Public Info Services offers access to background checks and public record reports through a service that starts with a 7-day free trial. After the trial, users are charged a monthly membership fee of less than $30, whether or not they actively use the service. If you see charges from them, it might be because you signed up for the free trial and didn't cancel before it ended. You can cancel anytime by calling their support or logging into your account online.
Cancellation can be done online or via phone, which is relatively straightforward and supported by clear instructions on the website. However, it requires having an 8-digit Customer ID handy, which adds a minor extra step.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Public Info Services subscription.
Select Cancel My Account to proceed with the cancellation.
If you prefer to cancel by phone, call 1-800-617-3169 and provide your 8-digit Customer ID.
If you do not have access to your account, you can submit a cancellation request through the Contact Us form on their website and include your 8-digit Customer ID if available.
How to Contact Public Info Services
If you need assistance, here's how you can get in touch with Public Info Services's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Public Info Services Refund
Identify the subscription by looking for labels like “Public Info” or “PIS*” with random numbers on bank statements and check related emails and purchase histories.
Log in to the official website or app, navigate to "Account" > "Subscription" > "Manage Subscription," locate and click “Cancel Subscription,” then confirm and keep proof.
If no cancel button is available, send a formal email to support with account details and a clear cancellation request; keep the reply for proof.
Use third-party services like DoNotPay to locate and automate cancellation of hidden or forgotten subscriptions.
Contact your payment provider to stop payments or dispute charges if direct cancellation fails.
Timing advice: Cancel during trial or shortly after renewal for better chances of refund.
Escalation steps if facing difficulty: stop responding if harassed, change linked account passwords, and contact Cyber Security units if needed.
Prevent future issues by creating email folders for subscriptions, setting monthly payment review reminders, and using virtual cards for trials.
Keep documentation of all cancellation attempts, emails, and confirmations to use if disputes arise.
Why Do People Request Refunds from Public Info Services
Unauthorized or repeated charges after canceling the membership.
Difficulty or failure in canceling the subscription despite requests.
False or incorrect information provided on records.
Misleading advertising and false claims about free trial offers.
Continued withdrawals even after account cancellation or expiration.
Receiving little to no useful information despite payment.
Prolonged and complicated sign-up process.
Concerns about reputation damage from posting others' criminal charges.
Lack of transparency such as no option to review payment history or report identity theft.
Customer distrust of billing system due to billing errors and unresolved disputes.
Public Info Services Refund Script
Script
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Dear Public Info Services, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Public Info Services Refund Policy
Public Info Services provides a simple, no-hassle cancellation policy. Members can cancel their subscription by calling 1-800-617-3169, logging into their account and selecting 'Cancel My Account,' or submitting a request via their contact form with their Customer ID. If cancellation occurs before the trial period expires, no monthly charges will apply.
The Easiest Way to Get a Public Info Services Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Public Info Services—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Public Information Services uses a month-to-month subscription model without long-term contracts or explicit early cancellation fees, meaning you can cancel at any time. However, they require you to actively cancel via phone, online account, or email, and you must receive a cancellation confirmation to avoid ongoing billing. Be aware that monthly fees continue until cancellation is confirmed, and failure to properly cancel could result in continued charges, which could feel like a lock-in until you navigate their cancellation process carefully.
Unauthorized or repeated charges after canceling the membership.
Difficulty or failure in canceling the subscription despite requests.
False or incorrect information provided on records.
Misleading advertising and false claims about free trial offers.
Continued withdrawals even after account cancellation or expiration.
Receiving little to no useful information despite payment.
Prolonged and complicated sign-up process.
Concerns about reputation damage from posting others' criminal charges.
Lack of transparency such as no option to review payment history or report identity theft.
Customer distrust of billing system due to billing errors and unresolved disputes.
8-digit Customer ID (found in your welcome email or under Account Details when logged in)
Email address used to register
Phone number (if contacting support)
Account password (if logging in to cancel online)
A clear statement of your wish to cancel (for phone, email, or contact form requests)
Access to your online account (to click "Cancel My Account" from the dashboard)
Access to the email address registered (for confirmation and correspondence)
Before canceling your Public Info Services subscription, know that you will lose access to the full range of background check services and monitoring features, including alerts for Registered Sex Offenders. If you cancel during the 7-day trial period, you can avoid being charged monthly fees, but access to all member services will end immediately after cancellation. Cancellation can be done easily online through your account or by calling customer service with your Customer ID. Consider any ongoing reports or alerts you rely on before deciding to cancel your membership.
Public Info Services provides a simple, no-hassle cancellation policy. Members can cancel their subscription by calling 1-800-617-3169, logging into their account and selecting 'Cancel My Account,' or submitting a request via their contact form with their Customer ID. If cancellation occurs before the trial period expires, no monthly charges will apply.
To cancel your Public Info Services subscription, you do need your password if you choose to log in to your account and cancel online. You will need both your username and password to log in and cancel your account. Alternatively, you can call customer service at 1-800-617-3169 with your 8-digit Customer ID to cancel without logging in. If you need to reset your password, you can do so here: https://members.publicinfoservices.com/login.
We've actually written a step by step guide on how to get a refund from Public Info Services. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Public Info Services subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Public Info Services account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Public Info Services online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Public Info Services May Show Up On Your Statement As:
PUBLIC INFO SERV PUBLICINFOSERV PIS PUBLIC INFO PUB INFO SVC PIS SERVICE
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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