Louisville Water Company provides high-quality drinking water to Louisville and nearby areas. They offer billing services where you can view and pay your water bill online, set up automatic payments, or pay by mail, phone, in person, or at stores like Walmart and CVS using a barcode. They also have a bill assistance program called Drops of Kindness for customers who need help. Customers may get billed by them because they provide the water service directly to homes and businesses.
The process requires filling out a Stop Service Request form online or calling customer service for identity verification, which is straightforward but requires some effort and time during business hours.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Louisville Water Company subscription.
How to Cancel Louisville Water Company: Step by Step
If you purchased through Louisville Water Company:
Call Customer Service at (502) 583-6610 or toll-free at (888) 535-6262.
Press 4 when prompted to navigate through the menu.
Select the option that best relates to your account inquiry.
Request to cancel your service with the representative.
Follow any additional instructions provided by the representative.
How to Contact Louisville Water Company
If you need assistance, here's how you can get in touch with Louisville Water Company's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Louisville Water Company Refund
Persistently call customer service: Multiple users reported success after repeatedly calling and insisting on resolutions.
Turn off auto-pay: Many faced issues with auto-pay pulling incorrect amounts or fees; disabling it helps control payments better.
Dispute charges firmly: Be clear and firm when disputing fees, charges, or service problems like meter errors or unexpected back bills.
Request technician inspection: If you suspect billing errors due to leaks or meter issues, push for a technician to come out and verify.
Escalate if needed: Contact the Public Service Commission in Frankfort if Louisville Water Company does not resolve issues after multiple attempts.
Call during business hours: Call Monday–Friday between 8:00 a.m. to 6:00 p.m. for the best chance to reach knowledgeable representatives.
Use exact account info: Verify and have your account number and personal information ready when calling to avoid delays.
Be aware of fees: Watch out for return fees, late fees, and surcharges; ask outright about all fees being applied and request waivers when justified.
Document all interactions: Keep records of call dates, names, and summaries of conversations to support your case if escalation is necessary.
If payments mysteriously disappear or double-payments occur: Contact the company immediately and request fee waivers; some users reported success with this tactic.
Why Do People Request Refunds from Louisville Water Company
Overcharging and billing errors, such as being charged for excessive water usage far beyond actual consumption.
Difficulty in canceling service, with some customers reporting continued billing after requesting cancellation or water shutoff.
Poor customer service, including issues with payment processing like problems with online payments or e-checks being rejected.
Service interruptions without proper notice, such as water shutoff occurring unexpectedly.
Financial stress and inability to pay bills leading customers to seek cancellation or refunds.
Mistrust and dissatisfaction due to perceived unfair practices, including allegations of scams related to billing methods.
Louisville Water Company Refund Script
Script
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Dear Louisville Water Company, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Louisville Water Company Refund Policy
Louisville Water Company's service cancellation requires customers to submit a Stop Service Request form through their PureConnect online portal under the Services and Forms tab. Additionally, they must verify their identity by speaking with Louisville Water representatives during business hours at 502.583.6610, Monday through Friday, 8:00 a.m. to 6:00 p.m.
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The Easiest Way to Get a Louisville Water Company Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Louisville Water Company—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Louisville Water Company allows cancellation of service at any time by notifying them, with no contracts or early cancellation fees. However, there are service activation and deactivation fees, and a refundable service deposit may be required based on your credit history. Keep in mind, if you have a prior bad debt or low utility score, a $100 service deposit might be charged and refunded only after timely payment for three years or account closure. Also, water service can be disconnected for nonpayment with proper notice, and fire service cancellation requires written permission from the fire department.
Overcharging and billing errors, such as being charged for excessive water usage far beyond actual consumption.
Difficulty in canceling service, with some customers reporting continued billing after requesting cancellation or water shutoff.
Poor customer service, including issues with payment processing like problems with online payments or e-checks being rejected.
Service interruptions without proper notice, such as water shutoff occurring unexpectedly.
Financial stress and inability to pay bills leading customers to seek cancellation or refunds.
Mistrust and dissatisfaction due to perceived unfair practices, including allegations of scams related to billing methods.
Account Number
Account Holder's Full Name
Property Address (service location)
Email Address
Phone Number (optional but recommended)
Last Four Digits of Social Security Number (for account verification)
Mailing Address (for final bill or deposit refund, may be requested in the cancellation form)
Requested Date to Stop Service
Reason for Cancellation (may be requested for service records)
Valid Photo Identification (may be required for in-person transactions)
Before canceling your Louisville Water Company water service, you must notify the company by oral or written order to formally terminate service and avoid future charges. When you cancel, you may have to pay an existing service deactivation fee and any outstanding bills; unpaid balances can lead to service shutoff and reconnection fees if service is restored later. It's important to note that cancellation means losing access to water service at that location, and fire service accounts require special permissions for termination. Also, if you have a service deposit, it will be credited to your account upon closure, provided all payments are up to date.
Louisville Water Company's service cancellation requires customers to submit a Stop Service Request form through their PureConnect online portal under the Services and Forms tab. Additionally, they must verify their identity by speaking with Louisville Water representatives during business hours at 502.583.6610, Monday through Friday, 8:00 a.m. to 6:00 p.m.
To cancel your subscription with Louisville Water Company (lwcky.com), you typically need to contact their customer service either by phone or in person. There is no clear indication that you must have your password to cancel your service, as cancellations seem to be managed through direct communication with customer service. However, if you do need to reset your password for any online account access, you can do so here: https://ccp.lwcky.com/main/LostPassword.xhtml. It is best to call their customer service at (502) 583-6610 or (888) 535-6262 for precise instructions on cancellation.
We've actually written a step by step guide on how to get a refund from Louisville Water Company. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Louisville Water Company subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Louisville Water Company account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Louisville Water Company online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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