PocketGuard is a budgeting and bill organizer app that helps you keep track of your paychecks, bills, and subscriptions all in one place. It uses AI to identify recurring payments and lets you manage your money so you always know how much you have left to spend after covering essentials. They offer a free trial and then a paid subscription that costs about $6.25 per month if you pay yearly or $12.99 per month if you pay monthly. There's also a lifetime payment option where you pay once and get access forever, so if you see a charge from PocketGuard, it's likely for one of these subscription plans.
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Canceling a PocketGuard subscription is straightforward via either the mobile app or web app customer portal with clear steps provided. The process is quick and does not require contacting support, making it among the easier subscription cancellations.
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minutes to cancel a PocketGuard subscription.
How to Cancel PocketGuard: Step by Step
If you purchased through PocketGuard.com:
- Log in to your PocketGuard account via the web app.
- Go to the Settings tab.
- Click on the Customer Portal button.
- Select Cancel plan to cancel your subscription.
If you purchased through the PocketGuard mobile app:
- Open the PocketGuard mobile app.
- Navigate to the sidebar menu.
- Scroll down and tap on Billing.
- Choose the Modify subscription option.
- Select Cancel subscription.
Tips & Tricks for Canceling PocketGuard
- Be persistent and patient: Users report having to follow up multiple times to get a response regarding cancellation.
- Use the web app for cancellation: The option to cancel is sometimes hidden on the mobile app, so switching to the web app can provide clearer options.
- Choose “skip” rather than searching for a direct cancel button: On mobile, the cancel option might be disguised as a “skip” button.
- Keep records of all communication: Save emails and chat transcripts in case you need to escalate the issue.
- Escalate by requesting a supervisor or higher-level support: If standard cancellation requests fail, ask to speak with a manager or higher authority.
- Timing matters: Try canceling well before the subscription renewal date to avoid being charged again.
- Use language that is clear and firm but polite: Clearly state your intention to cancel and request confirmation.
- Watch out for free trials needing payment info: Some users mention PocketGuard requires payment info even for free trials, making early cancellation crucial.
- Flag recurring charges via budgeting alerts: Use PocketGuard’s own alerts to monitor any continued charges post-cancellation attempt.
- Be aware of automatic renewals: Cancellation sometimes requires action both in the app and through the payment provider (e.g., App Store or Google Play).
PocketGuard Customer Service Info
If you need assistance, here's how you can get in touch with PocketGuard's support team.
Cancel PocketGuard Script
Script
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Dear PocketGuard Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. While I appreciate the service, I have decided to discontinue it as I am currently reassessing my financial management tools.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
PocketGuard subscriptions are auto-renewable and will automatically renew unless canceled at least 24 hours before the end of the current period. To cancel a PocketGuard Plus subscription, users can do so via the mobile app under Billing > Modify subscription, or through the web app under Settings > Customer Portal > Cancel plan. For additional support or questions, users can contact support at support@pocketguard.com.
You do not need your password to cancel your PocketGuard subscription directly via the mobile or web app, as you can manage and cancel your subscription through the app settings or customer portal without password authentication. However, if you need to reset your password for any reason, you can do so at this link: https://r.pocketguard.com/app/forgot. If you run into any issues, you can also contact PocketGuard support at support@pocketguard.com for assistance.
- Free tier is too limited, making it nearly useless for many users.
- Does not support monthly rollovers, which is important for users who want to monitor spending trends over time.
- Poor support response or slow/no responses to issues.
- Pricing increases that are considered too expensive by some users, such as a reported 214% increase in annual subscription fee.
- Confusing pricing and subscription options, especially around lifetime subscriptions and trial terms.
- App is buggy or has technical issues.
- Bank connection problems, such as failure to authenticate with required phone verification codes.
- Forced to enter payment method for free trial and difficulty or lack of response when attempting to cancel.
- Insufficient reporting features, lacking year-to-date or multi-year spending reports.
- Key account sync issues with some financial institutions that go unresolved.
- Inconsistency in monthly expense data between website and app versions.
PocketGuard subscriptions are auto-renewable and require cancellation at least 24 hours before the current subscription period ends to avoid being charged for the next period. While you can cancel at any time via the mobile or web app without contracts, terms, or early-cancellation fees, missing the 24-hour cancellation window will result in an additional charged period. There are no tricky lock-ins or gimmicks, but the key pain point is remembering to cancel early enough to avoid unwanted charges.
Before cancelling your PocketGuard subscription, know that if you cancel PocketGuard Plus, you will revert to the free basic version which has limited features compared to the premium plan. You will lose access to premium features like the "Cancel Unwanted Subscriptions" tool that helps identify subscriptions to cancel, and other advanced budgeting tools offered in Plus. Your subscription cancellation takes effect after the current billing period ends, and you will still have access to PocketGuard Plus features until then. Also, cancelling does not delete your data, so you can renew later and regain premium access within 21 days without losing your information.
- Email address associated with your PocketGuard account
- Access to PocketGuard mobile app or web app
- Login credentials (username and password)
- Knowledge of where the subscription was purchased (PocketGuard directly, App Store, Google Play, or Stripe)
- Access the "Billing" (mobile app) or "Settings" tab (web app) in PocketGuard
- Ability to enter the Customer Portal (web app) or "Modify subscription" (mobile app)
- Cancel at least 24 hours before renewal
- Reason for cancelation (optional, but may be requested)
- Contact PocketGuard Support (support@pocketguard.com) if you need assistance or to request a refund
- If requesting a refund, be ready to provide payment information and proof of identity
- For account termination, you may need to verify your request via an additional email or form
- For deleting data, follow instructions in the Privacy Policy
- If you purchased via a third-party provider (App Store, Google Play, etc.), follow their specific cancellation processes
We've actually written a step by step guide on how to get a refund from PocketGuard. Check it out!
The Easiest Way to Cancel PocketGuard
If you’re frustrated trying to cancel your subscription, membership, or bill from PocketGuard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to PocketGuard?
PocketGuard, PocketGuard App, PocketGuard Subscription, PocketGuard Premium, PocketGuard Budgeting, PocketGuard Finance
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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