OnStar offers various subscription plans that provide safety, security, and entertainment features for your vehicle. Services include 24/7 access to help from Advisors, stolen vehicle assistance, roadside assistance, and the OnStar Guardian app for safety on the go. Some plans also offer in-vehicle Wi-Fi, music, podcasts, and hands-free driving features. If you're seeing charges from OnStar, it's likely for one of their subscription plans that help keep you connected and safe while driving.
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Users can cancel OnStar subscriptions either by calling a dedicated phone number or using the online MyChevrolet app with prompts to guide the cancellation process. While calling an advisor is straightforward, some users report occasional difficulty and extra time needed due to call routing or insistence, but the online option simplifies it largely.
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How to Cancel OnStar: Step by Step
If you purchased through OnStar:
- Log in to the OnStar Owner Center at experience.gm.com.
- Select OnStar from the options available.
- Open My Plans.
- Select the name of the plan you wish to cancel.
- Review your selection and click cancel my plan.
Tips & Tricks for Canceling OnStar
- Call the cancellation number (888-466-7827) and expect a persistent sales pitch. Stay firm and "just say you don't find the service useful."
- Press the blue OnStar button in your vehicle and verbally request cancellation if you want to avoid calling.
- Cancel before your free trial expires—timing is critical to avoid being automatically charged or enrolled in paid plans.
- Use the MyChevrolet app (iOS) under "Plans and Services" to cancel online if available in your state (mainly CA and VT reported), potentially avoiding phone calls.
- Do not provide credit card info at car delivery; only give it if you decide to continue after the free trial to prevent unexpected charges.
- Some users use virtual credit card numbers to prevent fraudulent ongoing charges and then lock the virtual card after cancellation.
- Escalation workaround: If the cancellation department is closed, insist on speaking to a supervisor or have the initial rep get permission to cancel your subscription.
- Expect delays of up to 60 days for cancellation and data service deactivation; verify service status post-cancellation.
- Ignore sales pitches firmly and avoid engaging in offers for discounts or retention plans.
- Disable OnStar services fully via the car settings to stop tracking and data collection even after cancellation.
- Some users report successful cancellation via online chat, so asking for that option can bypass phone holds.
- Cut off any unwanted presentations at vehicle delivery about OnStar to avoid auto enrollment.
OnStar Customer Service Info
If you need assistance, here's how you can get in touch with OnStar's support team.
Cancel OnStar Script
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Dear OnStar Team,
I hope this message finds you well. I am writing to request the cancellation of my OnStar subscription. Due to my current circumstances, I am unable to maintain my subscription and must forego these services at this time.
I appreciate the services provided thus far and hope to consider reactivating in the future when my situation changes. Please let me know if you need any further information to process my request.
Thank you for your assistance.
Sincerely,
[Your Name]
Frequently Asked Questions
OnStar allows you to cancel your membership anytime online or by calling 1.888.4ONSTAR. There are no refunds for prepaid plans or plans included with vehicle purchase or lease, but you can use the remaining subscription term from the cancellation date, and services will continue until the end of the current billing period.
To cancel your OnStar subscription, you do not necessarily need your password. You can cancel your plan by simply pushing the blue OnStar button in your vehicle to speak directly with an Advisor or by calling OnStar at 1.888.466.7827. This phone support allows cancellation without requiring online login credentials, so a password is not mandatory. However, if you want to manage your account or possibly cancel online, you will need your password. If you forget your password, you can reset it at this link: https://my.onstar.com/forgotPassword
- Misleading free trial offers with conditional extended trial periods tied to yearly plans.
- Confusing cancellation methods, with conflicting information about how to actually cancel the subscription.
- Frequent aggressive marketing through emails and mail to re-subscribe after letting subscriptions lapse.
- High cost concerns regarding monthly fees for various OnStar internet and data plans.
- Distrust and frustration due to fears of unauthorized continued charges or data collection after cancellation.
- Sales tactics involving pressure to enroll or continue services, often at vehicle purchase.
- Confusing plan details and benefits leading to customer dissatisfaction and cancellations.
- Limited or difficult cancellation options online or by phone, leading to fears of being trapped in subscriptions.
You can cancel your OnStar subscription at any time by calling their number, pressing the blue OnStar button in your vehicle, or using other cancellation methods provided. However, be aware that while you may receive refunds for any unused prepaid whole months or days, there are no refunds if the payment was included in the purchase or lease price of your vehicle. Additionally, reactivating the service after cancellation may incur reactivation fees, and you should notify OnStar if you sell or transfer your vehicle to avoid continued charges. There are no long-term lock-ins or early cancellation fees specified, but be mindful of these conditions.
Before canceling your OnStar subscription, there are important things to consider. You will lose access to all app features dependent on OnStar, such as using the key fob functionality in the app, checking your vehicle's range and status, and remotely locking or unlocking your vehicle. Wi-Fi sharing and anything accessed via the OnStar button in your car will also stop working. However, some MyChevrolet app features, including key fob functions and vehicle status visibility, may continue for up to five years on newer models. Additionally, mobile hotspot and cellular data services will stop unless separately maintained. Note that only OnStar can fully deactivate the car's Wi-Fi SSID broadcast.
- OnStar account number
- Vehicle Identification Number (VIN)
- Name registered to the OnStar account
- Contact phone number associated with the account
- Reason for cancellation (optional but may be requested)
- Date the vehicle was sold, traded, or totaled (if applicable)
- Details of the plan to be canceled (e.g., plan name or type)
We've actually written a step by step guide on how to get a refund from OnStar. Check it out!
The Easiest Way to Cancel OnStar
If you’re frustrated trying to cancel your subscription, membership, or bill from OnStar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to OnStar?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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