Maple is a service that offers virtual healthcare for families through a monthly subscription costing $79.99. This membership lets you have daily virtual visits with primary care providers for each family member, including specialists in some cases, and even gives you an $80 monthly credit to use towards specialist visits. You might see charges from Maple if you book consultations that aren't covered by insurance or provincial plans. Overall, it’s like having easy access to doctors and health experts online without needing to leave home.
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Users can easily cancel Maple subscriptions by simply logging in, navigating to account settings, and turning off auto-renewal. The process does not require contacting support or navigating complicated steps, making it relatively straightforward.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Maple subscription.
How to Cancel Maple: Step by Step
If you purchased through getmaple.ca:
- Log in to your Maple account.
- Click on Settings.
- Click on Manage Maple.
- Click on Turn off auto-renewal.
- Your membership will remain active until the end of the billing period.
If you need assistance, here's how you can get in touch with Maple's support team.
Email
The email is not available.
Tips and Tricks for Getting a Maple Refund
- Use clear and assertive language when requesting cancellation, explicitly stating that you want to cancel immediately and that you do not want to be charged further.
- Document all interactions including dates, names, and what was said—this can help if you need to escalate the issue.
- Initiate cancellation near the end of your billing cycle to avoid being charged for an additional period.
- Check your bank or card statements to catch unauthorized charges early in case the cancellation process is stalled.
- Dispute charges with your bank or card issuer if Maple continues billing after cancellation attempts.
- Look for any app or online account settings that allow you to turn off auto-renewal as a first step.
- Use the email or chat support to escalate when initial cancellation requests are ignored—mention consumer protection laws if needed.
- If phone support is available, call during business hours and be persistent, as email alone might be slower.
- Cancel through the platform used for subscription (e.g., Apple App Store, Google Play) if applicable.
- Be aware of potential cancellation fees and ask to waive them especially if you are cancelling due to dissatisfaction or service issues.
Why Do People Request Refunds from Maple
- Inability to match with a doctor in a timely manner leading to appointment cancellations
- Membership fees non-refundable if the membership has been used within the first 30 days
- Cancellation of appointments by Maple affecting user experience
- Perceived lack of utility or effectiveness of the healthcare service
- Dissatisfaction leading to requests for refunds which may not always be honored depending on usage
- Issues with subscription billing and needing to cancel directly with third-party providers like Apple or Google
Maple Refund Script
Script
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Dear Maple, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Maple Refund Policy
Maple allows you to cancel the auto-renewal of your membership at any time through your account settings, and you will retain all benefits until the end of the current billing period. Monthly plans renew each month, so cancelling stops the next charge, while annual plans are a year-long contract with monthly payments but can also be cancelled anytime to stop auto-renewal. Membership fees are non-refundable if the membership has been used within the first 30 days of the initial purchase.
The Easiest Way to Get a Maple Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Maple—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
MAPLE MAPLE*GETMAPLECAN MAPLE GETMAPLE.CA MAPLE/GETMAPLE MAPLE.CA GETMAPLE
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