Maple is a service that offers virtual healthcare for families through a monthly subscription costing $79.99. This membership lets you have daily virtual visits with primary care providers for each family member, including specialists in some cases, and even gives you an $80 monthly credit to use towards specialist visits. You might see charges from Maple if you book consultations that aren't covered by insurance or provincial plans. Overall, it’s like having easy access to doctors and health experts online without needing to leave home.
Users can easily cancel Maple subscriptions by simply logging in, navigating to account settings, and turning off auto-renewal. The process does not require contacting support or navigating complicated steps, making it relatively straightforward.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Maple subscription.
How to Cancel Maple: Step by Step
If you purchased through getmaple.ca:
Log in to your Maple account.
Click on Settings.
Click on Manage Maple.
Click on Turn off auto-renewal.
Your membership will remain active until the end of the billing period.
How to Contact Maple
If you need assistance, here's how you can get in touch with Maple's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Maple Refund
Use clear and assertive language when requesting cancellation, explicitly stating that you want to cancel immediately and that you do not want to be charged further.
Document all interactions including dates, names, and what was said—this can help if you need to escalate the issue.
Initiate cancellation near the end of your billing cycle to avoid being charged for an additional period.
Check your bank or card statements to catch unauthorized charges early in case the cancellation process is stalled.
Dispute charges with your bank or card issuer if Maple continues billing after cancellation attempts.
Look for any app or online account settings that allow you to turn off auto-renewal as a first step.
Use the email or chat support to escalate when initial cancellation requests are ignored—mention consumer protection laws if needed.
If phone support is available, call during business hours and be persistent, as email alone might be slower.
Cancel through the platform used for subscription (e.g., Apple App Store, Google Play) if applicable.
Be aware of potential cancellation fees and ask to waive them especially if you are cancelling due to dissatisfaction or service issues.
Why Do People Request Refunds from Maple
Inability to match with a doctor in a timely manner leading to appointment cancellations
Membership fees non-refundable if the membership has been used within the first 30 days
Cancellation of appointments by Maple affecting user experience
Perceived lack of utility or effectiveness of the healthcare service
Dissatisfaction leading to requests for refunds which may not always be honored depending on usage
Issues with subscription billing and needing to cancel directly with third-party providers like Apple or Google
Maple Refund Script
Script
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Dear Maple, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Maple Refund Policy
Maple allows you to cancel the auto-renewal of your membership at any time through your account settings, and you will retain all benefits until the end of the current billing period. Monthly plans renew each month, so cancelling stops the next charge, while annual plans are a year-long contract with monthly payments but can also be cancelled anytime to stop auto-renewal. Membership fees are non-refundable if the membership has been used within the first 30 days of the initial purchase.
The Easiest Way to Get a Maple Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Maple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Maple subscriptions come with a membership fee that is charged before first use and automatically renews unless you cancel through your account settings. The membership fee is generally non-refundable unless Maple terminates your access, in which case you get a pro-rata refund. While you can close your account at any time, be aware that appointments canceled less than 48 hours in advance may incur partial or full cancellation fees, and there are no refunds for same-day cancellations or no-shows. So, while you can technically cancel anytime, fees and automatic renewals are key pain points to watch out for.
Inability to match with a doctor in a timely manner leading to appointment cancellations
Membership fees non-refundable if the membership has been used within the first 30 days
Cancellation of appointments by Maple affecting user experience
Perceived lack of utility or effectiveness of the healthcare service
Dissatisfaction leading to requests for refunds which may not always be honored depending on usage
Issues with subscription billing and needing to cancel directly with third-party providers like Apple or Google
Maple account login credentials (username/email and password)
Access to your Maple account settings
Ability to navigate to the Manage Maple or Account section
Knowledge of your membership status (active, expired, or auto-renewal status)
Ability to turn off auto-renewal via the Settings or Manage Maple section
Contact information for customer support (when requesting a formal cancellation or refund)
Awareness of billing or refund timelines (e.g., refund requests must be made within 72 hours of renewal charge)
Device with the Maple app or web access for completing the process
Before cancelling a Maple subscription or membership, know that you can turn off auto-renewal anytime in your account settings and retain membership benefits until the current billing period ends. For monthly plans, cancellation stops the next month's charge, while annual plans involve a yearly commitment paid monthly. Upon cancellation, you lose access to all membership features and benefits once the billing period ends. If you delete your Maple account, you lose all access to your account, including stored medical records, payment methods, and credentials. It's important to save any medical records before deleting the account as these will no longer be accessible on Maple after deletion.
Maple allows you to cancel the auto-renewal of your membership at any time through your account settings, and you will retain all benefits until the end of the current billing period. Monthly plans renew each month, so cancelling stops the next charge, while annual plans are a year-long contract with monthly payments but can also be cancelled anytime to stop auto-renewal. Membership fees are non-refundable if the membership has been used within the first 30 days of the initial purchase.
To cancel your subscription on Maple (getmaple.ca), you need to log in to your account to access the settings where you can turn off auto-renewal. This means you will need your password to log in and manage your subscription cancellation. If you don't remember your password, you can reset it here: https://app.getmaple.ca/auth/recovery. So, having access to your password is necessary to cancel your subscription on Maple.
We've actually written a step by step guide on how to get a refund from Maple. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Maple subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Maple account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Maple online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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Chargeback can help you cancel subscriptions and get refunds
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We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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