived as better or more cost-effective.
- Change in business needs making the subscription unnecessary.
- Concerns about contract commitments and inability to terminate early without penalty.
Houzz Pro Refund Script
Script
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Dear Houzz Pro, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Houzz Pro Refund Policy
Houzz Pro subscriptions are mostly annual 12-month contracts. You can cancel during the free trial on the signing device, or within a 7-day grace period after the trial ends to avoid being billed for the full year. To cancel or manage subscriptions on desktop, you go to Settings > Subscriptions > Manage My Subscriptions and submit a cancellation request; however, mid-contract cancellations are typically not allowed, and to stop auto-renewal, you must submit a "do not auto-renew" request at least 30 days before contract renewal. For help, contact their support via live chat, email, or phone.
The Easiest Way to Get a Houzz Pro Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Houzz Pro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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