The Ultimate Step by Step Guide to Cancelling a NovelAI Subscription or Membership (novelai.net)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
NovelAI is an online service that offers AI-powered text and image generation tools mainly through a subscription model. They have different subscription tiers: the free Paper tier with limited use, and paid tiers like Tablet ($10/month), Scroll ($15/month), and Opus ($25/month), each providing more features like unlimited text generation, larger memory for storytelling, and higher-quality image generation. Users pay monthly and get a set amount of "Anlas" (credits) for creating images, which refill every month with their subscription. So if you see a charge from NovelAI, it's likely for one of these subscription plans you may have signed up for to use their AI writing or image services.
Canceling a NovelAI subscription is relatively straightforward through the user settings menu after account login. Users retain access until the subscription period ends, and if issues arise, customer support or PayPal direct cancellation provide troubleshooting options, making the process not difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a NovelAI subscription.
How to Cancel NovelAI: Step by Step
If you purchased through credit card:
Log in to your NovelAI account.
Go to your user settings menu.
Select Manage Subscription.
Click on Cancel Subscription and follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Go to the Settings (gear icon).
Click on Payments and then click on Manage automatic payments.
Find NovelAI in the list and select it.
Click on Cancel or Cancel Automatic Payments.
How to Contact NovelAI
If you need assistance, here's how you can get in touch with NovelAI's support team.
Biased AI Outputs: Instances of racial stereotypes and other biases in AI-generated content.
Unwanted AI Behavior: AI initiating explicit sexual or violent roleplay without user consent, considered harassment.
Emotional Dependence: Perception of encouraging loneliness and emotional dependence on the AI for profit motives.
Inadequate Age Gating: Failure to properly restrict adult content exposure to minors, raising regulatory concerns.
Unfiltered Content Risks: Use of the platform for taboo or extreme violent erotic stories causing ethical discomfort.
Data Security Breach: 2022 incident leaking NovelAI’s model code, raising concerns about security of user-generated content.
Philosophical Concerns: Issues about consent when AI produces adult content collaboratively.
Handling of NSFW Filters & Criticism: Accusations of dishonesty and neglect toward user well-being due to shadowbanning critics and secretive policies.
Lack of Transparency and Support: Users report cancellations without warnings or clear reasons and poor communication from support.
Financial Concerns: High subscription costs or dissatisfaction with the value for the price paid.
Better Alternatives: Users cancel to switch to other AI storytelling platforms perceived as better or more ethical.
NovelAI Refund Script
Script
Copy
Dear NovelAI, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
NovelAI Refund Policy
NovelAI subscriptions renew every 30 days after payment. If you cancel your subscription, you retain all your tier privileges until the end of the current paid period, but you cannot buy additional Anlas after cancellation. Unused Anlas do not carry over, and subscription benefits end once the paid period expires.
The Easiest Way to Get a NovelAI Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from NovelAI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
NovelAI allows you to cancel your subscription at any time without any lock-ins, contracts, or early-cancellation fees. However, once you cancel, you will continue to have access to your subscription benefits only until the end of your paid billing period, after which the subscription and its privileges will expire. Additionally, any "Anlas" (used for image generation) will not refill after cancellation, so you should be aware that some benefits tied to subscription renewal will cease once you cancel.
Payment Issues: Failed payments on renewals causing subscriptions to be canceled automatically.
Subscription Renewal Problems: Issues with renewing using gift cards or new payment methods that cause cancellations.
Ethical Concerns: Initial allowance of extreme NSFW content including disallowed sexual content involving minors until detection systems were added.
Biased AI Outputs: Instances of racial stereotypes and other biases in AI-generated content.
Unwanted AI Behavior: AI initiating explicit sexual or violent roleplay without user consent, considered harassment.
Emotional Dependence: Perception of encouraging loneliness and emotional dependence on the AI for profit motives.
Inadequate Age Gating: Failure to properly restrict adult content exposure to minors, raising regulatory concerns.
Unfiltered Content Risks: Use of the platform for taboo or extreme violent erotic stories causing ethical discomfort.
Data Security Breach: 2022 incident leaking NovelAI’s model code, raising concerns about security of user-generated content.
Philosophical Concerns: Issues about consent when AI produces adult content collaboratively.
Handling of NSFW Filters & Criticism: Accusations of dishonesty and neglect toward user well-being due to shadowbanning critics and secretive policies.
Lack of Transparency and Support: Users report cancellations without warnings or clear reasons and poor communication from support.
Financial Concerns: High subscription costs or dissatisfaction with the value for the price paid.
Better Alternatives: Users cancel to switch to other AI storytelling platforms perceived as better or more ethical.
Account email address associated with your NovelAI subscription
Login credentials (email and password) to access your NovelAI account
Access to your NovelAI account dashboard to manage or initiate cancellation
Subscription details (plan/tier information if relevant)
Billing section access in your account settings
Confirmation of cancellation (respond to any confirmation prompt or email from NovelAI)
If contacting support: personal identifying details (account email, possibly username)
If using PayPal for payment: Access to your PayPal account to directly unsubscribe if needed
Before cancelling a NovelAI subscription, it's important to know that you will retain all your subscription tier privileges until the end of your current paid period. However, after cancellation, you will no longer be able to purchase additional Anlas, which are required for image generation. Your stories and settings remain intact, but any Anlas leftover do not accumulate beyond your subscription tier amount. Canceling means losing access to tier-specific features such as unlimited text generation, larger context sizes, access to advanced AI models, and monthly Anlas refills.
NovelAI subscriptions renew every 30 days after payment. If you cancel your subscription, you retain all your tier privileges until the end of the current paid period, but you cannot buy additional Anlas after cancellation. Unused Anlas do not carry over, and subscription benefits end once the paid period expires.
To cancel your NovelAI subscription, you need to log into your account on the NovelAI website, which requires your password. After logging in, you can access your billing settings and proceed with the cancellation. If you don't remember your password, you can reset it using this link: https://novelai.net/auth/reset-password. So yes, your password is needed to cancel the subscription, as there is no phone or chat support that allows cancellation without authentication.
We've actually written a step by step guide on how to get a refund from NovelAI. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your NovelAI subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your NovelAI account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel NovelAI online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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