Perfume.com offers a monthly perfume subscription where you get a fresh new fragrance delivered each month for $14.95, with the first month half off at $7.47. You receive a travel-size atomizer with about 120 sprays of 100% authentic perfume from over 500 designer and niche brands. You can pick your own scents or let experts choose popular ones for you, and the subscription automatically renews every month but can be canceled any time. It's a fun way to try new perfumes without committing to full bottles, and that’s why you might see a charge from them on your bill.
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The cancellation process for Perfume.com subscription appears moderately easy as customers need to contact customer service via phone or email during business hours to cancel. The website does not allow direct online cancellation of orders once placed, adding a minor difficulty layer but the contact methods are straightforward and staffed with representatives.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Perfume subscription.
How to Cancel Perfume: Step by Step
If you purchased through Perfume.com:
- Log in to your account on perfume.com.
- Navigate to the Account Settings section.
- Look for the Subscriptions or Manage Subscription link.
- Select the monthly fragrance subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Confirm the cancellation when prompted.
- You will receive a confirmation email of your cancellation.
Tips & Tricks for Canceling Perfume
- Use the mobile app for cancellation: Several users reported that while the website lacks a cancel option, the mobile app (Account -> Manage Subscription) has a cancel subscription button as the last option.
- Email customer support repeatedly: Email the support address (e.g., support@scentbird.com) requesting cancellation, and follow up multiple times if no response is received.
- Escalate with threats: Users found mention of complaints to the Better Business Bureau (BBB) or the FTC often accelerates cancellation responses.
- Message on social media: Tagging or messaging the company on platforms like Twitter or Instagram has worked for some to get faster cancellations.
- Reply “CANCEL” to subscription or billing emails received from the company as a direct method to trigger cancellation.
- Change account details to prompt cancel option: A tactic noted includes changing your address or account info to another state (e.g., California) to get a cancel button to appear.
- Cancel via payment provider: If all else fails, cancel the subscription by stopping payments through PayPal or issuing a credit card chargeback to prevent further charges.
- Time your attempts: Trying cancellations at different times or devices may help, as some users reported error messages at certain times.
- Beware of post-cancellation charges: Some report being charged again after cancellation; monitor your billing closely and be ready to dispute charges.
- Prepare for a difficult process: Users commonly describe cancellation as a "headache" or "predatory," so persistence and multiple methods may be necessary.
Perfume Customer Service Info
If you need assistance, here's how you can get in touch with Perfume's support team.
Cancel Perfume Script
Script
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Dear Perfume.com Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as much as I anticipated, and I believe it's best for me to discontinue it at this time.
I appreciate your understanding and assistance in processing this cancellation at your earliest convenience. Thank you for your help!
Best regards,
Frequently Asked Questions
Perfume.com's monthly subscription automatically renews at $14.95 per month, but customers can cancel their membership at any time. The policy is clear and flexible, allowing for easy cancellation without penalties.
To cancel your subscription on Perfume.com, you typically need to call their customer service at 1-800-645-9251 as there is no direct online cancellation option mentioned. Password entry is generally required to access your account online, but cancellation seems to be handled via phone support, so you likely won't need your password during the call. If you do need to reset your password to manage your account online, you can do so here: https://www.perfume.com/customeraccount/forgotpassword. Calling customer service is the most straightforward way to cancel if you don't remember your password.
- Loss of interest in available perfume selections
- Subscription fatigue or getting tired of the same service
- Difficulty or frustration in canceling the subscription
- Lack of perceived value for the cost
- Product dissatisfaction or not liking the perfume samples received
- Auto-renewal or unwanted charges after cancellation attempts
- Financial constraints or wanting to reduce monthly expenses
- Lack of options to customize or change the subscription
- Changing personal preferences or needs for fragrance
- Poor customer service experiences related to subscription or billing
Perfume.com uses an automated order system, so once an order is placed, it typically cannot be canceled. You can only cancel if a cancel option appears next to your order in your order history, which may be limited. There appears to be no mention of contracts, lock-ins, or early cancellation fees, but the automation creates a potential obstacle to quick cancellations.
Before canceling a subscription, membership, or bill with Perfume.com, it's important to know that once an order is placed, it generally cannot be canceled unless there is an option to do so in your order history. Canceling a subscription means you will lose access to any ongoing perfume deliveries or exclusive membership offers associated with the subscription. Additionally, if you have any unopened products, you can return them within 30 days for a full refund minus shipping and gift wrap charges, but cosmetics and skincare items are non-returnable due to health reasons. Also, shipping costs are non-refundable unless the error was on Perfume.com's part, so consider these policies before proceeding with cancellation.
- Order number
- Email address associated with the account
- Reason for cancellation (if applicable)
- Access to your account to use the cancel option in the order history section
- Contacting customer support by phone or email, if no cancel option is visible
- Personal information for verification (e.g., name, shipping address)
We've actually written a step by step guide on how to get a refund from Perfume. Check it out!
The Easiest Way to Cancel Perfume
If you’re frustrated trying to cancel your subscription, membership, or bill from Perfume—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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