Isagenix offers a Subscription Rewards program where you can get their health and wellness products like supplements, weight management, and skincare delivered regularly. When you join the subscription, you save up to 25% on product prices and pay only $9.95 for shipping after your first free shipping order. You can easily change, skip, or cancel your subscription anytime without extra fees. This program is available in the US, Canada, and Puerto Rico, making it convenient and budget-friendly for regular product needs.
Isagenix allows cancellation of subscriptions via the user account online, chat support, phone call, or email. The process is relatively straightforward but requires the user to navigate their account or contact support, which places it at a moderate difficulty level, not too easy but not complex either.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a isagenixcorp subscription.
How to Cancel isagenixcorp: Step by Step
If you purchased through Isagenix Website:
Sign in to your Isagenix account on the official website.
Navigate to your Subscription settings from the account dashboard.
Select the subscription you wish to cancel.
Choose the option to cancel your membership.
Follow any additional prompts to confirm the cancellation.
If you purchased through Customer Support:
Call Isagenix Customer Support at (877) 877-8111.
Have your Member ID ready when you call.
Request to cancel your subscription.
Follow any instructions given by the support agent during the call.
If you purchased through Email:
Email support@isagenixcorp.com.
Include your account number, phone number, and full name in the email.
Clearly state your request to cancel your subscription.
If you purchased through Live Chat:
Visit the Isagenix website.
Initiate a chat using the chat feature available on the site.
Request to cancel your Autoship.
Follow the instructions provided by the chat representative.
How to Contact isagenixcorp
If you need assistance, here's how you can get in touch with isagenixcorp's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a isagenixcorp Refund
Be persistent and polite; consistently follow up with customer service to ensure your cancellation request is processed.
Document all interactions; keep records of emails, chat transcripts, and call details as proof of your cancellation attempts.
Request escalation; if the initial customer service agent is unhelpful, ask to speak to a supervisor or manager for resolution.
Use precise language; clearly explain your reasons for cancellation, such as dissatisfaction, unauthorized charges, or changed circumstances.
Mention prior cancellation attempts and unauthorized shipments; this can strengthen your case when requesting subscription cancellation or refunds.
Time your cancellation around the 30-day money-back guarantee; initiate cancellation and refund requests as early as possible, ideally soon after purchase or shipment.
For refunds, provide detailed information; include your Member ID, invoice number, and specific purchase details when contacting customer care.
Use multiple communication channels; try email (support@Isagenixcorp.com, Returns@IsagenixCorp.com), phone ((877) 877-8111), and live chat to increase chances of success.
If subscription was renewed without notice, mention this; this can help in negotiating refunds or cancellations.
Consider public escalation; if private cancellation efforts fail, escalate the issue on consumer complaint sites or forums for additional pressure.
As a last resort, dispute charges through your credit card or payment provider; this may help recover funds if all else fails.
Cancellation must be done at least one business day before the next monthly Autoship processing date; otherwise, you may be charged for the next cycle.
Subscriptions auto-renew monthly; so ensure timely cancellation to avoid unwanted charges.
Online cancellation may be available through your Isagenix account or chatbot; still, direct contact with customer service is often necessary for final confirmation.
Phone cancellation requires your Member ID and personal details; keep these handy when calling to speed up the process.
Why Do People Request Refunds from isagenixcorp
Overpriced products that customers feel do not match the value.
Poor customer service leading to frustration and unresolved issues.
Difficult and tedious cancellation process, often requiring contacting support directly.
Unwanted recurring charges from automatic subscription renewals or autoship orders.
Health concerns such as acid reflux or other negative reactions to product ingredients.
Product taste and quality issues making the experience unpleasant.
Pressure from representatives or the company to buy more products, which customers dislike.
Poor or no refund policies even after returning products.
Allegations of deceptive marketing practices and the perception of the company as a multi-level marketing (MLM) scheme.
Charges made without clear authorization or prior warning, causing surprise and dissatisfaction.
Programs that customers found ineffective or unsustainable, leading to discontinuation.
isagenixcorp Refund Script
Script
Copy
Dear isagenixcorp, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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isagenixcorp Refund Policy
Isagenix membership fees are non-refundable and the membership term is one year, automatically renewing annually with fees charged if an order is placed within 90 days before renewal. Members can cancel without penalty and receive a full refund within 14 days of registration by notifying Customer Care in writing and returning products (unsealed products may be refused). Autoship subscriptions for monthly orders can be cancelled anytime with at least one business day notice by contacting Customer Care via email or phone.
Get help with your refund
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The Easiest Way to Get a isagenixcorp Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from isagenixcorp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Be aware that Isagenix memberships are for one year and automatically renew annually unless you opt out by contacting Customer Care. You must cancel Autoship orders at least one business day before the monthly processing date to avoid being charged for the next shipment. While you can cancel membership within 14 days with a refund (a cooling-off period), after that period there may be annual renewal fees, and cancellation requires written notification. Also, product returns must be made within tight timelines, and some fees and shipping costs are non-refundable, which can be an inconvenience if you want to stop quickly.
Overpriced products that customers feel do not match the value.
Poor customer service leading to frustration and unresolved issues.
Difficult and tedious cancellation process, often requiring contacting support directly.
Unwanted recurring charges from automatic subscription renewals or autoship orders.
Health concerns such as acid reflux or other negative reactions to product ingredients.
Product taste and quality issues making the experience unpleasant.
Pressure from representatives or the company to buy more products, which customers dislike.
Poor or no refund policies even after returning products.
Allegations of deceptive marketing practices and the perception of the company as a multi-level marketing (MLM) scheme.
Charges made without clear authorization or prior warning, causing surprise and dissatisfaction.
Programs that customers found ineffective or unsustainable, leading to discontinuation.
Written notification of cancellation (via email or phone call)
Optional Cancellation Form (available online or as an attachment)
Name on account
Account or Member ID
Contact information (such as email address or phone number associated with the account)
Specific cancellation request (membership, Autoship, or order cancelation)
Product/order details (if cancelling a specific order within the 14-day period)
Notification sent to official contact (CustomerServiceUK@IsagenixCorp.com or 0808 189 0490)
Adherence to required timelines (e.g., within 14 days of product acquisition or at least one business day before monthly Autoship processing)
Before cancelling your Isagenix subscription, know that you can cancel your Subscription Rewards anytime from your Back Office. Suspending the subscription will not affect your membership, allowing you to continue ordering products at subscription pricing even after cancellation. If you want to adjust your subscription instead of cancelling, you can modify or skip deliveries and change product orders with flexibility through your account. It's important to confirm any changes to ensure your preferences are saved.
Isagenix membership fees are non-refundable and the membership term is one year, automatically renewing annually with fees charged if an order is placed within 90 days before renewal. Members can cancel without penalty and receive a full refund within 14 days of registration by notifying Customer Care in writing and returning products (unsealed products may be refused). Autoship subscriptions for monthly orders can be cancelled anytime with at least one business day notice by contacting Customer Care via email or phone.
To cancel your subscription with Isagenix (isagenixcorp.com), you do need to log in to your account through their Back Office, which requires your password. This means you cannot cancel without authenticating with your account credentials. If you have forgotten your password, you can reset it at this URL: https://backoffice.isagenix.com/ForgotPassword. Therefore, having access to your password is necessary to manage or cancel your subscription.
We've actually written a step by step guide on how to get a refund from isagenixcorp. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your isagenixcorp subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your isagenixcorp account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel isagenixcorp online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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