The Ultimate Step by Step Guide to Cancelling an OUAI Subscription or Membership (theouai.com)
By
Bella K.
|
Published
July 9, 2025
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Updated
July 18, 2025
OUAI offers a subscription service where you can save 10% on your favorite hair and body products and get free shipping on every order. You choose how often you want the products delivered—every 30, 60, or 90 days—and you can easily pause, skip, or cancel anytime through your OUAI account. This subscription helps you keep a steady supply of the products you love without having to reorder each time. If you see a charge from OUAI, it’s likely for one of these recurring subscription deliveries or a regular purchase from their site.
The cancellation process on theouai.com is straightforward with clear instructions accessible through the user's account management section. Users must log in, navigate to subscriptions, and select cancel, which is simple but requires having an account or contacting support if checked out as a guest.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a OUAI subscription.
How to Cancel OUAI: Step by Step
If you purchased through the OUAI website:
Sign into your OUAI account through the login page.
Click on "Manage Subscriptions" once logged in.
Click on 'Manage Subscription' under the 'Subscriptions' tab.
Choose to click 'Cancel' or make additional changes to your subscription order.
If you encounter issues, ensure you have created an account with the same email as the subscription order or contact OUAI Experts at team@theouai.com.
How to Contact OUAI
If you need assistance, here's how you can get in touch with OUAI's support team.
Cancel immediately after subscribing to avoid future billing since many subscriptions are prepaid for a term.
Use clear and firm language such as "I want to cancel immediately" or "Please process my cancellation as soon as possible" to prevent ambiguity.
Keep documentation of cancellation requests such as screenshots, emails, or chat transcripts for evidence in case of disputes.
Timing matters: attempt to cancel a day or two before the next billing cycle to avoid being charged again.
Escalate politely to customer service supervisors or managers if front-line support is unhelpful.
Use multiple contact methods: if online cancellation fails, try email, phone calls, or social media messages.
Check the payment method used for subscription and consider canceling or blocking it through the bank or provider if all else fails.
Be persistent but polite: repeated follow-ups may be necessary to ensure cancellation is acknowledged.
Leverage public pressure carefully: sometimes mentioning possible social media complaints can speed up resolutions.
Watch out for automatic renewals and clarify that you do not consent to any future charges.
Why Do People Request Refunds from OUAI
Way too expensive - customers find the pricing too high.
Poor delivery and communication - delays and lack of updates on orders.
Product quality issues - complaints about oily hair, greasy feel, and products not performing as expected.
Hair damage concerns - some users reported hair falling out worse than before.
Allergic reactions - fragrance causing asthma or other sensitivity problems.
Poor customer service - no response or assistance with order or product issues.
Order cancellations and refunds delayed - orders cancelled without customer consent and refunds not issued promptly.
Packaging complaints - non-biodegradable packaging and difficulty using product containers.
Unwanted subscription/orders - accidental or unwanted recurring charges and difficulty canceling subscriptions.
No noticeable benefit - customers saw no improvement in hair condition and would not repurchase.
OUAI Refund Script
Script
Copy
Dear OUAI, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
OUAI Refund Policy
To cancel an OUAI subscription, sign into your OUAI account through their login page, navigate to 'Manage Subscriptions', and under the 'Subscriptions' tab, click 'Manage Subscription' again. From there, you can select the option to cancel your subscription or make changes to your order. This process allows straightforward control over your subscription without needing to contact support directly.
The Easiest Way to Get a OUAI Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from OUAI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
OUAI allows you to cancel your subscription at any time, either through your account settings or by contacting them directly. However, you must make any changes before your next ship date due to typical processing times. Be aware that your subscription automatically renews and charges your payment method on a recurring basis until canceled, and you need to keep your payment information updated to avoid continued charges; there are no contracts, early cancellation fees, or lock-ins, but failing to properly cancel or update payment details could result in unwanted charges.
Way too expensive - customers find the pricing too high.
Poor delivery and communication - delays and lack of updates on orders.
Product quality issues - complaints about oily hair, greasy feel, and products not performing as expected.
Hair damage concerns - some users reported hair falling out worse than before.
Allergic reactions - fragrance causing asthma or other sensitivity problems.
Poor customer service - no response or assistance with order or product issues.
Order cancellations and refunds delayed - orders cancelled without customer consent and refunds not issued promptly.
Packaging complaints - non-biodegradable packaging and difficulty using product containers.
Unwanted subscription/orders - accidental or unwanted recurring charges and difficulty canceling subscriptions.
No noticeable benefit - customers saw no improvement in hair condition and would not repurchase.
OUAI account login credentials (email and password used for subscription purchase)
Access to the email address used for the subscription (especially if needing to create an account post-purchase)
Steps to locate and enter the "Manage Subscriptions" section
Subscription or order details (to identify the specific subscription to cancel)
Ability to confirm cancellation in account/subscription dashboard
Contact information for support (in case account access issues arise, e.g., team@theouai.com)
Before canceling your OUAI subscription, it's important to know that you will lose the benefits associated with the subscription, such as 10% savings on your favorite products, free shipping on all subscription orders, and the convenience of never running out of essential products through automatic deliveries. After cancellation, you will no longer receive these perks and must manually purchase products as needed. The cancellation process involves logging into your OUAI account, managing your subscriptions, and selecting the cancellation option. Also, consider that if you terminate your account entirely, OUAI may delete or store your data at their discretion, and you will lose access to your account privileges and any associated services.
To cancel an OUAI subscription, sign into your OUAI account through their login page, navigate to 'Manage Subscriptions', and under the 'Subscriptions' tab, click 'Manage Subscription' again. From there, you can select the option to cancel your subscription or make changes to your order. This process allows straightforward control over your subscription without needing to contact support directly.
To cancel your OUAI subscription, you need to sign into your OUAI account on their login page, which requires your email and password. If you don't remember your password, you can reset it through their password reset option. Once logged in, you can manage and cancel your subscription from the "Manage Subscriptions" section. If you checked out as a guest, you'll need to create an account with the email you used for the subscription purchase before you can cancel. You can reset your password here: https://theouai.com/pages/subscription.
We've actually written a step by step guide on how to get a refund from OUAI. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your OUAI subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your OUAI account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel OUAI online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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