The Ultimate Step by Step Guide to Cancelling a Raiz Invest Subscription or Membership (raizinvest.com.au)
By
Bella K.
|
Published
August 11, 2025
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Updated
August 12, 2025
Raiz Invest is a mobile app that helps you invest your spare change into a variety of portfolios, making it super easy to grow your money over time. They offer subscription plans for managing your investments and provide access to various investment options without needing a lot of cash upfront. If you've signed up, you might get billed monthly for the service, which lets you save and invest effortlessly!
The process to cancel a subscription with Raiz Invest is relatively straightforward but may require a few steps to verify identity. Users might need to navigate through the app or website, which can add some complexity, especially for those less tech-savvy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Raiz Invest subscription.
How to Cancel Raiz Invest: Step by Step
If you purchased through Credit/Debit Card:
Log in to your Raiz Invest account on raizinvest.com.au.
Navigate to the Settings tab in your account dashboard.
Select Billing & Payments from the menu.
Locate the Active Subscriptions section.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button next to the subscription.
Confirm your cancellation by following the on-screen prompts.
If you purchased through Apple (iTunes):
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the Raiz Invest subscription from the list.
Tap on the subscription and select Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find the Raiz Invest subscription in the list.
Tap on the subscription and select Cancel Subscription.
Follow the prompts to complete the cancellation process.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (gear icon) in the upper right corner.
Choose Payments from the menu.
Click on Manage Automatic Payments.
Locate Raiz Invest in the list of merchants.
Select Raiz Invest and click on Cancel or Cancel Automatic Payments.
Confirm your cancellation on the following screen.
If you purchased through direct bank transfer:
Contact Raiz Invest customer support by visiting the Help section on their website.
Provide your account details and request to cancel your subscription.
Follow any further instructions provided by customer support.
How to Contact Raiz Invest
If you need assistance, here's how you can get in touch with Raiz Invest's support team.
Use a clear subject line when emailing support, such as "Request to Cancel Subscription" to avoid confusion.
Be direct and concise in your message, stating that you wish to cancel your subscription and requesting confirmation.
Prepare your account details like your email address and account number in advance to expedite the process.
Contact customers support during off-peak hours to reduce wait times—early mornings or late evenings work well.
Utilize social media (Twitter, Facebook) to publicly request cancellation if responses via traditional methods are slow.
Escalate if necessary by asking to speak with a supervisor if your initial request isn't addressed within a reasonable timeframe.
Document everything—keep records of all communications, including dates, times, and names of representatives.
Check for any cancellation fees in advance and be prepared to mention these during the cancellation process.
Consider mentioning financial difficulties if the cancellation isn’t straightforward, as representatives may be more willing to help.
Follow up if you don’t receive confirmation within a few days – send a polite reminder email.
Monitor your bank statements for any unexpected charges after cancellation, and reach out immediately if they occur.
Why Do People Request Refunds from Raiz Invest
High fees: Customers may find the fees associated with the subscription too high compared to the value received.
Need to cut costs: Individuals facing budget constraints may cancel to save money.
Limited investment options: Users may feel there aren’t enough investment choices available on the platform.
Poor customer service: Negative experiences with customer support may lead to dissatisfaction and cancellation.
Changing financial goals: Users may change their financial strategy and no longer find the service relevant.
Difficulty using the platform: Users may find the app or website difficult to navigate or use effectively.
Low returns on investment: Users may be disappointed with investment performance and seek better returns elsewhere.
Simplifying investments: Individuals may prefer to consolidate their investments into fewer platforms.
Relocation: Changes in residency, especially to areas without access to these services, may prompt cancellation.
Lack of engagement: Some users may forget about their subscription or stop engaging with the platform.
Raiz Invest Refund Script
Script
Copy
Dear Raiz Invest, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Raiz Invest Refund Policy
Raiz Invest allows members to cancel their subscription at any time through the app or website. Upon cancellation, users will no longer be billed for the next subscription cycle, but any ongoing investment activities will continue until the end of the current billing period.
The Easiest Way to Get a Raiz Invest Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Raiz Invest—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Raiz Invest may have terms that complicate immediate cancellation, such as requiring notice periods or triggering early exit fees. Always check for any specific contract clauses or obligations that might lock you in or impose penalties if you decide to cancel your subscription. It's essential to read the fine print before proceeding.
High fees: Customers may find the fees associated with the subscription too high compared to the value received.
Need to cut costs: Individuals facing budget constraints may cancel to save money.
Limited investment options: Users may feel there aren’t enough investment choices available on the platform.
Poor customer service: Negative experiences with customer support may lead to dissatisfaction and cancellation.
Changing financial goals: Users may change their financial strategy and no longer find the service relevant.
Difficulty using the platform: Users may find the app or website difficult to navigate or use effectively.
Low returns on investment: Users may be disappointed with investment performance and seek better returns elsewhere.
Simplifying investments: Individuals may prefer to consolidate their investments into fewer platforms.
Relocation: Changes in residency, especially to areas without access to these services, may prompt cancellation.
Lack of engagement: Some users may forget about their subscription or stop engaging with the platform.
Account details: Email address associated with the account
Password: Current password for the account
Subscription type: Type of subscription or service being canceled
Cancellation reason: Reason for cancellation, if required
Billing cycle information: Information on the current billing cycle
Payment method: Details about the payment method used
Customer support contact: Method to contact customer support if needed
Confirmation receipt: Receipt of the last payment, if applicable
Before cancelling your Raiz Invest subscription, be aware that you will lose access to features such as automatic round-ups for investing and personalized portfolio management. Additionally, you may forfeit any accumulated rewards or loyalty bonuses linked to your account. Ensure you review any potential tax implications or fees associated with withdrawing your investment funds, as these could affect your overall returns. Lastly, consider whether you'll want to reactivate your account in the future, as cancellation may complicate that process.
Raiz Invest allows members to cancel their subscription at any time through the app or website. Upon cancellation, users will no longer be billed for the next subscription cycle, but any ongoing investment activities will continue until the end of the current billing period.
To cancel your Raiz Invest subscription, you will need your password to access your account. If you've forgotten your password, you can easily reset it by visiting the following link: [Reset Password](https://www.raizinvest.com.au/reset-password). If you have any issues, consider reaching out to their support for assistance.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Raiz Invest subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Raiz Invest account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Raiz Invest online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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