Market America offers a service called maMerchant, which helps small businesses expand their online presence by providing tools to manage product catalogs, orders, and payments. Consumers might encounter billing from Market America mainly if they join subscription programs or memberships related to their shopping experiences, such as the Pet Assure discount plan which offers veterinary care discounts via monthly or annual subscriptions. These subscriptions are usually tied to benefits like discounts and unlimited use without exclusions for age or conditions, though billing details depend on the specific program. Essentially, if you see a Market America charge, it's likely linked to a membership or subscription plan you signed up for to get access to certain products or savings through their services.
Based on customer reviews, it appears that canceling a subscription can be complicated and time-consuming, often requiring contacting customer support and dealing with returns and refunds. Some users report delayed responses and difficulties getting the subscription properly canceled, indicating a higher difficulty level for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Market America subscription.
How to Cancel Market America: Step by Step
If you purchased through Market America:
Log in to your Market America account on the website.
Navigate to your Account Settings.
Select the Subscriptions or Billing section.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button.
Follow any additional prompts to confirm the cancellation.
How to Contact Market America
If you need assistance, here's how you can get in touch with Market America's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Market America Refund
Contact customer service multiple times and be persistent in your request to cancel.
Send a clear and firm cancellation request via email or chat without giving reasons, as they may try to keep you by offering discounts or deals.
Threaten a chargeback or dispute the charge with your bank if cancellation is initially denied or delayed.
Call your bank directly to void charges or stop payments if you suspect unauthorized billing.
Act quickly to cancel within any possible short cancellation window (such as 72 hours) to avoid charges.
Avoid supplying additional payment or credit card information during cancellation discussions to prevent further charges.
Refuse to engage with MLM representatives who may attempt to convince you to stay or buy additional products.
Escalate to supervisors or higher-level representatives if front-line staff are unhelpful or refuse to process cancellations.
Use firm, no-nonsense language like "I want to cancel immediately" and "Please confirm cancellation in writing."
Document all communications and keep copies of emails and chat transcripts as evidence in case of disputes.
Be aware of predatory or aggressive retention tactics and be prepared to stand your ground.
Why Do People Request Refunds from Market America
Medical reasons leading to inability to use the product.
Cancellation not properly processed resulting in continued shipments and charges after cancellation.
Difficulty in returning products and delays in refund processing.
Unwanted or unexpected recurring charges on credit cards despite attempts to cancel.
Poor customer service and lack of response to cancellation requests.
Pressure to recruit others and dissatisfaction with the business model.
Displeasure with the exchange, refund, and cancellation policies.
Market America Refund Script
Script
Copy
Dear Market America, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Market America Refund Policy
Market America allows UnFranchise Owners to cancel their UnFranchise AutoShip subscription by completing and sending a cancellation form via fax or mail. It may take up to 30 days to process the cancellation. Changes or cancellations can also be made online through the UnFranchise Business Account. Additionally, canceled orders may be subject to a 10% processing fee.
The Easiest Way to Get a Market America Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Market America—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Market America has a 10 percent processing fee on all canceled orders, which includes memberships or subscriptions. This fee applies even if the cancellation request is made after shipment, meaning you could incur a significant charge just for canceling. There may also be terms that require continued payment or renewal until cancellation is processed, so it's important to read the fine print carefully to avoid unexpected charges or lock-ins.
Medical reasons leading to inability to use the product.
Cancellation not properly processed resulting in continued shipments and charges after cancellation.
Difficulty in returning products and delays in refund processing.
Unwanted or unexpected recurring charges on credit cards despite attempts to cancel.
Poor customer service and lack of response to cancellation requests.
Pressure to recruit others and dissatisfaction with the business model.
Displeasure with the exchange, refund, and cancellation policies.
Before cancelling a subscription, membership, or bill for Market America, it is important to know that cancelling an UnFranchise AutoShip requires a 30-day written and signed notice, and cancellation does not terminate your business association. You will lose access to the subscribed shipment of products as AutoShip orders stop, and frequent changes to AutoShip products are discouraged. For Preferred Customers, membership is maintained as long as at least one purchase is made within 365 days; inactive customers need to re-register, and past data like order history will be lost. AutoShip cancellation also affects automatic shipments, and after two credit card declines, AutoShip is canceled without notification. Returns can be made within 30 days of AutoShip orders for exchanges or refunds.
Market America allows UnFranchise Owners to cancel their UnFranchise AutoShip subscription by completing and sending a cancellation form via fax or mail. It may take up to 30 days to process the cancellation. Changes or cancellations can also be made online through the UnFranchise Business Account. Additionally, canceled orders may be subject to a 10% processing fee.
To cancel your Market America subscription, typically you do need to access your account which requires your password. However, Market America also offers customer support via phone at 1-866-420-1709 where you might be able to get assistance with cancellation without directly logging into your account. If you need to reset your password to access your account, you can do so here: https://www.shop.com/nbts/forgotpassword.xhtml. Calling customer support could be a way to cancel without knowing your password, but resetting your password ensures you have full control and access for managing your subscription.
We've actually written a step by step guide on how to get a refund from Market America. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Market America subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Market America account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Market America online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MARKET AMERICA MARKETAMERICA.COM SHOP.COM MARKET AMERICA UNFRANCHISE UNFRANCHISE OWNER MARKET AMERICA M.A. SHOP SHOP MARKET AMERICA
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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Anonymous User
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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