The Ultimate Step by Step Guide to Cancelling a KiwiCo Subscription or Membership (kiwico.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
KiwiCo is a company that creates fun, hands-on projects and activities for kids of all ages. They offer subscription boxes that arrive monthly, each filled with materials and instructions for cool science, art, or engineering projects. It’s a great way for kids to learn and explore while being creative. If you see a charge from them, it’s likely for a subscription you started to keep the fun and learning going!
Cancelling a subscription to KiwiCo is relatively straightforward, as the process can be done online. However, some users might encounter minor difficulties navigating the account settings.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a KiwiCo subscription.
How to Cancel KiwiCo: Step by Step
If you purchased through KiwiCo.com:
Visit kiwico.com and log in to your account.
Click on your profile icon located in the upper-right corner of the page.
Select "Manage Subscription" from the dropdown menu.
In the "Subscription Details" section, find the subscription you wish to cancel.
Click on the "Cancel Subscription" button.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email once the subscription is successfully canceled.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select "Subscriptions".
Find and tap on the KiwiCo subscription.
Tap "Cancel Subscription" and confirm your cancellation.
A confirmation will be sent to your email associated with your Apple ID.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select "Subscriptions".
Locate your KiwiCo subscription and tap on it.
Tap "Cancel Subscription" and confirm your choice.
You will receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon on the top-right corner.
Select "Payments" from the menu.
Click on "Manage pre-approved payments".
Find and select KiwiCo.
Click "Cancel" to terminate your subscription.
You will receive an email confirming the cancellation.
How to Contact KiwiCo
If you need assistance, here's how you can get in touch with KiwiCo's support team.
Contact Customer Support Early: Reach out to KiwiCo’s customer support as soon as you decide to cancel; they’re more accommodating during business hours.
Use Clear and Direct Language: State your intention to cancel explicitly in the first sentence of your message or call.
Be Polite but Firm: Maintain a respectful tone but be assertive about your desire to cancel; don’t let them redirect the conversation.
Ask for Confirmation: Request a cancellation confirmation email to ensure the process is completed.
Utilize Social Media: If you feel stuck, reaching out via social media can sometimes elicit a faster response.
Timing Matters: Try to initiate cancellation right before your billing cycle ends; this may prevent another charge.
Escalate if Needed: If the first representative isn’t helpful, politely ask to speak to a supervisor for a more effective resolution.
Document Everything: Keep a record of your communications, including dates, times, and names of representatives.
Check for Hidden Fees: Be aware of any potential cancellation fees that may apply and ask about them upfront.
Leverage Change of Circumstances: Mentioning financial hardship or a lack of time for the service can sometimes work in your favor.
Share Feedback: Let them know why you are cancelling; this may prompt them to offer a retention deal.
Review Terms and Conditions: Familiarize yourself with the terms of service for any potential loopholes that may assist in cancellation.
Why Do People Request Refunds from KiwiCo
Cost is too high for their budget.
Decreased interest in the projects offered.
Children have outgrown the age range.
Difficulty with project complexity or instructions.
Limited time to engage with the products.
Quality of materials not meeting expectations.
Subscription frequency is too often.
Moved and unable to use the service effectively.
Preference for DIY projects over subscription boxes.
Desire for variety from other sources.
KiwiCo Refund Script
Script
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Dear KiwiCo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
KiwiCo Refund Policy
KiwiCo allows members to cancel their subscription at any time through their account settings or by contacting customer support. Cancellations take effect at the end of the current billing cycle, and members can continue to enjoy their benefits until then.
The Easiest Way to Get a KiwiCo Refund
If you're frustrated trying to cancel your subscription, membership, or bill from KiwiCo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious as many subscription services, including KiwiCo, may have terms that require you to cancel your subscription before a specific cutoff date to avoid being charged for the next billing cycle. Additionally, they might use tactics like promotional discounts or highlighting benefits of remaining subscribed to make cancellation less appealing. Always check for any early-cancellation fees or hidden terms that could complicate the process.
Cost is too high for their budget.
Decreased interest in the projects offered.
Children have outgrown the age range.
Difficulty with project complexity or instructions.
Limited time to engage with the products.
Quality of materials not meeting expectations.
Subscription frequency is too often.
Moved and unable to use the service effectively.
Preference for DIY projects over subscription boxes.
Desire for variety from other sources.
Account email address
Account password
Order number or subscription ID
Billing address
Payment method details
Reason for cancellation
Date of last payment
Subscription type (monthly, annual, etc.)
Contact information for customer support
Before cancelling your KiwiCo subscription, be aware that you'll lose access to a wide range of hands-on projects and educational resources designed for various age groups. Consider that any ongoing projects or activities you're currently engaged in will be discontinued, which may impact your learning experience. Additionally, if you have a recurring discount or special offer applied, cancelling could mean losing those savings permanently. Finally, ensure you check the cancellation policy for any deadlines or potential fees to avoid unexpected charges.
KiwiCo allows members to cancel their subscription at any time through their account settings or by contacting customer support. Cancellations take effect at the end of the current billing cycle, and members can continue to enjoy their benefits until then.
Yes, you'll need your password to cancel your KiwiCo subscription. If you’ve forgotten it, you can easily reset it by visiting [this link](https://www.kiwico.com/reset-password). Make sure to have your account details handy when you proceed with the cancellation.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your KiwiCo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your KiwiCo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel KiwiCo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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