Louisville Water Company provides high-quality drinking water to Louisville and nearby areas. They offer billing services where you can view and pay your water bill online, set up automatic payments, or pay by mail, phone, in person, or at stores like Walmart and CVS using a barcode. They also have a bill assistance program called Drops of Kindness for customers who need help. Customers may get billed by them because they provide the water service directly to homes and businesses.
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The process requires filling out a Stop Service Request form online or calling customer service for identity verification, which is straightforward but requires some effort and time during business hours.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Louisville Water Company subscription.
How to Cancel Louisville Water Company: Step by Step
If you purchased through Louisville Water Company:
- Call Customer Service at (502) 583-6610 or toll-free at (888) 535-6262.
- Press 4 when prompted to navigate through the menu.
- Select the option that best relates to your account inquiry.
- Request to cancel your service with the representative.
- Follow any additional instructions provided by the representative.
If you need assistance, here's how you can get in touch with Louisville Water Company's support team.
Tips and Tricks for Getting a Louisville Water Company Refund
- Persistently call customer service: Multiple users reported success after repeatedly calling and insisting on resolutions.
- Turn off auto-pay: Many faced issues with auto-pay pulling incorrect amounts or fees; disabling it helps control payments better.
- Dispute charges firmly: Be clear and firm when disputing fees, charges, or service problems like meter errors or unexpected back bills.
- Request technician inspection: If you suspect billing errors due to leaks or meter issues, push for a technician to come out and verify.
- Escalate if needed: Contact the Public Service Commission in Frankfort if Louisville Water Company does not resolve issues after multiple attempts.
- Call during business hours: Call Monday–Friday between 8:00 a.m. to 6:00 p.m. for the best chance to reach knowledgeable representatives.
- Use exact account info: Verify and have your account number and personal information ready when calling to avoid delays.
- Be aware of fees: Watch out for return fees, late fees, and surcharges; ask outright about all fees being applied and request waivers when justified.
- Document all interactions: Keep records of call dates, names, and summaries of conversations to support your case if escalation is necessary.
- If payments mysteriously disappear or double-payments occur: Contact the company immediately and request fee waivers; some users reported success with this tactic.
Why Do People Request Refunds from Louisville Water Company
- Overcharging and billing errors, such as being charged for excessive water usage far beyond actual consumption.
- Difficulty in canceling service, with some customers reporting continued billing after requesting cancellation or water shutoff.
- Poor customer service, including issues with payment processing like problems with online payments or e-checks being rejected.
- Service interruptions without proper notice, such as water shutoff occurring unexpectedly.
- Financial stress and inability to pay bills leading customers to seek cancellation or refunds.
- Mistrust and dissatisfaction due to perceived unfair practices, including allegations of scams related to billing methods.
Louisville Water Company Refund Script
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Dear Louisville Water Company, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Louisville Water Company Refund Policy
Louisville Water Company's service cancellation requires customers to submit a Stop Service Request form through their PureConnect online portal under the Services and Forms tab. Additionally, they must verify their identity by speaking with Louisville Water representatives during business hours at 502.583.6610, Monday through Friday, 8:00 a.m. to 6:00 p.m.
The Easiest Way to Get a Louisville Water Company Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Louisville Water Company—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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