The Ultimate Step by Step Guide to Cancelling a Proximus Subscription or Membership (proximus.com)
By
Bella K.
|
Published
September 1, 2025
|
Updated
September 2, 2025
Proximus is a Belgian telecommunications company that offers various services like mobile and fixed internet, TV, and landline phone plans. They provide subscriptions for individual users and families, allowing you to bundle services for convenience and savings. If you see a bill from Proximus, it’s likely for your mobile, internet, or TV service. They aim to keep you connected with reliable communication options.
The cancellation process can involve multiple steps, including contacting customer service or navigating through an online portal, which may not be straightforward. Additionally, users may face retention offers or accidental account reinstatement attempts during the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Proximus subscription.
How to Cancel Proximus: Step by Step
If you purchased through Proximus website:
Go to proximus.com and log in to your account.
Navigate to the My Account section.
Select Subscriptions from the menu.
Find the subscription you wish to cancel.
Click on Manage Subscription.
Choose the Cancel Subscription option.
Follow the on-screen instructions to confirm cancellation.
If you purchased through the Proximus App:
Open the Proximus App on your device.
Log in with your account credentials.
Tap on My Account.
Select Subscriptions.
Tap on the subscription you want to cancel.
Select Cancel Subscription.
Complete the cancellation process by following the prompts.
If you purchased through direct debit:
Contact Proximus customer service by calling 0800 22 800.
Request cancellation of your subscription.
Provide any identification or account verification that may be required.
Follow any additional instructions given by the representative.
If you purchased through a retail store:
Locate the receipt of your purchase.
Return to the store where you purchased the subscription.
Speak to a customer service representative.
Request cancellation of your subscription and present your receipt.
Follow any instructions given by the store staff.
If you purchased through a third-party retailer:
Contact the third-party retailer's customer service.
Provide your details and purchase information.
Request cancellation of your Proximus subscription.
Follow any additional instructions provided by the retailer.
How to Contact Proximus
If you need assistance, here's how you can get in touch with Proximus's support team.
Phone
The phone is not available.
Email
The email is not available.
Site
The site is not available.
Get help with your refund
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Tips and Tricks for Getting a Proximus Refund
Use a polite but firm tone when contacting customer service; it can make a big difference in how they respond.
Have your account information ready to expedite the process.
Call during off-peak hours, like mid-morning or late afternoon, to avoid long wait times.
Be prepared for retention offers; they may try to keep you by offering discounts or promotions.
Ask specifically for a manager if the first representative is unhelpful.
Document everything including dates, times, and names of representatives.
Use social media to voice your frustrations; companies often respond quickly to public complaints.
Consider mentioning a competing service that offers better value during your cancellation call.
Time your cancellation just before your billing cycle ends to avoid extra charges.
Follow up in writing after your phone call to ensure your cancellation is processed.
Check your bank statements regularly after cancellation to ensure no further charges are made.
Ask for confirmation in writing that your account has been canceled.
Why Do People Request Refunds from Proximus
High Costs: Monthly fees are too expensive.
Service Issues: Frequent outages or poor connectivity.
Lack of Customer Support: Difficulty reaching knowledgeable support representatives.
Better Alternatives: Competitors offer better deals or services.
Unwanted Services: Subscribed to features that are rarely used.
Contract Terms: Unfavorable or lengthy contract agreements.
Not Meeting Needs: Service offerings do not fit personal requirements.
Packaging Changes: Changes in deemed value of bundled services.
Relocation: Moving to a location outside service area.
Bills Confusion: Difficulty in understanding monthly statements.
Promotional Offers Expired: Loss of benefits after initial promotional period.
Technical Problems: Persistent issues with devices or equipment provided.
Proximus Refund Script
Script
Copy
Dear Proximus, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Proximus Refund Policy
Proximus allows customers to cancel their membership or subscription at any time, typically requiring a notice period that varies depending on the specific plan. Customers should check their contract details for any applicable cancellation fees or obligations. All cancellations can be managed through the Proximus website or by contacting customer service.
The Easiest Way to Get a Proximus Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Proximus—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation with Proximus, as they may have contracts that include lock-in periods and early cancellation fees that can be quite hefty. Additionally, they might employ tactics like requiring notice periods or offering only specific windows for cancellations, making it tricky to exit your subscription as easily as you might hope. Always review the terms and conditions carefully before proceeding.
High Costs: Monthly fees are too expensive.
Service Issues: Frequent outages or poor connectivity.
Lack of Customer Support: Difficulty reaching knowledgeable support representatives.
Better Alternatives: Competitors offer better deals or services.
Unwanted Services: Subscribed to features that are rarely used.
Contract Terms: Unfavorable or lengthy contract agreements.
Not Meeting Needs: Service offerings do not fit personal requirements.
Packaging Changes: Changes in deemed value of bundled services.
Relocation: Moving to a location outside service area.
Bills Confusion: Difficulty in understanding monthly statements.
Promotional Offers Expired: Loss of benefits after initial promotional period.
Technical Problems: Persistent issues with devices or equipment provided.
Account number
Registered email address
Customer service phone number
Subscription type
Billing address
Payment method details
Date of last payment
Reasons for cancellation
Any promotional codes
Confirmation of cancellation policy
Before cancelling your Proximus subscription, be sure to note that you will lose access to any bundled services, such as TV channels, internet streaming, and mobile data allowances. Check if there are any cancellation fees, particularly if you're still under a contract term. Additionally, consider how this change may affect your current pricing plan and whether any promotions apply if you choose to re-subscribe in the future.
Proximus allows customers to cancel their membership or subscription at any time, typically requiring a notice period that varies depending on the specific plan. Customers should check their contract details for any applicable cancellation fees or obligations. All cancellations can be managed through the Proximus website or by contacting customer service.
To cancel your Proximus subscription, you will need your account password for verification. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.proximus.com/en/reset-password). Once you have access, you can proceed with the cancellation process.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Proximus subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Proximus account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Proximus online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Proximus Proximus Telecom Proximus Mobile Proximus Internet Proximus TV Proximus Services Proximus Belgium
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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