Penguin Cool is a fun online platform that brings you cool gadgets and gear for your everyday life. They offer subscription services that let you receive new and exciting products right at your doorstep every month. If you see a charge from them, it’s likely for one of these subscriptions, where you get to enjoy unique items without the hassle of shopping every time.
The cancellation process is relatively straightforward but may require navigating through some account settings. Some users might experience challenges with finding the right option or dealing with customer service.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Penguin Cool subscription.
How to Cancel Penguin Cool: Step by Step
If you purchased through penguincool.com:
Visit the Penguin Cool website at penguincool.com.
Log in to your account using your email address and password.
Go to your Account Settings by clicking on your profile icon in the top right corner.
Select the Subscriptions tab from the menu.
Locate the subscription you wish to cancel under the Active Subscriptions section.
Click on the Cancel Subscription button next to the subscription.
Follow the on-screen prompts to confirm the cancellation.
You will receive a confirmation email that your subscription has been successfully canceled.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top of the screen.
Select Subscriptions.
Find Penguin Cool from the list of subscriptions.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the Penguin Cool subscription.
Tap on the subscription and select Cancel Subscription.
Follow the prompts to complete the cancellation.
How to Contact Penguin Cool
If you need assistance, here's how you can get in touch with Penguin Cool's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Penguin Cool Refund
Be Polite: Start the conversation with a friendly tone; it can make representatives more willing to help.
Document Everything: Keep records of all communications including dates, times, and the names of representatives you speak with.
Use Specific Language: Clearly state that you wish to cancel the subscription; avoid ambiguous phrases.
Timing Matters: Call during non-peak hours to reduce wait time and improve your chances of speaking with a more experienced representative.
Ask for a Supervisor: If the first representative isn’t helpful, politely request to speak with a supervisor.
Reference Competitors: Mention if you’re considering switching to a competitor, which may incentivize them to offer you a better deal or facilitate a smooth cancellation.
Utilize Email: If calling doesn’t work, try sending an email with your cancellation request; it creates a written record.
Escalate if Necessary: If your initial requests are ignored, escalate to customer retention or a higher department.
Follow-Up: After a cancellation request, send a follow-up email or call back to confirm that it was processed.
Know Your Rights: Familiarize yourself with consumer rights that may apply to subscription cancellations to leverage in conversations.
Stay Calm: Maintain a calm demeanor throughout the process to avoid confrontation and ensure a smoother cancellation experience.
Social Media Leverage: If you hit roadblocks, sometimes a polite tweet or post can prompt a faster response from customer service.
Check Your Account: After cancellation, monitor your bank account to ensure no further charges occur.
Why Do People Request Refunds from Penguin Cool
Financial constraints: Unable to continue due to budget issues.
Lack of use: Not utilizing the service enough to justify the cost.
Poor customer service: Frustration with unhelpful or slow support.
Quality concerns: Dissatisfaction with product or service quality.
Change in interests: Shifting hobbies or interests away from offered services.
Better alternatives: Finding a more appealing or affordable competitor.
Cancellation of related services: Ending other memberships that were linked.
Life changes: Moving, job changes, or other personal circumstances.
Limited features: Feeling the features do not meet expectations.
Trial expiration: Not wanting to continue after a free trial period.
Changing priorities: Focus shifting to other aspects of life.
Penguin Cool Refund Script
Script
Copy
Dear Penguin Cool, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Penguin Cool Refund Policy
Penguin Cool allows members to cancel their subscription at any time through their account settings. Once canceled, access to membership benefits will continue until the end of the billing cycle, after which no further charges will be incurred.
The Easiest Way to Get a Penguin Cool Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Penguin Cool—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Penguin Cool may employ tactics like requiring you to navigate through multiple menus or offering discounts if you choose to pause instead of cancel. Always check if there are any hidden fees or minimum commitment periods that could lock you in, making it harder to cancel when you want. Review their terms carefully before subscribing to avoid any unpleasant surprises.
Financial constraints: Unable to continue due to budget issues.
Lack of use: Not utilizing the service enough to justify the cost.
Poor customer service: Frustration with unhelpful or slow support.
Quality concerns: Dissatisfaction with product or service quality.
Change in interests: Shifting hobbies or interests away from offered services.
Better alternatives: Finding a more appealing or affordable competitor.
Cancellation of related services: Ending other memberships that were linked.
Life changes: Moving, job changes, or other personal circumstances.
Limited features: Feeling the features do not meet expectations.
Trial expiration: Not wanting to continue after a free trial period.
Changing priorities: Focus shifting to other aspects of life.
Account Email: The email associated with your account.
Account Password: Your current password for verification purposes.
Subscription Type: The specific subscription plan you wish to cancel.
Billing Information: Credit card details or billing address used for the subscription.
Cancellation Reason: Optional reason for cancellation, if required.
Confirmation Number: Any reference number from previous communications regarding your account.
Date of Cancellation: The date you wish your cancellation to take effect.
Customer Support Contact: Phone number or chat support details for further assistance if needed.
Before cancelling your Penguin Cool subscription, be aware that you'll lose access to all premium content, including exclusive articles, discounts on merchandise, and special member-only events. Additionally, cancelling mid-billing cycle may result in a charged fee, so it's best to check your billing date. If you're using any features like personalized recommendations or access to community forums, those will also be unavailable after cancellation.
Penguin Cool allows members to cancel their subscription at any time through their account settings. Once canceled, access to membership benefits will continue until the end of the billing cycle, after which no further charges will be incurred.
To cancel your subscription with Penguin Cool, you will need your password to access your account. If you've forgotten it, you can easily reset it by visiting [this link](https://www.penguincool.com/reset-password) to regain access. If you have any issues, consider reaching out to their customer support for further assistance.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Penguin Cool subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Penguin Cool account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Penguin Cool online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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Anonymous User
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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