Moz offers two main subscriptions: Moz Pro and Moz Local. Moz Pro is a set of tools to help you improve your website’s SEO, including keyword research, tracking your site's ranking, and auditing your site. Moz Local helps businesses improve their local online presence, managing local listings and reviews. You might be billed by Moz if you subscribe to either of these services, with options to add extras or pay yearly for a discount.
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The cancellation process involves logging into your account, navigating to the subscriptions page, selecting the cancel plan option, completing a short survey, and confirming the cancellation. The steps are straightforward and clearly outlined on Moz's help pages, making it relatively easy for most users to complete the cancellation without much difficulty.
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How to Cancel Moz: Step by Step
If you purchased through your Moz account:
- Log in to your Moz account.
- Navigate to the Subscriptions page.
- Select Cancel Plan.
- Fill in the survey to provide feedback.
- Click Next.
- Confirm cancellation by clicking Yes, confirm cancellation.
- Click Return to your subscription page.
If you purchased through Moz Local:
- Log in to your Moz account.
- Go to your location Profile tab.
- Access your active subscriptions.
- Select the Subscription you wish to cancel.
- Follow the prompts to stop the auto-renewal for your Moz Local subscription.
Tips & Tricks for Canceling Moz
- Contact Moz support immediately with a polite explanation of your situation, especially if you forgot to cancel before a trial ended.
- Use calendar reminders to avoid missing cancellation deadlines in the future.
- Emphasize non-usage or inactivity after the trial or subscription to increase chances of refund.
- Threaten chargebacks as a last resort; some users reported success since merchants often lose fees on chargebacks and may refund to avoid it.
- Use clear, firm but polite language when requesting cancellation or refunds.
- Cancel anytime during the trial period to avoid being charged.
- Check your account profile icon (usually top right), navigate to Account & Billing or Billing & Subscription, and look for a "Cancel Moz Pro" or similar button.
- Escalate publicly if needed by tweeting at Moz or their CEO to get more visibility on your cancellation request if support is unresponsive.
- Document your cancellation requests through support tickets or emails to have proof if you need to escalate later.
- Be persistent and follow-up if you do not get a response within a few days.
Moz Customer Service Info
If you need assistance, here's how you can get in touch with Moz's support team.
Cancel Moz Script
Script
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Hello Moz Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to budget constraints, I am unable to continue with my membership at this time.
I appreciate the services my subscription has provided and hope to revisit them in the future. Please confirm the cancellation and any final billing details.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Moz allows you to cancel your subscription any time via your account at least 24 hours before the renewal date to avoid being charged for the next period. After cancellation, you retain access for the remainder of your paid or trial period, but no refunds are provided as per their Terms of Use. If you cancel on the renewal date, a charge may still occur and you should contact help@moz.com for disputes.
To cancel your Moz subscription, you generally need to access your account and follow the cancellation steps, which requires logging in with your password. There is no public indication that cancellations can be done via phone or chat without password authentication. If you forgot your password, you can reset it here: https://moz.com/user/password/reset. This ensures secure handling of your subscription cancellation.
- Unexpected charges after cancelling during or after free trial period
- Forgetting to cancel before renewal date and being charged for unused subscription
- Financial difficulties making the subscription unaffordable
- Subscription features not meeting user expectations or needs
- Issues with payment method, such as invalid card or billing details causing suspension
- Lack of notification or reminder about upcoming charges
- Account suspension due to failed renewal payment
- Paid features reverting to limited free community access after cancellation
- Users unable to access paid campaign data or reports after cancellation
- Trial misunderstandings where users think service is free but later get charged
- Technical issues such as slow performance, login errors, or domain authority problems
When cancelling a Moz subscription, be aware that you cannot get refunds for any unused portion of your current billing cycle, as cancellation only takes effect at the end of that period. You can cancel your subscription at any time, but there are no early cancellation fees or lock-in contracts; however, you continue to have access until your paid period expires, which might feel like a delay in stopping billing. It's important to cancel before your next billing date to avoid being charged for another cycle.
Before cancelling your Moz Pro subscription, know that you will retain access to your paid features only until the end of the current billing period, after which your account reverts to a free Moz Community account with significant limitations. Your campaigns will be archived and no new data will be collected after cancellation, but Moz keeps your historical ranking and link data forever and your campaign data for 12 weeks/months. You lose access to reports post-cancellation, so it's important to export any data and reports before ending your subscription. To regain full campaign access after cancellation, you would need to reactivate your subscription and restore archived campaigns.
- Account login credentials (email and password used to access your Moz account)
- Access to Account & Billing or Subscription Page (via account settings)
- Identify which subscription(s) to cancel (Moz Pro, Moz Local, or other)
- Complete any in-app cancellation surveys or forms (as prompted in cancellation flow)
- Date/time of cancellation (to ensure you cancel before the renewal date; Moz requires at least 24 hours in advance, and Moz Local may require up to 72 hours)
- Primary account holder access (if you're a shared user, only the primary account holder can cancel)
- Billing details for disputes (full cardholder name, last 4 digits of credit card, date/amount of charge, if contacting support after being charged)
- Email access for confirmation or deletion requests (deleting an account requires emailing Moz from your account email address)
- For account deletion: Confirmation that all subscriptions are cancelled before emailing Moz to delete account
- Contact Moz support if you do not receive confirmation of cancellation or for additional verification
We've actually written a step by step guide on how to get a refund from Moz. Check it out!
The Easiest Way to Cancel Moz
If you’re frustrated trying to cancel your subscription, membership, or bill from Moz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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