Roblox is an online platform where you can play games created by others or even create your own. They offer a subscription called Roblox Premium that gives you Robux (Roblox's virtual currency) each month, plus access to special items and discounts. You might see charges from Roblox if you subscribe to Premium or buy Robux to use in games. Payment can be made via credit cards, gift cards, or through app stores like Apple or Google when using mobile devices.
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The cancellation process for a Roblox subscription is straightforward with clear steps provided on their support page, involving just a few clicks through the account settings. However, some complications can arise, such as having to cancel through the original platform of purchase if it was made on mobile or other gaming consoles, which might increase difficulty slightly for those users.
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How to Cancel Roblox: Step by Step
If you purchased through Roblox.com:
- Log into the account where the membership was bought.
- Click on the gear icon in the upper right corner.
- Select Subscriptions.
- Click on your current Premium membership.
- Click Cancel Renewal and follow the prompts to confirm your cancellation.
If you purchased through the Roblox Mobile App:
- Open the Roblox app on your device.
- If you purchased via iTunes, follow Apple's directions to cancel your subscription.
- If you purchased via Google Play, log into the Google account linked to your Premium Membership.
- Access the app's Settings, then Subscriptions.
- Click on Cancel Renewal and follow any additional prompts to complete the cancellation.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap iTunes & App Store.
- Tap your Apple ID at the top of the screen, then tap View Apple ID.
- Tap on Subscriptions.
- Select your Roblox subscription and tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the profile icon at the top right.
- Select Payments & subscriptions and then Subscriptions.
- Find your Roblox subscription and tap on it.
- Tap Cancel subscription and follow the on-screen instructions.
If you purchased through Xbox, PlayStation, or Meta Quest:
- Cancellations from these platforms cannot be processed via Roblox.
- Visit the respective platform's support page for steps on how to cancel subscriptions purchased through their services.
Tips & Tricks for Canceling Roblox
- Manually type the direct billing URL (https://www.roblox.com/my/account#!/billing) to access the hidden cancellation option.
- Cancel immediately after purchase to avoid future charges while keeping the current subscription period active.
- Use app store subscriptions settings (Google Play or Apple ID) to cancel if Roblox website options fail.
- If you can't find cancellation, try clicking on "automatic renewal" to locate the cancel button.
- Contact Roblox support via their support form insisting on subscription termination, filling all required information carefully.
- Escalate by sending multiple emails or use alternate contacts if primary support is unresponsive.
- Keep a calendar reminder to cancel subscriptions before they renew automatically.
- Call your bank or payment provider to dispute charges or request a block on future payments if cancellation fails.
- Use firm but polite language with support, stating you want to terminate the subscription immediately and do not authorize further charges.
- Check and cancel all linked app store subscriptions if multiple payment methods are linked to Roblox to avoid hidden renewals.
Roblox Customer Service Info
If you need assistance, here's how you can get in touch with Roblox's support team.
Cancel Roblox Script
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Hello Roblox Support,
I hope this message finds you well. I am writing to request the cancellation of my Roblox subscription. Due to recent changes in my personal circumstances, I am unable to continue with the membership at this time.
Thank you for your assistance in this matter. I appreciate your help in processing my cancellation promptly.
Best regards,
Frequently Asked Questions
Roblox memberships can be canceled at any time before the renewal date through the platform used for purchase (desktop, browser, or mobile app). Membership benefits continue until the subscription expires, even after cancellation, but it is advised to cancel promptly to avoid being charged for the next period. Cancellations for subscriptions purchased via mobile apps must be done through the app or device payment settings. Memberships cannot be canceled through Xbox, PlayStation, or Meta Quest as they are not available on those platforms.
To cancel a Roblox subscription, you need to log into the Roblox account where the subscription was purchased, which means you will need your password to access the account. Once logged in, you can go to the Subscriptions tab in Settings, select the subscription, and cancel it. If you don't remember your password, you can reset it here: https://www.roblox.com/Login/ResetPassword. Note that canceling your subscription does not result in a refund.
- Trying to reduce expenses and cut down on non-priority spending.
- Finding a cheaper competitor or better service elsewhere.
- Poor customer experience, such as unhelpful customer service or technical issues like subscription downgrades or account problems.
- Parents managing children’s accounts to avoid unwanted or accidental charges.
- Accidental charges during or after free trials leading to cancellation to avoid unexpected payments.
- Taking a break from gaming or no longer actively using the Roblox account.
- Subscription renewal issues including failed renewals or confusion about automatic renewals.
- Difficulty canceling the subscription due to unclear or hidden cancellation options, especially for subscriptions purchased through platforms like Apple App Store or Google Play.
- Subscription purchased on the wrong account or issues with payment platforms leading to cancellation requests or refunds.
Roblox allows you to cancel your membership subscription at any time before the renewal date, and you will continue to receive benefits until the paid period expires. However, you should be careful to cancel at least 24 hours before the auto-renewal to avoid being charged for the next cycle, as Roblox does not issue refunds for already charged periods. There are no lock-ins, early cancellation fees, or contracts, but all subscriptions automatically renew until canceled, which can be a pitfall if you forget to cancel in time.
Before cancelling your Roblox Premium subscription, know that you will continue to have access to your membership benefits until the end of your current billing cycle. After cancellation, you lose monthly Robux stipends and access to Premium-exclusive features like the trading system. However, you keep any Robux you have already received and any purchased items in your inventory. Also, cancelling does not remove your ability to build and play experiences, as these are free features available to all users.
- Roblox account username where the subscription or membership was purchased
- Ability to log into the account (or a way to contact support if not possible)
- Payment method of purchase (credit card, PayPal, etc.) if contacting support is required
- Billing email or PayPal account email if needed for account verification
- Last 4 digits of the card used for purchase (if applicable)
- Most recent renewal date and amount (for verification with support)
- Device or platform used for purchase (desktop/browser, iOS, Android, etc.)
- Apple ID or Google Account credentials if the subscription was purchased through the App Store or Google Play
- Access to Roblox Settings and Subscriptions page if canceling via browser or app
- Timely cancellation (at least 24 hours before renewal)
We've actually written a step by step guide on how to get a refund from Roblox. Check it out!
The Easiest Way to Cancel Roblox
If you’re frustrated trying to cancel your subscription, membership, or bill from Roblox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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