Samsung on samsung.de offers a range of services mainly focused on helping you with your devices and plans. They provide Samsung Care+, which is a subscription service for extra protection and support for your devices. You might also see billing if you signed up for phone or data plans (Tarife). Besides that, they offer services like trade-ins, warranty extensions, and easy repairs. So if you find a charge from Samsung, it's likely for one of these subscriptions or services linked to your device or plan.
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The process is straightforward with clear steps available on Samsung's official support pages. Users must log in to the Galaxy Store, navigate to Subscriptions, and select Unsubscribe, making it relatively easy for anyone familiar with app store interfaces.
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How to Cancel samsung: Step by Step
If you purchased through Galaxy Store:
- Log in to the Galaxy Store and tap the “Menu” icon from the main screen.
- Tap “Subscriptions” in the Galaxy Store menu.
- Select an app from the list of subscriptions.
- Tap “Unsubscribe” to cancel the subscription.
If you purchased through Samsung TV:
- Turn on your Samsung TV and navigate to the home screen.
- Scroll through the available apps and select the app associated with the subscription you want to cancel.
- Launch the app by pressing the “Enter” or “OK” button on your TV remote.
- Locate the settings or account section within the app.
- Find the subscription or membership information in the settings or account section.
- Select the subscription you wish to cancel and choose the option to cancel or unsubscribe.
- Follow the on-screen instructions to confirm the cancellation.
- Confirm the cancellation; you should receive a confirmation message.
If you purchased through Samsung Care Plus:
- Open a browser and visit Samsung.com/us.
- Sign in to your account.
- Access “My Subscriptions.”
- Select the subscription you want to cancel and click on “Cancel subscription.”
- You can also call Samsung's customer support at 1-866-371-9501 or email samsungmxcare@servify.tech to request cancellation.
Tips & Tricks for Canceling samsung
- Cancel online via direct cancellation links if available; check https://rg2.samsungcareplus.com/us#/ or samsung.com account under "My Subscriptions".
- Use browser desktop mode on mobile if cancellation links are missing to find options otherwise hidden.
- Call Samsung support at 1-866-371-9501 24/7 if online cancellation fails, but expect long hold times and possible dropped calls.
- Be persistent and escalate repeatedly ask for supervisors or managers when frontline reps are unhelpful or provide misinformation.
- Document everything including dates, rep names, call times, and confirmation promises for your records and leverage during escalation.
- Use clear and firm language such as "I am requesting immediate cancellation and refund with confirmation email" and "Please escalate this issue to a manager now." Avoid overly emotional tone.
- Timing matters: cancellations near billing cycle end may improve chances of refund or proration; cancelling immediately upon decision is advised to avoid additional charges.
- Avoid mentioning promotions or discounts when cancelling unless trying to negotiate better terms or waivers.
- Use the Samsung Members app to message Samsung Care+ team directly for escalations and assistance beyond customer service reps.
- If all else fails, repeatedly follow up via calls and emails, citing consumer rights to cancel subscriptions and requesting escalation through official channels and social media if needed.
samsung Customer Service Info
If you need assistance, here's how you can get in touch with samsung's support team.
Cancel samsung Script
Script
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Sehr geehrtes Samsung-Team,
ich möchte hiermit meine aktuelle Mitgliedschaft, die ich über Ihre Plattform abgeschlossen habe, kündigen. Der Grund für meine Entscheidung ist, dass ich zurzeit keine weitere Nutzung des Dienstes benötige. Ich bitte Sie, die Kündigung zügig zu bearbeiten und mir eine Bestätigung zukommen zu lassen. Vielen Dank für Ihre Unterstützung.
Mit freundlichen Grüßen,
Frequently Asked Questions
Samsung.de's membership or subscription cancellation policies typically require that the user actively cancel the subscription before the end of any free trial period to avoid automatic charges, as subscriptions renew automatically if not cancelled in time. Cancellation can usually be managed online through the 'Tarife kündigen' (Cancel tariffs) section on their website. More specific details depend on the exact service or subscription purchased.
To cancel a subscription on Samsung (samsung.de), you generally need to sign in to your Samsung account, which requires your password. Some subscription services on Samsung may require you to enter your account password to confirm cancellation. If you have forgotten your password, you can reset it at this URL: https://account.samsung.com/accounts/v1/samsung_com_us/resetPassword. So, having your Samsung account password is typically necessary to cancel subscriptions through the official process.
- Unawareness of ongoing subscription after the free month ends, leading to unexpected charges.
- Difficulty cancelling due to Samsung's customer service passing callers between operators without resolution.
- Inability to cancel online, forcing users to rely on phone support.
- Generic customer service numbers with no specific Samsung CarePlus cancellation option, causing long wait times and unhelpful transfers.
- Poor customer service quality experience despite good product reviews.
- Users stopping direct debits via bank app as a workaround to cancel due to ineffective official processes.
- Confusion about subscription charges and cancellation terms, such as misunderstanding monthly vs. yearly charges.
- Prolonged phone calls lasting up to 50 minutes without resolution, occasionally requiring escalation to technical support managers.
- Frustration due to ineffective cancellation processes and poor communication leading to a negative user experience.
- Refund requests when a service or product is not as advertised or functional, or when there are factory defects within a cooling-off period.
Samsung's "Subscribe & Save" subscription service allows you to cancel or modify your subscription at any time; however, cancellation will not affect products already confirmed for dispatch. They retain the right to cancel your contract with notice, and you will only be charged for products already dispatched. Be aware you cannot reactivate a canceled subscription and must start a new one if desired. Refunds are available if you cancel before the next dispatch confirmation for products not yet received. They also require payment to be successful for continuation; if payment issues occur, your subscription may be cancelled. There are no early cancellation fees mentioned, but the contract can only be ended fully upon cancellation and refunds are only for undelivered products.
Before cancelling a Samsung subscription, membership, or bill, it's important to know that after cancellation, you will retain access until the current service period ends. Once the period concludes, you lose access to all subscription benefits and specific features tied to that service. For Samsung Care+ specifically, cancellation leads to immediate termination of coverage with no refunds unless requested within a 7-day cooling off period following purchase, and cancellations due to change of mind are generally not accepted. Be sure to consider potential loss of service and customer support availability when cancelling. You can cancel Galaxy Store subscriptions directly in the Galaxy Store app, but for policies like Samsung Care+, cancellation requires contacting Samsung by phone or email.
- Registrierte Samsung Account E-Mail-Adresse
- Samsung Account Passwort (für Login/Identifikation)
- Zugang zu www.samsungcheckout.com (um Subscription/Historie einzusehen und zu kündigen)
- Vollständiger Name des Vertragspartners/Besitzers
- Vollständige Modellnummer (z.B. für TV-Abonnements; zu finden am Gerät oder in den Geräteeinstellungen)
- Angemeldetes Gerät (bei Geräte-bezogenen Subscriptions, z.B. Galaxy Store oder TV-Apps)
- Genaue Bezeichnung des zu kündigenden Abos, Tarifs oder der Dienstleistung
- Zugriff auf die E-Mail-Adresse (um Kündigungsbestätigung zu empfangen)
- Möglicherweise Vertrags- oder Kundennummer (bei manchen Services notwendig, zur Identifizierung bei Kontakt mit dem Kundensupport)
- Grund der Kündigung (optional, kann bei Kontaktaufnahme mit Support abgefragt werden)
We've actually written a step by step guide on how to get a refund from samsung. Check it out!
The Easiest Way to Cancel samsung
If you’re frustrated trying to cancel your subscription, membership, or bill from samsung—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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