Jobber is a company that offers an easy way for service businesses to manage things like scheduling, customer info, quotes, invoices, and payments. They have subscription plans that charge monthly or yearly, letting businesses handle billing automatically, including recurring payments if needed. Customers might see charges from Jobber because it helps businesses get paid faster and follow up on invoices with features like credit card processing and automated reminders. Basically, Jobber makes it simpler for service pros to keep track of their work and money, which is why a consumer might get billed through them if they're using a business that uses Jobber's system.
The cancellation process is clearly outlined on Jobber's help site and involves straightforward steps such as clicking the gear icon, navigating to account settings, and selecting 'Cancel Subscription'. The user simply needs to select a cancellation reason and confirm, which indicates a low difficulty for cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Jobber subscription.
How to Cancel Jobber: Step by Step
If you purchased through Jobber.com:
Click the Gear Icon in the top right and select Account and Billing.
Locate the "Cancel your subscription" section in the bottom right corner of the Account and Billing page.
Click the Cancel Subscription button.
Select the reason for your cancellation from the dropdown menu and click Cancel Subscription to proceed.
A confirmation will display that your Jobber account cancellation is in progress, showing the renewal date (last day of access).
If you purchased through the Jobber App:
Log into the Jobber App as an admin user.
Navigate to More, then select Subscription.
Click the red button to Cancel Subscription.
How to Contact Jobber
If you need assistance, here's how you can get in touch with Jobber's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Jobber Refund
Start cancellation attempts at least two weeks before subscription renewal to avoid automatic charges.
Send cancellation request via email initially, but be prepared to follow up as the first email may be ignored.
Send a clear confirmation email stating explicitly that you want to cancel your subscription after initial contact.
Be ready to make a phone call as Jobber requires phone confirmation after email requests.
Call during US business hours for your cancellation call, even if inconvenient due to time zone differences.
Persist through multiple communications as the cancellation process is known to involve delays and back-and-forth emails or calls.
Use firm but polite language emphasizing your intent to cancel and that you expect confirmation of cancellation.
Escalate by following up repeatedly if responses are delayed or ignored.
Plan your timing to coincide with business hours to ensure your phone call can be answered for cancellation confirmation.
Expect the process to be cumbersome and prepare accordingly to avoid frustration and unintended continued billing.
Why Do People Request Refunds from Jobber
Difficulty canceling the subscription due to non-responsive or delayed communication.
Complicated cancellation process requiring multiple confirmations including phone calls mostly during US business hours.
High pricing compared to competing services.
Overly complex user interface making the product hard to use, especially during free trials.
Technicians' inability to effectively use calendar features to see their next jobs, causing inconvenience.
Lack of a functional mobile app and poor integration with accounting software like QuickBooks Online.
Poor or unhelpful customer support that is difficult to access and does not resolve problems satisfactorily.
Product bugs and frequent technical issues that disrupt workflow.
Refund issues, including refusal to refund charges even when service was not used.
Limited options for managing employee usage and internal team coordination.
Perceived lack of value over time leading customers to believe the service no longer meets their needs.
Jobber Refund Script
Script
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Dear Jobber, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Jobber Refund Policy
Jobber allows users to cancel their subscription anytime through Jobber.com by navigating to Account and Billing, selecting the Cancel Subscription option, and confirming the cancellation. Access to the service remains until the end of the current billing period, after which the subscription will not renew and account data becomes inaccessible. For app subscriptions via Apple App Store or Google Play Store, cancellations are processed through those stores, with access continuing until the next billing date and refunds handled directly by the app stores.
The Easiest Way to Get a Jobber Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Jobber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Jobber offers no contracts or commitments for their monthly subscriptions, allowing you to cancel your subscription at any time without penalty. However, if you choose an annual subscription, you are billed for the entire year upfront with no refunds or credits for partial months, upgrades, downgrades, or unused months. The key point to be aware of is that annual subscriptions lock you in financially for the full year, which can be seen as a form of lock-in despite no contractual obligations for monthly plans.
Difficulty canceling the subscription due to non-responsive or delayed communication.
Complicated cancellation process requiring multiple confirmations including phone calls mostly during US business hours.
High pricing compared to competing services.
Overly complex user interface making the product hard to use, especially during free trials.
Technicians' inability to effectively use calendar features to see their next jobs, causing inconvenience.
Lack of a functional mobile app and poor integration with accounting software like QuickBooks Online.
Poor or unhelpful customer support that is difficult to access and does not resolve problems satisfactorily.
Product bugs and frequent technical issues that disrupt workflow.
Refund issues, including refusal to refund charges even when service was not used.
Limited options for managing employee usage and internal team coordination.
Perceived lack of value over time leading customers to believe the service no longer meets their needs.
Jobber account login credentials (email and password to access the Account and Billing section)
Access to the account owner/admin role (only account owners can cancel subscriptions or close accounts)
Navigation skills to reach Account and Billing (web: Gear Icon → Account and Billing; app: More → Subscription)
Subscription type (Jobber.com vs. through Apple App Store/Google Play Store app)
Reason for cancellation (required to select from dropdown menu when canceling on the website)
Date of next billing/payment (needed to know how long you retain access after canceling)
Backup/export any required account data (export reports or PDFs before closure/cancellation)
Apple ID or Google Play Store account (if you subscribed through a mobile marketplace, you must cancel and request refunds via that platform)
Contact information for support (in case of questions or issues: hello@getjobber.com or 1-888-721-1115)
Before canceling a Jobber subscription, know that you will continue to have access to your account and all data, including clients, jobs, and invoices, until the end of your current billing period. After cancellation, you will lose access to all your account data and the subscription will not renew. If you subscribed via the Jobber app, you can still access your account until the next billing date, but after that, the subscription expires, and you must resubscribe through Apple ID or Google Play Store to regain access. Refund requests for app subscriptions must be directed to the respective app stores as Jobber does not handle those.
Jobber allows users to cancel their subscription anytime through Jobber.com by navigating to Account and Billing, selecting the Cancel Subscription option, and confirming the cancellation. Access to the service remains until the end of the current billing period, after which the subscription will not renew and account data becomes inaccessible. For app subscriptions via Apple App Store or Google Play Store, cancellations are processed through those stores, with access continuing until the next billing date and refunds handled directly by the app stores.
To cancel your Jobber subscription, you need to be logged in as an admin user, which means you will need your password to access your account. There is no option to cancel without logging in first, either via the website or the app. If you have forgotten your password, you can reset it using this link: https://secure.getjobber.com/password_resets/new. Once logged in, you can easily cancel your subscription through the Account and Billing section on the website or the Subscription section in the app.
We've actually written a step by step guide on how to get a refund from Jobber. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Jobber subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Jobber account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Jobber online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Anonymous User
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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