MetroFax is an online fax service that allows you to send and receive faxes using your email or the web, making it super convenient for home or business use. They offer different subscription plans, so you can choose one that fits how much you fax each month. If you see a charge from them, it's likely for your subscription to access their fax services. It's a great way to handle faxes without needing a bulky machine!
Cancelling a subscription to MetroFax involves navigating through their website or calling customer service, which can be somewhat confusing for users. While it's not the hardest process, the steps required make it more than just a simple click-to-cancel.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a MetroFax subscription.
How to Cancel MetroFax: Step by Step
If you purchased through metrofax.com:
Visit the MetroFax website: metrofax.com.
Log in to your account using your credentials.
Navigate to the Billing section in your account dashboard.
Select Manage Subscription.
Click on the Cancel Subscription option.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email regarding the cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iOS device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and select your MetroFax subscription.
Tap on Cancel Subscription.
Confirm the cancellation by following the on-screen instructions.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find your MetroFax subscription.
Tap on Cancel Subscription.
Follow the prompts to complete the cancellation process.
If you purchased through PayPal:
Log in to your PayPal account.
Click on the Settings gear icon.
Select Payments and then Manage automatic payments.
Find and select your MetroFax payment.
Click on Cancel to stop future payments.
Follow any additional instructions to confirm the cancellation.
How to Contact MetroFax
If you need assistance, here's how you can get in touch with MetroFax's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a MetroFax Refund
Be prepared with your **account information** and **billing details** before you call customer service.
Call during **off-peak hours**, usually early morning or late evening, to avoid long wait times.
Use a **calm tone** and be polite; it can go a long way in getting your request processed smoothly.
Start the conversation by saying you want to **cancel your service**, then let them know you are aware of competitors offering better deals.
If you encounter pushback, say you're **not satisfied** with the service or pricing; this may prompt them to offer a discount to keep you.
Prepare to **escalate** the call if the first representative isn't helpful; ask to speak to a supervisor directly.
Document everything—**dates, times, names of representatives**, and details of the conversation for reference.
Request **written confirmation** of your cancellation after agreeing to it over the phone.
Check your email for any **follow-up information** or requests for confirmation to ensure the cancellation is processed.
Monitor your bank statements to ensure that **no further charges** occur after cancellation.
If problems persist, consider filing a complaint through the **Better Business Bureau** to apply extra pressure.
Why Do People Request Refunds from MetroFax
High monthly fees that no longer fit their budget.
Infrequent usage leading to questioning necessity.
Better alternatives available at a lower cost.
Poor customer service experiences causing frustration.
Technical issues that hinder usage.
Limited features not meeting current needs.
Change in business operations or downsizing.
Privacy concerns regarding data security.
Seasonal usage leading to cancelation during off-peak times.
Confusing billing practices resulting in customer dissatisfaction.
MetroFax Refund Script
Script
Copy
Dear MetroFax, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About MetroFax
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MetroFax Refund Policy
MetroFax allows users to cancel their membership or subscription at any time without a cancellation fee. However, cancellation will take effect at the end of the current billing cycle, and users will continue to have access to their account until that date.
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The Easiest Way to Get a MetroFax Refund
If you're frustrated trying to cancel your subscription, membership, or bill from MetroFax—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
MetroFax may employ tactics like requiring a notice period or complicating the cancellation process through unclear instructions, which can lead to frustration. Be cautious of any terms that impose early-cancellation fees or auto-renewal clauses that can lock you in longer than intended. Always review their cancellation policy thoroughly before subscribing to navigate any potential pitfalls.
High monthly fees that no longer fit their budget.
Infrequent usage leading to questioning necessity.
Better alternatives available at a lower cost.
Poor customer service experiences causing frustration.
Technical issues that hinder usage.
Limited features not meeting current needs.
Change in business operations or downsizing.
Privacy concerns regarding data security.
Seasonal usage leading to cancelation during off-peak times.
Confusing billing practices resulting in customer dissatisfaction.
Account number
Email address associated with the account
Password for account access
Billing information (credit card details)
Subscription plan being canceled
Reason for cancellation
Contact information (if different from the account email)
Last billing date
Access to customer support (phone number or chat options)
Before cancelling your MetroFax subscription, be aware that you will lose access to features like online faxing, dedicated fax numbers, and the ability to send and receive faxes directly from your email. Additionally, any faxes stored in your account may no longer be retrievable after cancellation. It's also important to check if there's a remaining billing cycle, as some plans may have specific cancellation policies that could affect final charges. Ensure you've downloaded any important documents beforehand to avoid losing them.
MetroFax allows users to cancel their membership or subscription at any time without a cancellation fee. However, cancellation will take effect at the end of the current billing cycle, and users will continue to have access to their account until that date.
Yes, you will need your password to cancel your MetroFax subscription. If you’ve forgotten your password, you can easily reset it by visiting the following link: https://www.metrofax.com/forgot-password. Once you have access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MetroFax subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MetroFax account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MetroFax online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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