IVY is a business management software mainly for designers that helps with managing projects, creating estimates, invoicing clients, and tracking time and expenses all in one place. They offer subscription plans starting with a free 30-day trial, then $249 per month for the Pro plan, which includes essential tools like invoicing and online payments. IVY also charges fees for processing online payments, such as 3.5% for credit cards and 1.1% for bank transfers. The subscription is easy to manage, with options to upgrade for more features and add extra users for an additional fee.
The cancellation process requires submitting a cancellation form and then handling further cancellation discussions via phone with a dedicated account manager, making it somewhat complex and time-consuming compared to immediate online cancellations.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a IVY subscription.
How to Cancel IVY: Step by Step
If you purchased through Ivy.com:
Login to your Ivy account.
Click on "Support" in the bottom left-hand corner of your navigation bar.
Click the blue "Contact Support" button at the bottom of the pop-up.
Select the support category "Cancellation Request".
Complete the cancellation request form.
Click "Send Cancellation Request".
You will receive a call from your dedicated account manager within 3 business days to discuss your membership options.
If you purchased through the Apple App Store:
Open the Settings app.
Tap your name at the top.
Tap "Subscriptions".
Select the Ivy subscription.
Tap "Cancel Subscription".
If you purchased through Google Play:
Sign in to the Google Account that has your subscriptions.
Go to "subscriptions" in Google Play.
For the Ivy subscription you want to cancel, click "Manage".
Click "Cancel subscription".
Select a reason for cancellation in the pop-up.
Click "Continue" to confirm your cancellation.
How to Contact IVY
If you need assistance, here's how you can get in touch with IVY's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a IVY Refund
Start cancellation requests early to ensure it processes before the next billing cycle.
Use direct language in emails/chat like "Please cancel my subscription immediately" without ambiguity.
Request confirmation emails or screenshots of cancellation for proof.
Be persistent—if first contact doesn’t work, follow up firmly, sometimes with increased urgency or escalation.
Escalate to supervisors or higher support tiers if frontline responses are unhelpful or ignore your requests.
Document all communication with timestamps and names if possible.
Check for alternate cancellation methods such as web portals, forms, or third-party app management tools.
Use public social media or review sites to request cancellation if private channels fail, as companies sometimes react quicker to public complaints.
Cancel payments via your payment method (e.g., credit card or bank) if all else fails but beware of contract or service terms.
Time cancellations near billing cycles to avoid charges for another period.
Be polite but firm, avoiding aggressive language but showing you are serious about cancellation.
Why Do People Request Refunds from IVY
Trying other service
Shipping issues
Purchased this as a gift
Double billing before receiving product
Other service issues
Did not want subscription to renew
Just wanted to test it out
Not worth the price
Accidentally ordered more than once
Did not like the product
Planning on re-subscribing later
IVY Refund Script
Script
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Dear IVY, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
IVY Refund Policy
IVY (ivy.com) memberships are annual subscriptions and can be canceled by submitting a cancellation request form within the account support section. After submitting the request, the member will receive a call from their dedicated account manager within 3 business days to discuss membership options, and all cancellation matters must be addressed by phone with the account manager.
The Easiest Way to Get a IVY Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from IVY—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
IVY subscription has several lock-in elements you should be aware of: Cancellation requires written notice and takes 10 days to process, but you are still responsible for paying the full subscription fee for the entire current subscription period even after cancellation. No refunds are provided for any fees already paid. Additionally, IVY may suspend or terminate your subscription at any time without liability, but you can be charged collection fees if payments are missed. Essentially, you can't cancel and stop charges immediately, and you must fulfill payment obligations for the subscription period in which you cancel.
Trying other service
Shipping issues
Purchased this as a gift
Double billing before receiving product
Other service issues
Did not want subscription to renew
Just wanted to test it out
Not worth the price
Accidentally ordered more than once
Did not like the product
Planning on re-subscribing later
Login credentials for your Ivy account
Access to the Ivy support portal (within your account)
Completion of the cancellation request form
Selection of the appropriate support category (Cancellation Request)
Contact information to communicate with your dedicated account manager by phone
Before cancelling your IVY subscription, know that all IVY memberships are annual subscriptions, so you remain responsible for the full term's payment even after cancellation. You must complete a cancellation request form within your IVY account, and after submission, a dedicated account manager will contact you within 3 business days to discuss your options via phone. Upon cancellation, you lose all access to the IVY Platform immediately, including any data or content stored there, so be sure to save any important information beforehand. Refunds are not provided for cancellations, so consider any ongoing benefits or features you will lose before confirming cancellation.
IVY (ivy.com) memberships are annual subscriptions and can be canceled by submitting a cancellation request form within the account support section. After submitting the request, the member will receive a call from their dedicated account manager within 3 business days to discuss membership options, and all cancellation matters must be addressed by phone with the account manager.
To cancel your subscription on Ivy.com, you need to log in to your Ivy account and complete a cancellation request form through their support system. This means you do need your password to access your account for the cancellation process. After submitting the form, a dedicated account manager will contact you by phone within 3 business days to discuss membership options. If you have forgotten your password, you can reset it here: https://ivy.com/password-reset.
We've actually written a step by step guide on how to get a refund from IVY. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your IVY subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your IVY account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel IVY online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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