The Ultimate Step by Step Guide to Cancelling a Roblox Subscription or Membership (roblox.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 18, 2025
Roblox is an online platform where you can play games created by others or even create your own. They offer a subscription called Roblox Premium that gives you Robux (Roblox's virtual currency) each month, plus access to special items and discounts. You might see charges from Roblox if you subscribe to Premium or buy Robux to use in games. Payment can be made via credit cards, gift cards, or through app stores like Apple or Google when using mobile devices.
The cancellation process for a Roblox subscription is straightforward with clear steps provided on their support page, involving just a few clicks through the account settings. However, some complications can arise, such as having to cancel through the original platform of purchase if it was made on mobile or other gaming consoles, which might increase difficulty slightly for those users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Roblox subscription.
How to Cancel Roblox: Step by Step
If you purchased through Roblox.com:
Log into the account where the membership was bought.
Click on the gear icon in the upper right corner.
SelectSubscriptions.
Click on your current Premium membership.
ClickCancel Renewal and follow the prompts to confirm your cancellation.
If you purchased through the Roblox Mobile App:
Open the Roblox app on your device.
If you purchased via iTunes, followApple's directions to cancel your subscription.
If you purchased via Google Play, log into the Google account linked to your Premium Membership.
Access the app's Settings, then Subscriptions.
Click on Cancel Renewal and follow any additional prompts to complete the cancellation.
If you purchased through iTunes:
Open the Settings app on your iPhone or iPad.
Scroll down and tap iTunes & App Store.
Tap your Apple ID at the top of the screen, then tap View Apple ID.
Tap on Subscriptions.
Select your Roblox subscription and tap Cancel Subscription.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon at the top right.
SelectPayments & subscriptions and then Subscriptions.
Find your Roblox subscription and tap on it.
TapCancel subscription and follow the on-screen instructions.
If you purchased through Xbox, PlayStation, or Meta Quest:
Cancellations from these platforms cannot be processed via Roblox.
Visit the respective platform's support page for steps on how to cancel subscriptions purchased through their services.
How to Contact Roblox
If you need assistance, here's how you can get in touch with Roblox's support team.
Manually type the direct billing URL (https://www.roblox.com/my/account#!/billing) to access the hidden cancellation option.
Cancel immediately after purchase to avoid future charges while keeping the current subscription period active.
Use app store subscriptions settings (Google Play or Apple ID) to cancel if Roblox website options fail.
If you can't find cancellation, try clicking on "automatic renewal" to locate the cancel button.
Contact Roblox support via their support form insisting on subscription termination, filling all required information carefully.
Escalate by sending multiple emails or use alternate contacts if primary support is unresponsive.
Keep a calendar reminder to cancel subscriptions before they renew automatically.
Call your bank or payment provider to dispute charges or request a block on future payments if cancellation fails.
Use firm but polite language with support, stating you want to terminate the subscription immediately and do not authorize further charges.
Check and cancel all linked app store subscriptions if multiple payment methods are linked to Roblox to avoid hidden renewals.
Why Do People Request Refunds from Roblox
Trying to reduce expenses and cut down on non-priority spending.
Finding a cheaper competitor or better service elsewhere.
Poor customer experience, such as unhelpful customer service or technical issues like subscription downgrades or account problems.
Parents managing children’s accounts to avoid unwanted or accidental charges.
Accidental charges during or after free trials leading to cancellation to avoid unexpected payments.
Taking a break from gaming or no longer actively using the Roblox account.
Subscription renewal issues including failed renewals or confusion about automatic renewals.
Difficulty canceling the subscription due to unclear or hidden cancellation options, especially for subscriptions purchased through platforms like Apple App Store or Google Play.
Subscription purchased on the wrong account or issues with payment platforms leading to cancellation requests or refunds.
Roblox Refund Script
Script
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Dear Roblox, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Roblox Refund Policy
Roblox memberships can be canceled at any time before the renewal date through the platform used for purchase (desktop, browser, or mobile app). Membership benefits continue until the subscription expires, even after cancellation, but it is advised to cancel promptly to avoid being charged for the next period. Cancellations for subscriptions purchased via mobile apps must be done through the app or device payment settings. Memberships cannot be canceled through Xbox, PlayStation, or Meta Quest as they are not available on those platforms.
The Easiest Way to Get a Roblox Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Roblox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Roblox allows you to cancel your membership subscription at any time before the renewal date, and you will continue to receive benefits until the paid period expires. However, you should be careful to cancel at least 24 hours before the auto-renewal to avoid being charged for the next cycle, as Roblox does not issue refunds for already charged periods. There are no lock-ins, early cancellation fees, or contracts, but all subscriptions automatically renew until canceled, which can be a pitfall if you forget to cancel in time.
Trying to reduce expenses and cut down on non-priority spending.
Finding a cheaper competitor or better service elsewhere.
Poor customer experience, such as unhelpful customer service or technical issues like subscription downgrades or account problems.
Parents managing children’s accounts to avoid unwanted or accidental charges.
Accidental charges during or after free trials leading to cancellation to avoid unexpected payments.
Taking a break from gaming or no longer actively using the Roblox account.
Subscription renewal issues including failed renewals or confusion about automatic renewals.
Difficulty canceling the subscription due to unclear or hidden cancellation options, especially for subscriptions purchased through platforms like Apple App Store or Google Play.
Subscription purchased on the wrong account or issues with payment platforms leading to cancellation requests or refunds.
Roblox account username where the subscription or membership was purchased
Ability to log into the account (or a way to contact support if not possible)
Payment method of purchase (credit card, PayPal, etc.) if contacting support is required
Billing email or PayPal account email if needed for account verification
Last 4 digits of the card used for purchase (if applicable)
Most recent renewal date and amount (for verification with support)
Device or platform used for purchase (desktop/browser, iOS, Android, etc.)
Apple ID or Google Account credentials if the subscription was purchased through the App Store or Google Play
Access to Roblox Settings and Subscriptions page if canceling via browser or app
Timely cancellation (at least 24 hours before renewal)
Before cancelling your Roblox Premium subscription, know that you will continue to have access to your membership benefits until the end of your current billing cycle. After cancellation, you lose monthly Robux stipends and access to Premium-exclusive features like the trading system. However, you keep any Robux you have already received and any purchased items in your inventory. Also, cancelling does not remove your ability to build and play experiences, as these are free features available to all users.
Roblox memberships can be canceled at any time before the renewal date through the platform used for purchase (desktop, browser, or mobile app). Membership benefits continue until the subscription expires, even after cancellation, but it is advised to cancel promptly to avoid being charged for the next period. Cancellations for subscriptions purchased via mobile apps must be done through the app or device payment settings. Memberships cannot be canceled through Xbox, PlayStation, or Meta Quest as they are not available on those platforms.
To cancel a Roblox subscription, you need to log into the Roblox account where the subscription was purchased, which means you will need your password to access the account. Once logged in, you can go to the Subscriptions tab in Settings, select the subscription, and cancel it. If you don't remember your password, you can reset it here: https://www.roblox.com/Login/ResetPassword. Note that canceling your subscription does not result in a refund.
We've actually written a step by step guide on how to get a refund from Roblox. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Roblox subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Roblox account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Roblox online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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