Primal Pet Foods specializes in providing high-quality, raw pet food and treats for dogs and cats. They offer a convenient subscription service that automatically delivers your pet's food right to your doorstep, making it easy to keep your furry friend happy and healthy without any hassle. If you see a charge from them, it’s likely for your latest order or subscription renewal!
Cancelling a subscription to Primal Pet Foods requires navigating their customer service processes, which may involve reaching out via email or phone. While not extremely difficult, it is not entirely straightforward and can take longer than expected in some cases.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Primal Pet Foods subscription.
How to Cancel Primal Pet Foods: Step by Step
If you purchased through Primal Pet Foods website:
Visit primalpetfoods.com.
Log in to your account using your registered email and password.
Navigate to the Account section in the top menu.
Click on Subscriptions from the dropdown menu.
Locate the subscription you wish to cancel.
Click on Manage Subscription.
Select Cancel Subscription.
Follow the prompt to confirm cancellation.
You will receive a confirmation email regarding your subscription cancellation.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID.
Select Subscriptions.
Find the Primal Pet Foods subscription.
Tap on the subscription to view details.
Select Cancel Subscription and confirm cancellation.
You will receive a confirmation via email about the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Locate the Primal Pet Foods subscription.
Tap on the subscription to view its details.
Select Cancel Subscription and confirm your choice.
You will receive a confirmation email regarding your subscription cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) in the top right corner.
Select Payments.
Click on Manage Automatic Payments.
Find the Primal Pet Foods subscription in the list.
Click on it to access subscription details.
Select Cancel and confirm cancellation.
You will receive an email from PayPal confirming cancellation.
If you purchased through a third-party retailer:
Visit the retailer’s website (e.g., Amazon, Chewy, etc.).
Log in to your account.
Navigate to the Your Account or Subscriptions section.
Find the Primal Pet Foods subscription.
Select the option to Manage or Cancel subscription.
Follow prompts to confirm cancellation.
You will receive confirmation of cancellation via email from the retailer.
How to Contact Primal Pet Foods
If you need assistance, here's how you can get in touch with Primal Pet Foods's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Primal Pet Foods Refund
Contact Customer Service directly via phone or live chat for a quicker response.
Be Polite and Calm during the conversation to keep the representative willing to help.
Ask for a Supervisor if the initial representative cannot assist; often, supervisors have more leeway.
Request Confirmation of the cancellation in writing immediately after the call.
Timing Matters: Call early in the month, before billing cycles start.
Use a Script: Prepare what to say in advance, focusing on simple cancellation reasons.
Keep Records of all communication for future reference.
Be Persistent: If met with resistance, reiterate your desire to cancel until you receive confirmation.
Check for Free Trials or promotional memberships that may extend or complicate cancellation timelines.
Monitor Bank Statements regularly for any continued charges post-cancellation.
Why Do People Request Refunds from Primal Pet Foods
Cost increases that are not justified by product quality.
Products do not meet pet dietary needs.
Decline in pet's health or appetite.
Infrequent use of products.
Difficulty in accessing customer support.
Shipping delays or issues.
Products went out of stock frequently.
Preference for a new brand.
Changes in lifestyle affecting pet ownership.
Inadequate product variety.
Primal Pet Foods Refund Script
Script
Copy
Dear Primal Pet Foods, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Primal Pet Foods
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Primal Pet Foods Refund Policy
Primal Pet Foods allows members to manage their subscriptions easily through their online account. Cancellations can be made at any time, and members will receive confirmation of cancellation via email. It’s important to check for any specific terms related to active promotions or discounts.
Get help with your refund
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The Easiest Way to Get a Primal Pet Foods Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Primal Pet Foods—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
When considering a cancellation with Primal Pet Foods, be cautious of potential tricks like unclear cancellation policies or loading discounts that tie you into a longer commitment. Always check for any hidden terms or early cancellation fees that might lock you in longer than expected. Make sure to review the cancellation process thoroughly to avoid any surprises.
Cost increases that are not justified by product quality.
Products do not meet pet dietary needs.
Decline in pet's health or appetite.
Infrequent use of products.
Difficulty in accessing customer support.
Shipping delays or issues.
Products went out of stock frequently.
Preference for a new brand.
Changes in lifestyle affecting pet ownership.
Inadequate product variety.
Account Email used for the subscription
Password for account access
Order Number or Subscription ID
Billing Information for verification
Reason for Cancellation (if required)
Contact Information (phone number or address)
Date of Last Payment
Type of Subscription (monthly, yearly, etc.)
Any Promotional Codes used
Confirmation of Cancellation request
Before cancelling your Primal Pet Foods subscription, be aware that you'll lose access to exclusive discounts and promotions available only to members. Additionally, any pre-scheduled deliveries will be stopped, which could affect your pet's feeding schedule. Check if there are any pending orders or unspent credits in your account, as these may be forfeited upon cancellation. Lastly, review the cancellation policy to avoid any unexpected charges or to understand the process better.
Primal Pet Foods allows members to manage their subscriptions easily through their online account. Cancellations can be made at any time, and members will receive confirmation of cancellation via email. It’s important to check for any specific terms related to active promotions or discounts.
Yes, you will need your password to cancel your subscription with Primal Pet Foods. If you can't remember your password, you can easily reset it by visiting the following link: [Reset Password](https://primalpetfoods.com/password-reset). Once you have your password, you can log in and manage your subscription details.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Primal Pet Foods subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Primal Pet Foods account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Primal Pet Foods online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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✓487 subscriptions cancelled
✓Primal Pet Foods Cancellation Expert
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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